Author Topic: Hotel Compensation Master Thread  (Read 100358 times)

Online chucksterace

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Re: Hotel Compensation Master Thread
« Reply #210 on: January 21, 2014, 04:46:54 PM »
Hotel: Four Points Sheraton Miami Beach
Year of incident: 2014
Status at time of incident: Gold
Incident: (1) Air condition leaked. (2) Broken toilet that they took 2 hours to fix and nothing. (3) Never cleaned the room properly. (4) Room was dirty when we arrived. (5) No managers available when needed.
Compensation: 5,000 SPG Points (Trying for more)
You may not hold me responsible or liable for any actions taken that was recommended from my account or username.

Offline ayman

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Re: Hotel Compensation Master Thread
« Reply #211 on: January 21, 2014, 05:38:16 PM »
Yeah, but is that the best place for a complaint?
I tweeted them, they told me to email them. Got a response real quick.

Offline ayman

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Re: Hotel Compensation Master Thread
« Reply #212 on: January 21, 2014, 05:46:58 PM »
Hotel: LMDS
Year of incident: 2013
Status at time of incident: Gold
Incident: (1) No fitted sheets. Called to get new sheets, took 20 min to deliver more flat sheets. (even looked up how to say it in Hebrew and still got it wrong) (2) Stains on the carpet and furniture. (3) Paint in the bathroom was peeling. (4) Sliding door to porch did not slide. (5) Bed was dirty when we walked in.
Compensation: 4.5k SPG (I spent 3k on the night)

I didn't want to spk w a manager on premise so I chatted with SPG from my room. They forwarded a msg to the manager for me. Manager refunded 1k SPG points. Tweeted SPG to say I wasn't happy w only 1k. They refunded additional 2k to make the night free.
Afterward I saw that the manager did not "refund" my 1k, he "awarded" me 1k, which together w the double points promo and gold member benefit of 50% bonus on points earned, netted me total 2.5k SPG from the manager. 8)

Offline Ergel

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Re: Hotel Compensation Master Thread
« Reply #213 on: January 21, 2014, 05:59:37 PM »
And you wonder why they left SPG
Life isn't about checking the boxes. Nobody cares.

Online chucksterace

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Re: Hotel Compensation Master Thread
« Reply #214 on: January 22, 2014, 12:39:35 PM »
Hotel: Four Points Sheraton Miami Beach
Year of incident: 2014
Status at time of incident: Gold
Incident: (1) Air condition leaked. (2) Broken toilet that they took 2 hours to fix and nothing. (3) Never cleaned the room properly. (4) Room was dirty when we arrived. (5) No managers available when needed.
Compensation: 5,000 SPG Points (Trying for more)

Update: Got 5,000 more SPG Points and one free night.

Total: 10,000 SPG Points and one free night.
You may not hold me responsible or liable for any actions taken that was recommended from my account or username.

Offline AJK

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Re: Hotel Compensation Master Thread
« Reply #215 on: January 22, 2014, 01:42:19 PM »
Email address you guys are using? PM is fine. Thanks.
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Offline gavhaller

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Re: Hotel Compensation Master Thread
« Reply #216 on: January 23, 2014, 10:45:47 PM »
Hotel: andaz maui
Year of incident: 2014
Status at time of incident: gold
Incident: ants all over porch, shower had lukewarm water, heated pool was cold at nighttime
Compensation 25,000 Hyatt points

Offline Nitantnel

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Re: Hotel Compensation Master Thread
« Reply #217 on: January 23, 2014, 10:46:57 PM »
Hotel: andaz maui
Year of incident: 2014
Status at time of incident: gold
Incident: ants all over porch, shower had lukewarm water, heated pool was cold at nighttime
Compensation 25,000 Hyatt points
Wow. that's a lot of points!

Offline gavhaller

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Re: Hotel Compensation Master Thread
« Reply #218 on: January 23, 2014, 10:50:56 PM »
I usually do all the talking. This time it was my wife. She is a great shmoozer. Lol

Offline blue eyes

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Re: Hotel Compensation Master Thread
« Reply #219 on: January 26, 2014, 06:30:14 PM »
was anyone able to get kosher breakfast at a residence inn by marriot or a compensation for lack of?

Offline Ergel

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Re: Hotel Compensation Master Thread
« Reply #220 on: January 26, 2014, 06:31:50 PM »
was anyone able to get kosher breakfast at a residence inn by marriot or a compensation for lack of?
Are you being serious?
Life isn't about checking the boxes. Nobody cares.

Offline blue eyes

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Re: Hotel Compensation Master Thread
« Reply #221 on: January 26, 2014, 06:33:23 PM »
absolutely!
I've been able to get complementary points in the past but was just wondering what the general population was up to.

Offline Marco Polo

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Re: Hotel Compensation Master Thread
« Reply #222 on: January 27, 2014, 09:23:24 AM »
was anyone able to get kosher breakfast at a residence inn by marriot or a compensation for lack of?
Aren't most of their stuff kosher?
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Offline beeweegee

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Re: Hotel Compensation Master Thread
« Reply #223 on: January 27, 2014, 02:47:25 PM »
Aren't most of their stuff kosher?
Not the hot food (obviously). I've stayed there many many times, and they almost always have kosher (cold) options - oatmeal, cereal, fruit, etc.

Offline beeweegee

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Re: Hotel Compensation Master Thread
« Reply #224 on: January 27, 2014, 02:47:51 PM »
absolutely!
I've been able to get complementary points in the past but was just wondering what the general population was up to.
How many points did they give?