I have filed online complaint with CFPB against Barclays on March 20th 2025 ( their online complaint system and phone support still works) but the CFPB says Barclays has 15 to 60 days to respond. Filed BBB complaint as well but Barclays only responds with " we will investigate this". Filed States AG complaint but my complaint is not forwarded to Barclays yet because they told me it takes few weeks for them to assign someone to look at my complaint and than to forward to Barclays because the states AG office receives many complaints and they are busy.
On FEB 2nd, applied for Barclays aviator card. somehow due to their known system glitch, they opened a duplicate aviator card without my consent. I didn't receive the 70k SUB on the duplicate so there was no advantage of keeping it. I contacted and spoke to their phone support managers and later to their Executive office agent after I filed the CFPB and BBB complaint and I told them I want my credit report fixed and I don't want the duplicate unauthorized Aviator card to show on my credit report. If I were to apply for other credits from other banks, they will see the duplicate aviator on my credit report it may effect and hurt me when it comes to 5/24. They closed the duplicate aviator card but did not update my credit report and it is still showing on my credit report as of even today. I have emailed called Barclays to take this matter seriously but all I hear from them is casual response like" we are still looking in to it and let you know".
I even reached out to 3 credit bureaus myself and tried disputing the duplicate card but they rejected my dispute saying" we need a letter from the card issuer saying you didn't apply for or fraudulent card this is".
I called customer service manager and emailed to their executive office called as well for that letter or statement that I didn't authorize the duplicate card but they don't respond to my emails or only respond with " we are investigating this while still admitting the duplicate card is their error and why they closed it".
I have no experience or funds to file lawsuit . Any other ways to get Barclays to update my credit report ?