United MileagePlus Explorer Card

[Moshe123]

My story in short:
I applied for the united without a new FFN (silly me). Sent them an SM and they told me they will match me to the 55k plus $50 statement when i meet the spending requirement.

I then met the spending requirement, sent them a SM and they replied that they see i have recieved the bonus in the past and therefore i wont be able to receive it now.

So i HUCA SM saying that they should have never told me im eligible for the bonus if i truly wasn't and......


Hello Lcyitz

Thank you for re-contacting Chase regarding your Chase
MileagePlus® Explorer credit card account.

Under the Chase United MileagePlus program you are
entitled to one enrollment bonus incentive per MileagePlus
product for life.

Our records indicate you received 50,000 enrollment miles
under the MileagePlus Explorer program on May 11, 2012 and
5000 on June 11, 2012 from Explorer account ending in 3145
which has since been closed due to the Annual fee billing
in 2013.

I have added the additional 55,000 enrollment mile and the
$50.00 statement bonus due to the inaccurate information
provided by my Colleague on May 22, 2013. The miles have
been issued as an exception, and will be reflected on your
next billing.

You may also earn an additional 10,000 miles if you meet
the $25,000.00 spend qualifier in a calendar year (January
1st to December 31st).

Please remember any future accounts you apply for and
approved under the MileagePlus Explorer program will not
earn you an enrollment incentive as stated on each
application.

It has been my pleasure in assisting you, if you have any
questions you may call me directly at the number provided
below.

Sincerely

You are lucky! Congrats!

[alpicone]

You get more saver availability when you search logged in to an account linked to a UAMPE Chase card.

How do I link my account to my UAMPE card? Is this something that happens automatically. I don't seem to see any more saver availability whether I am logged in or not.

[SPLP]

 did spend, miles showed on chase statement ,few days later posted to my new UA account , sent SM , got the sorry duplicate acct

hope now for no claw back --anyone get a claw back?

Thank you for contacting Chase regarding your United
MileagePlus� credit card account.

Please be advised that we are unable to match you to our
latest offer. We regret any disappointment this matter
may cause you.

In addition, we have contacted MileagePlus on your behalf
and confirmed you have two frequent flyer numbers in your
name. They have merged the two
frequent flyer numbers into the active number. We
have updated the credit card account to reflect this
number. Going forward all miles will be sent to this
number. Please allow 3-5 days for all of your miles to be
in the active account. Please contact MileagePlus directly
at 1-800-421-4655 with any additional concerns or your
mileage balance.

[Shmulyg]

did spend, miles showed on chase statement ,few days later posted to my new UA account , sent SM , got the sorry duplicate acct

hope now for no claw back --anyone get a claw back?

Thank you for contacting Chase regarding your United
MileagePlus� credit card account.

Please be advised that we are unable to match you to our
latest offer. We regret any disappointment this matter
may cause you.

In addition, we have contacted MileagePlus on your behalf
and confirmed you have two frequent flyer numbers in your
name. They have merged the two
frequent flyer numbers into the active number. We
have updated the credit card account to reflect this
number. Going forward all miles will be sent to this
number. Please allow 3-5 days for all of your miles to be
in the active account. Please contact MileagePlus directly
at 1-800-421-4655 with any additional concerns or your
mileage balance.

Were your two FF accounts registered under the same address?

[SPLP]

YES--
1)You think that when they check ,they look for match on same address? , i would think chase would check based on s.s.#  & f.f #--s.s.  not be fooled with
2) if use p.o box as 2nd address that would be ok even if in same city ?
3) if did above way-- address would not match credit report --problem?

above just some thoughts

[Shmulyg]

YES--
1)You think that when they check ,they look for match on same address? , i would think chase would check based on s.s.#  & f.f #--s.s.  not be fooled with
2) if use p.o box as 2nd address that would be ok even if in same city ?
3) if did above way-- address would not match credit report --problem?

above just some thoughts

It just isn't lost on me the correlation between them catching churners and them "contacting United and finding duplicate FF accounts." They're system is obviously FFN-centric and not SSN-centric. So i'm hypothesizing that them being able to find duplicate FF accounts may play a role in their recent success in stopping churners. Why else are they reaching out to united? So yes, based on this thinking, different addresses would help (United has no other means of identifying you). The above is pure speculation, of course.

[glasses dude]

did spend, miles showed on chase statement ,few days later posted to my new UA account , sent SM , got the sorry duplicate acct

hope now for no claw back --anyone get a claw back?

Thank you for contacting Chase regarding your United
MileagePlus� credit card account.

Please be advised that we are unable to match you to our
latest offer. We regret any disappointment this matter
may cause you.

In addition, we have contacted MileagePlus on your behalf
and confirmed.                                                                                                                                                                                               

doesn't it sound like they suspected something and therefore contacted united to confirm,

[Shmulyg]

doesn't it sound like they suspected something and therefore contacted united to confirm,

Yes it does. But had they not corroborated their suspicion, maybe they would have dropped it. This is not the only case - there seems to be a trend. Here's another one:

Did anyone ever have this.  My friend opened a new united card with a new ff# and asked to get matched and this what was received.


Thank you for contacting Chase about your United
MileagePlus® Explorer credit card account ending in xxxx.


We reviewed your account and see you recently opened a new
United MileagePlus credit card account, which offers 30,
000 bonus miles after you spend $1,000 in the first 3
months your account is open. Unfortunately, you will not
be able to receive the bonus miles since you received a
similar offer in the past. Here is additional information
to help explain the enrollment bonus:

? The terms and conditions associated with the credit card
indicate that the one-time offer is only for first-time
United MileagePlus cardmembers with a new account.
? Since you received 25,000 bonus miles in March 2012 on
your previous account ending in xxxx, you are not
considered a first time cardmember.
? Based on this information, this new account is not able
to receive the enrollment bonus miles.

Additionally, we confirmed you have two frequent flyer
numbers in your name xxxxxxx and xxxxxxx. We contacted
United and had the two frequent flyer numbers merged into
the active number xxxxxx. We updated the credit card
account to reflect this number. Going forward all miles
will be sent to frequent flyer account xxxxxx. Please
allow 24-48 hours for this information to be reflected on
United.com.

Again, i know that as of now it's pure speculation. But it definitely warrants some investigating. 

[SPLP]

think we need some more data --- as from what I remember, this just started in the last few days -- b4 , it seemed to happen when people did not wait for miles to post to untd and requested the match

Is it only a "united thing"??

[SPLP]

doesn't it sound like they suspected something and therefore contacted united to confirm,

I never contacted them on this until points posted to united account -so i think suspected is not it -- unless you can tell me what u think they suspected ? -- been with chase 30 years have and had many c.c. , never turned down for any request -

We know that every other c.c. co. has "tightened" and chase is not stupid , plus I am sure they lurk the blogs

[glasses dude]

I never contacted them on this until points posted to united account -so i think suspected is not it -- unless you can tell me what u think they suspected ? -- been with chase 30 years have and had many c.c. , never turned down for any request -

We know that every other c.c. co. has "tightened" and chase is not stupid , plus I am sure they lurk the blogs

oh, I'm sure they're lurking but it sounds pretty interesting if their new standard procedure is, that any1 who applies for a united card gotta be run by united to make sure this is not the second time for the bonus.more likely something from chase's end though I don't know what

[SPLP]

oh, I'm sure they're lurking but it sounds pretty interesting if their new standard procedure is, that any1 who applies for a united card gotta be run by united to make sure this is not the second time for the bonus.more likely something from chase's end though I don't know what

I agree, I too doubt if it is untd -- it must be chase -- chase buys the points --if can give less it is good for them-- untd sells -so why would untd want to be the policeman
 

[Shmulyg]

oh, I'm sure they're lurking but it sounds pretty interesting if their new standard procedure is, that any1 who applies for a united card gotta be run by united to make sure this is not the second time for the bonus.more likely something from chase's end though I don't know what

I would think the same way. It's so easy for them just to run your name through their own system and see if you got the bonus yet. Still, the fact is they don't do that. They base your receiving the bonus on your FFN. And let's not ignore the elephant in the room, namely, why are they contacting united and merging your accounts.

If my hypothesis stands true, keeping your FF accounts listed under different addresses would technically solve the problem.

Just some (speculative) food for thought...

[meshugener]

@alpicone:
Its automatically linked.
Sometimes there's simply no availability.

[PETERP]

@alpicone:
Its automatically linked.
Sometimes there's simply no availability.

IME I have never found more inventory after being logged in . People say it matters but today I found
2 seats Biz that United said was not available

I proceeded all the way with the booking to be told in the end it was an error

[meshugener]

That's called phantom availability.

[PETERP]

That's called phantom availability.

Thanks. How often does it happen ?

It's also a Pita and a waste of time  . I like the phantom with the music better

[sky121]

Thanks. How often does it happen ?

It's also a Pita and a waste of time  . I like the phantom with the music better

Happens more and more lately- I see it often with Lufthansa.
Sometimes you can get them to book it anyways. Depends how much patience you have to spend on the phone.

[PETERP]

That's who it was showing 2 seats with  LH.

 Are u saying  I can press UA to book it when I see availabilty ?

I check it daily for A3 and LX Combo to open biz awards

[MEIR613]

That's who it was showing 2 seats with  LH.

 Are u saying  I can press UA to book it when I see availabilty ?

I check it daily for A3 and LX Combo to open biz awards

LH you can only book 15 days>