My experience was terrible - they mixed up my steak with someone else's.
Could be an honest mistake, but they offered a 50% discount, which I considered a joke, considering that for $5 more than half the price of the steak I got, I could've gotten a steak at Le Marais. Eventually i pressured them and they agreed to give me the steak for free.
Granted, they did give it to me for free, but very unimpressed. That's like a taxi driver dropping you off in the wrong area, and then agreeing not to charge you.