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Author Topic: AA's Award Search Issues  (Read 4069 times)

Offline txtmax4

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AA's Award Search Issues
« on: March 27, 2012, 10:16:30 PM »
When searching certain routes, mainly Europe to US I get the following message:
Quote
This feature is currently unavailable. Please wait a few moments and try again. If you require immediate assistance:
      •    For help with an existing reservation,
please call Reservations at 1-800-433-7300
      •    For help with a new reservation,
please call AA.com Web Services at 1-800-222-2377 in the US/Canada from 6:00am - 2:00am Central time daily or
0844-499-7300 in the U.K. Mon-Fri from 7:00am-7:00pm or Sat-Sun from 8:30am-5:00pm
      •    For help with an AAdvantage award reservation,
please call the AAdvantage department at 1-800-882-8880
Other routes worked no problem. Anyone knows what's  the deal?
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Offline SLMYRCB

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Re: AA's Award Search Issues
« Reply #1 on: November 16, 2015, 03:59:45 AM »
I know its 3.5 yrs later but I am getting this for the past few days whenever searching DUS, TXL - JFK, EWR, LGA
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Offline Emkay

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Re: AA's Award Search Issues
« Reply #2 on: November 16, 2015, 04:14:47 AM »
Quote from: SLMYRCB on November 16, 2015, 03:59:45 AM
I know its 3.5 yrs later but I am getting this for the past few days whenever searching DUS, TXL - JFK, EWR, LGA
Your not the only one. Seems to be broken the past couple days
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Offline D93

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Re: AA's Award Search Issues
« Reply #3 on: November 16, 2015, 04:47:58 AM »
Quote from: Emkay on November 16, 2015, 04:14:47 AM
Your not the only one. Seems to be broken the past couple days
+1

Very AAnoying
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Offline ar

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Re: AA's Award Search Issues
« Reply #4 on: November 16, 2015, 10:47:01 AM »
Quote from: D93 on November 16, 2015, 04:47:58 AM
+1

Very AAnoying

+100 I don't understand how AA can have this problem unfixed for so many days.
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Offline dealfinder85

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Re: AA's Award Search Issues
« Reply #5 on: November 16, 2015, 11:24:49 AM »
Quote from: ar on November 16, 2015, 10:47:01 AM
+100 I don't understand how AA can have this problem unfixed for so many days.
this is getting very annoying
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Offline D93

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Re: AA's Award Search Issues
« Reply #6 on: November 16, 2015, 12:34:20 PM »
Quote from: ar on November 16, 2015, 10:47:01 AM
+100 I don't understand how AA can have this problem unfixed for so many days.

And their twitter team doesn't want to believe there is an issue.

"@D93 We're sorry for the inconvenience. Please try logging into your AAdvantage account again and proceed with searching the award."

"@D93 We're sorry for the inconvenience. Please call our Web Technical Support at 800-222-2377 for assistance."
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Offline coralsnake

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Re: AA's Award Search Issues
« Reply #7 on: November 16, 2015, 12:35:12 PM »
Quote from: D93 on November 16, 2015, 12:34:20 PM
And their twitter team doesn't wanna believe there is an issue.
Hopefully there'll be a good issue that they will ignore  ;)
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Offline D93

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Re: AA's Award Search Issues
« Reply #8 on: November 16, 2015, 12:36:14 PM »
Quote from: coralsnake on November 16, 2015, 12:35:12 PM
Hopefully there'll be a good issue that they will ignore  ;)

Unfortunately those types of issues they seem to fix pretty quickly.
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Offline Dan

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Re: AA's Award Search Issues
« Reply #9 on: November 16, 2015, 12:43:52 PM »
Quote from: D93 on November 16, 2015, 12:34:20 PM
And their twitter team doesn't want to believe there is an issue.

"@D93 We're sorry for the inconvenience. Please try logging into your AAdvantage account again and proceed with searching the award."

"@D93 We're sorry for the inconvenience. Please call our Web Technical Support at 800-222-2377 for assistance."
They are beyond clueless.
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Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Emkay

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Re: AA's Award Search Issues
« Reply #10 on: November 16, 2015, 12:45:46 PM »
whats the next best search option?
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Offline Dan

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Re: AA's Award Search Issues
« Reply #11 on: November 16, 2015, 12:47:59 PM »
BA or QF.
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Offline ar

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Re: AA's Award Search Issues
« Reply #12 on: November 16, 2015, 01:02:57 PM »
I logged into my AA account and it seems to be working (for now).
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Offline D93

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Re: AA's Award Search Issues
« Reply #13 on: November 16, 2015, 01:05:06 PM »
Quote from: ar on November 16, 2015, 01:02:57 PM
I logged into my AA account and it seems to be working (for now).

You got passed the calendar page?
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Offline Chapshnell

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Re: AA's Award Search Issues
« Reply #14 on: November 16, 2015, 01:08:01 PM »
Quote from: D93 on November 16, 2015, 01:05:06 PM
You got passed the calendar page?

"no" as of this post
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Offline Emkay

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Re: AA's Award Search Issues
« Reply #15 on: November 16, 2015, 01:15:12 PM »
Quote from: D93 on November 16, 2015, 12:34:20 PM


"@D93 We're sorry for the inconvenience. Please try logging into your AAdvantage account again and proceed with searching the award."


they seem to be right (albeit likely unintentionally). when i log in first and then do the search i don't get any errors
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Offline ar

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Re: AA's Award Search Issues
« Reply #16 on: November 16, 2015, 01:37:19 PM »
Sorry for being a bit out of topic... Just booked a sAAver award in econ JFK-LHR flying tonight and they gave me a horrible middle seat - even though the front rows are completely e m p t y. I called AA (reg/managers) a couple of times and they are extremely stubborn in moving me to an aisle since its "preferred" and even if I want to pay extra money (which I wouldn't do) they can't assign any better seat since I have an award ticket in the the lowest class of service. Delta & United would've long since given me an economy plus seat (24 hrs before flight + no reg aisle seats avail).

Any tip on how to deal with these nasty AA agents?
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Offline D93

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Re: AA's Award Search Issues
« Reply #17 on: November 16, 2015, 01:39:55 PM »
Quote from: ar on November 16, 2015, 01:37:19 PM
Sorry for being a bit out of topic... Just booked a sAAver award in econ JFK-LHR flying tonight and they gave me a horrible middle seat - even though the front rows are completely e m p t y. I called AA (reg/managers) a couple of times and they are extremely stubborn in moving me to an aisle since its "preferred" and even if I want to pay extra money (which I wouldn't do) they can't assign any better seat since I have an award ticket in the the lowest class of service. Delta & United would've long since given me an economy plus seat (24 hrs before flight + no reg aisle seats avail).

Any tip on how to deal with these nasty AA agents?

Ask in the airport when you check in.
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Offline ar

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Re: AA's Award Search Issues
« Reply #18 on: November 16, 2015, 01:42:42 PM »
Quote from: D93 on November 16, 2015, 01:39:55 PM
Ask in the airport when you check in.

I would do that and probably succeed based on my track record. But this ticket is for my Dad and he has no clue how to do this stuff. He's 6 foot 3 so I feel bad for him...
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Offline D93

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Re: AA's Award Search Issues
« Reply #19 on: November 16, 2015, 01:44:24 PM »
Quote from: ar on November 16, 2015, 01:42:42 PM
I would do that and probably succeed based on my track record. But this ticket is for my Dad and he has no clue how to do this stuff. He's 6 foot 3 so I feel bad for him...

Just tell him to ask nicely when he checks in!
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