Author Topic: old laptop, how can I get Dell to replace it?  (Read 2283 times)

Offline steinl321

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old laptop, how can I get Dell to replace it?
« on: December 31, 2009, 11:09:45 PM »
the laptop is still under warantee, its almost 4 years old. Over the years they replaced the mother board twice, the hardrive and the dvd drive and sent me 2 new power bricks. I called a few months ago about the volume and power buttons not working since the last mother board replacement and they told me how to fix it myself and it didn't work.... the touchpad went haywire at least a year ago and they just told me to disable it if I use a regular mouse anyway.... the battery doesn't keep charge for more than a minute anymore....

what do I have to tell them to send me a complete new machine? I still use it a lot, no high specs but for web stuff its perfect.

Offline jack

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Re: old laptop, how can I get Dell to replace it?
« Reply #1 on: January 01, 2010, 12:03:55 AM »
dell replaced my screen twice - tech told me it is the most expensive piece in the machine but they wouldn't replace it. - probably their loss as i would have spent $$ to upgrade.

Offline steinl321

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Re: old laptop, how can I get Dell to replace it?
« Reply #2 on: January 01, 2010, 12:11:08 AM »
so I guess I'll just call and ask them to do all the repairs and get it as perfect as possible in the few months I have left on the warantee....

I remember a while ago Dan mentioned he got a new laptop through the warantee, I was wondering if anyone else managed to pull that off.

Offline Dan

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Re: old laptop, how can I get Dell to replace it?
« Reply #3 on: January 01, 2010, 12:30:22 AM »
so I guess I'll just call and ask them to do all the repairs and get it as perfect as possible in the few months I have left on the warantee....

I remember a while ago Dan mentioned he got a new laptop through the warantee, I was wondering if anyone else managed to pull that off.
I had complete care on that laptop.

Also if you are in your AMEX bonus warranty year they will pay for all repairs or refund the purchase price.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline steinl321

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Re: old laptop, how can I get Dell to replace it?
« Reply #4 on: January 01, 2010, 12:34:05 AM »
I had complete care on that laptop.

Also if you are in your AMEX bonus warranty year they will pay for all repairs or refund the purchase price.

how does that work? I don't remember which credit card I used to buy it, might have been American express. I don't know anything about AMEX, can you please explain?

Offline MOSES

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Re: old laptop, how can I get Dell to replace it?
« Reply #5 on: January 01, 2010, 09:25:42 AM »
IF IT IS STILL UNDER WARRANTY YOU CAN ADD COMPLETE CARE TO THE PACKAGE IF I AM NOT MISTAKEN. IT WORKED FOR ME

Offline jack

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Re: old laptop, how can I get Dell to replace it?
« Reply #6 on: January 01, 2010, 09:35:51 AM »
I had complete care too and they didn't replace it - sent tech down to repair no charge.

Offline MOSES

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Re: old laptop, how can I get Dell to replace it?
« Reply #7 on: January 01, 2010, 09:58:11 AM »
I had complete care too and they didn't replace it - sent tech down to repair no charge.
tell them it fell in the pool , or your card ran over it and they will replace it