Hawaiian Airlines Awful New Interline Policy

[Mocha]

Beginning May 1, 2012, Hawaiian will not through check bags to other airline flights unless the other airline segments are on the PNR for which the passenger is checking in.

Found here: http://help.hawaiianair.com/app/answers/detail/a_id/1922#codeshare

This seems to add a tremendous headache to all those that buy separate inter-island flights to catch a red-eye from HNL, as know you would have to go claim your bags>re-check them in>go back through security. What a drag.

[Dan]

Wow, stinks!
If someone tries please let us know if they're really enforcing this.

[Mocha]

Wow, stinks!
If someone tries please let us know if they're really enforcing this.

+1

If I book a one way United award with my LIH-HNL flight being 12pm and HNL-EWR at 7 would I be able to pay HA to change the 12pm to 5pm? Like this it'll be the same PNR.

Otherwise taking the direct is worthless as it can take over hour for the whole hassle.

[chuchem]

major pain in the a.. what happens with tickets bought before this date?

[Dan]

major pain in the a.. what happens with tickets bought before this date?

PUTPAC?

[Mocha]

PUTPAC?

I did. I got 2 different answers each time I called. HA has such uninformed CSR its unbelievable.
One supervisor confirmed that the changes are internal and now you just need to go to the counter and they it'll still be business as usual after the 1st. Another disagrees and says the changes are as thought. Go figure.

[eliteflyer]

I wonder if other carriers will respond to this by severing their own interline agreements with HA booked with a sperate PNR.

I recall reading about this change before our trip in March. I would imagine that it will take some time before it is actually enforced. To the extent that the computer system still allows interlining (at least when the flights are on the same PNR), its possible that it will be a matter of discretion as to whether the agent can accommodate an interline in other circumstances.

[Mocha]

I wonder if other carriers will respond to this by severing their own interline agreements with HA booked with a sperate PNR.

The airline isn't the one that suffers it's the passengers. I don't know why any other airline would want to tick off their customers just because some retarded airline did.

I recall reading about this change before our trip in March. I would imagine that it will take some time before it is actually enforced. To the extent that the computer system still allows interlining (at least when the flights are on the same PNR), its possible that it will be a matter of discretion as to whether the agent can accommodate an interline in other circumstances.

Maybe so, still would be risky if the connection is less than 1.5 hours.

[eliteflyer]

On second thought, other airlines stand to gain from this policy because they will now be able to collect a baggage fee from the interlining customer who previously would have just checked his bag all the way through to the mainland at the HA origin point.

[Mocha]

From FT:
According to several HA executives, HA will still interline bags after May 1; however, the other airline segments must be on the same PNR. In addition, the connection between the interline partner must be within the "minimum connection time" and 4 hours. If the other airline segments are not on the same PNR and/or the time between connecting segments is longer than 4 hours, it's considered a "stopover" and you'll have to collect your bags and check them in on the other airline starting on May 1.

The "rationale" behind this policy change is three-fold. First, HA wants folks to use them for all of their travel needs to and from Hawaiʻi, considering that it has expanded its routes to Asia and the continental United States during the past few years. Second, HA can collect baggage fees from non-status passengers that don't have their HA flight segments on the same PNR as the other airline flight segments and/or "stopover" times in excess of 4 hours. And, third, HA doesn't want to be responsible if another airline mishandles a passenger's baggage

[Yordai Dooma]

It seems this policy is effective June 1st...Did they push it off? Maybe they will push it off again? Makes things really difficult!

[skyguy918]

Sorry to post in an old thread, but it's the right topic, and very relevant to a lot of people who booked the Delta glitch to HNL but intend to visit other islands.

If I'm flying in and out of HNL, and I plan on booking a RT United award on Hawaiian to on of the other islands, can I have the bags checked straight through each way so that I don't have to pick up by baggage and recheck it in HNL each time?

[yehuda S]

Sorry to post in an old thread, but it's the right topic, and very relevant to a lot of people who booked the Delta glitch to HNL but intend to visit other islands.

If I'm flying in and out of HNL, and I plan on booking a RT United award on Hawaiian to on of the other islands, can I have the bags checked straight through each way so that I don't have to pick up by baggage and recheck it in HNL each time?

+1 -- I need to know this too.

[Elgnt]

I called up delta they told me I'll have to claim them and then bring them to Hawaiian and recheck them