Author Topic: Lufthansa First Class Terminal Frankfurt (Read 183526 times)

benjie1305 · « **Reply #760 on:** March 24, 2016, 07:04:08 AM »

Quote from: leaf on March 23, 2016, 02:01:13 PM

No response from Twitter (no direct message option).
Called number AJK provided and was efficiently assisted. Thanks.

I have had quick turnaround times with the Twitter handle both times that I needed to get in touch with them.

leaf · « **Reply #761 on:** March 24, 2016, 10:43:02 AM »

Quote from: benjie1305 on March 24, 2016, 07:04:08 AM

I have had quick turnaround times with the Twitter handle both times that I needed to get in touch with them.

What kind of SOS did you send out?

JK. No response. My guess is that as things get more popular they become less effective, quite common in our 'industry'.

hvaces42 · « **Reply #762 on:** March 25, 2016, 12:34:56 PM »

Other than kosher food is there any reason i need to call them?

benjie1305 · « **Reply #763 on:** March 25, 2016, 01:24:36 PM »

Quote from: hvaces42 on March 25, 2016, 12:34:56 PM

Other than kosher food is there any reason i need to call them?

No.

shimino1 · « **Reply #764 on:** April 04, 2016, 09:41:48 PM »

Quote from: benjie1305 on March 25, 2016, 01:24:36 PM

No.

What about to ask whether flying LX J from ZRH to TLV when earlier in the day you flew to FRA from LON in domestic F that you were upgraded to by talking about your zeidy, the holocaust survivor gets you into the FCT?

benjie1305 · « **Reply #765 on:** April 04, 2016, 09:51:08 PM »

Quote from: shimino1 on April 04, 2016, 09:41:48 PM

What about to ask whether flying LX J from ZRH to TLV when earlier in the day you flew to FRA from LON in domestic F that you were upgraded to by talking about your zeidy, the holocaust survivor gets you into the FCT?

Do I have entitlement to access the First Class Terminal (FCT) in FRA?
- Yes, if you are departing from FRA on a flight operated by LH/LX/OS, and at least one of the following is true:
The class of service on your departing flight from FRA is F.
You have arrived on a confirmed F segment on LH or LX metal, on the same day, even if the ticket of that F segment is different from the ticket of the segment from FRA.
You will be departing on a confirmed F segment on LH or LX metal, on the same day from a connecting station, even if the ticket of that F segment is different from the ticket of the segment from FRA. For example, if you were to fly FRA-MUC in Y or J, connecting on the same day to an ex-MUC flight in F on LH, you would be entitled to FCT access.
You hold HON status.

hvaces42 · « **Reply #766 on:** April 05, 2016, 03:32:46 AM »

FWIW I called a week before i was at FCT and no kosher food showed up. My hostess said it was not an option in the FCT. Didnt argue.

Matovu · « **Reply #767 on:** April 05, 2016, 06:05:50 AM »

Quote from: hvaces42 on April 05, 2016, 03:32:46 AM

FWIW I called a week before i was at FCT and no kosher food showed up. My hostess said it was not an option in the FCT. Didnt argue.

Should've sent a DM on Twitter.

hvaces42 · « **Reply #768 on:** April 05, 2016, 10:21:58 AM »

Quote from: Matovu on April 05, 2016, 06:05:50 AM

Should've sent a DM on Twitter.

Well I guess that ship has sailed. Gonna see if i can get any more compensation for that, but doubt it.

jaywhy · « **Reply #769 on:** April 05, 2016, 10:45:19 AM »

Quote from: hvaces42 on April 05, 2016, 03:32:46 AM

FWIW I called a week before i was at FCT and no kosher food showed up. My hostess said it was not an option in the FCT. Didnt argue.

Email them. They send me a $200 check for that.

tjak · « **Reply #770 on:** April 05, 2016, 10:50:37 AM »

Quote from: jaywhy on April 05, 2016, 10:45:19 AM

Email them. They send me a $200 check for that.

That didn't work for me. They replied it's not something they offer.

hvaces42 · « **Reply #771 on:** April 05, 2016, 10:53:20 AM »

Quote from: tjak on April 05, 2016, 10:50:37 AM

That didn't work for me. They replied it's not something they offer.

Considering they confirmed it for me when i called and there are two separate record locators that it was confirmed on lets wait and see.

MosheP · « **Reply #772 on:** April 05, 2016, 12:31:05 PM »

I've alway had the kosher food. However last week I and a few others stopped in, all had confirmed kosher meal at FCT which never showed up.

shimino1 · « **Reply #773 on:** April 06, 2016, 10:03:49 AM »

In the FCT right now! They had my KSML as ordered and heated it up when I asked for it.
Very nice Lounge except they don't have cigar's for some reason!
Lucky me I had a DO earlier in the day with Elya in the FCL B lounge and we had a cigar together!

You can ask me any Questions regarding the FCT but after the amount of 21 year old Fiddicsh I had, I'm not sure it's a a great idea!!!

shimino1 · « **Reply #774 on:** April 06, 2016, 10:18:37 AM »

I told them that my wife and I are on our honeymoon and apparently they have a special pair of FCT honeymoon rubber ducks they give only to people on a honeymoon! The ducks look like a groom and bride, so cute!!!
I will post pics later!

hvaces42 · « **Reply #775 on:** April 06, 2016, 09:46:54 PM »

Quote from: shimino1 on April 06, 2016, 10:03:49 AM

In the FCT right now! They had my KSML as ordered and heated it up when I asked for it.
Very nice Lounge except they don't have cigar's for some reason!
Lucky me I had a DO earlier in the day with Elya in the FCL B lounge and we had a cigar together!

You can ask me any Questions regarding the FCT but after the amount of 21 year old Fiddicsh I had, I'm not sure it's a a great idea!!!

I opened that exact bottle last week and couldnt finish it, so i left you some. You're welcome.!!!

leaf · « **Reply #776 on:** April 08, 2016, 12:28:47 PM »

Quote from: hvaces42 on April 05, 2016, 03:32:46 AM

FWIW I called a week before i was at FCT and no kosher food showed up. My hostess said it was not an option in the FCT. Didnt argue.

When you called they promised it?
FWIW, I called and they had it. Twitter DM did not work.

hvaces42 · « **Reply #777 on:** April 08, 2016, 03:57:56 PM »

Quote from: leaf on April 08, 2016, 12:28:47 PM

When you called they promised it?
FWIW, I called and they had it. Twitter DM did not work.

Used the numbers I believe you posted. They confirmed that it would be there. They asked what time i wanted it and I said an hour after i arrived from the connecting flight. They asked if Lounge A or B i said FCT they were confused but then figured it out after 20 minutes on hold.

Twitter @Lufthansa referred me to @Lufthansa_FCT which said sorry but we will scold our staff. Reported that to @Lufthansa and they sent me some link to fill out some more info. Still waiting on compensation. Not expecting anything. Swiss didnt get us KSML in J on outbound and i got 5k M&M.

leaf · « **Reply #778 on:** April 08, 2016, 04:17:23 PM »

Quote from: hvaces42 on April 08, 2016, 03:57:56 PM

Used the numbers I believe you posted. They confirmed that it would be there. They asked what time i wanted it and I said an hour after i arrived from the connecting flight. They asked if Lounge A or B i said FCT they were confused but then figured it out after 20 minutes on hold.

Twitter @Lufthansa referred me to @Lufthansa_FCT which said sorry but we will scold our staff. Reported that to @Lufthansa and they sent me some link to fill out some more info. Still waiting on compensation. Not expecting anything. Swiss didnt get us KSML in J on outbound and i got 5k M&M.

Sorry to hear. Worked flawlessly for me.

Yordai Dooma · « **Reply #779 on:** April 17, 2016, 12:05:49 AM »

Quote from: shimino1 on April 06, 2016, 10:18:37 AM

I told them that my wife and I are on our honeymoon and apparently they have a special pair of FCT honeymoon rubber ducks they give only to people on a honeymoon! The ducks look like a groom and bride, so cute!!!
I will post pics later!

Patiently waiting...

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Author Topic: Lufthansa First Class Terminal Frankfurt (Read 183526 times)