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LH first class services phone number - 496986799444. or 1-855-427-4377

http://travellingtheworld.boardingarea.com/2015/10/lufthansa-first-class-lounges-and-terminal-access-policy/

Author Topic: Lufthansa First Class Terminal Frankfurt  (Read 101055 times)

Offline benjie1305

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Re: Lufthansa First Class Terminal Frankfurt
« Reply #765 on: April 04, 2016, 09:51:08 PM »
What about to ask whether flying LX J from ZRH to TLV when earlier in the day you flew to FRA from LON in domestic F that you were upgraded to by talking about your zeidy, the holocaust survivor gets you into the FCT?

Do I have entitlement to access the First Class Terminal (FCT) in FRA?
- Yes, if you are departing from FRA on a flight operated by LH/LX/OS, and at least one of the following is true:
The class of service on your departing flight from FRA is F.
You have arrived on a confirmed F segment on LH or LX metal, on the same day, even if the ticket of that F segment is different from the ticket of the segment from FRA.
You will be departing on a confirmed F segment on LH or LX metal, on the same day from a connecting station, even if the ticket of that F segment is different from the ticket of the segment from FRA. For example, if you were to fly FRA-MUC in Y or J, connecting on the same day to an ex-MUC flight in F on LH, you would be entitled to FCT access.
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Offline hvaces42

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Re: Lufthansa First Class Terminal Frankfurt
« Reply #766 on: April 05, 2016, 03:32:46 AM »
FWIW I called a week before i was at FCT and no kosher food showed up. My hostess said it was not an option in the FCT. Didnt argue.
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Offline Matovu

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Re: Lufthansa First Class Terminal Frankfurt
« Reply #767 on: April 05, 2016, 06:05:50 AM »
FWIW I called a week before i was at FCT and no kosher food showed up. My hostess said it was not an option in the FCT. Didnt argue.
Should've  sent a DM on Twitter.

Offline hvaces42

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Re: Lufthansa First Class Terminal Frankfurt
« Reply #768 on: April 05, 2016, 10:21:58 AM »
Should've  sent a DM on Twitter.
Well I guess that ship has sailed. Gonna see if i can get any more compensation for that, but doubt it.
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Offline jaywhy

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Re: Lufthansa First Class Terminal Frankfurt
« Reply #769 on: April 05, 2016, 10:45:19 AM »
FWIW I called a week before i was at FCT and no kosher food showed up. My hostess said it was not an option in the FCT. Didnt argue.
Email them. They send me a $200 check for that.

Offline tjak

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Re: Lufthansa First Class Terminal Frankfurt
« Reply #770 on: April 05, 2016, 10:50:37 AM »
Email them. They send me a $200 check for that.
That didn't work for me. They replied it's not something they offer.

Offline hvaces42

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Re: Lufthansa First Class Terminal Frankfurt
« Reply #771 on: April 05, 2016, 10:53:20 AM »
That didn't work for me. They replied it's not something they offer.
Considering they confirmed it for me when i called and there are two separate record locators that it was confirmed on lets wait and see.
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Offline MosheP

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Re: Lufthansa First Class Terminal Frankfurt
« Reply #772 on: April 05, 2016, 12:31:05 PM »
I've alway had the kosher food.  However last week I and a few others stopped in,  all had confirmed kosher meal at FCT which never showed up.

Offline shimino1

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Re: Lufthansa First Class Terminal Frankfurt
« Reply #773 on: April 06, 2016, 10:03:49 AM »
In the FCT right now! They had my KSML as ordered and heated it up when I asked for it.
Very nice Lounge except they don't have cigar's for some reason!
Lucky me I had a DO earlier in the day with Elya in the FCL B lounge and we had a cigar together!

You can ask me any Questions regarding the FCT but after the amount of 21 year old Fiddicsh I had, I'm not sure it's a a great idea!!! ;D ;D ;D ;D

Offline shimino1

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Re: Lufthansa First Class Terminal Frankfurt
« Reply #774 on: April 06, 2016, 10:18:37 AM »
I told them that my wife and I  are on our honeymoon and apparently they have a special pair of FCT honeymoon rubber ducks they give only to people on a honeymoon! The ducks look like a groom and bride, so cute!!!
I will post pics later!

Offline hvaces42

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Re: Lufthansa First Class Terminal Frankfurt
« Reply #775 on: April 06, 2016, 09:46:54 PM »
In the FCT right now! They had my KSML as ordered and heated it up when I asked for it.
Very nice Lounge except they don't have cigar's for some reason!
Lucky me I had a DO earlier in the day with Elya in the FCL B lounge and we had a cigar together!

You can ask me any Questions regarding the FCT but after the amount of 21 year old Fiddicsh I had, I'm not sure it's a a great idea!!! ;D ;D ;D ;D
I opened that exact bottle last week and couldnt finish it, so i left you some. You're welcome.!!!
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Offline leaf

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Re: Lufthansa First Class Terminal Frankfurt
« Reply #776 on: April 08, 2016, 12:28:47 PM »
FWIW I called a week before i was at FCT and no kosher food showed up. My hostess said it was not an option in the FCT. Didnt argue.
When you called they promised it?
FWIW, I called and they had it.  Twitter DM did not work. 

Offline hvaces42

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Re: Lufthansa First Class Terminal Frankfurt
« Reply #777 on: April 08, 2016, 03:57:56 PM »
When you called they promised it?
FWIW, I called and they had it.  Twitter DM did not work.
Used the numbers I believe you posted. They confirmed that it would be there. They asked what time i wanted it and I said an hour after i arrived from the connecting flight. They asked if Lounge A or B i said FCT they were confused but then figured it out after 20 minutes on hold.

Twitter @Lufthansa referred me to @Lufthansa_FCT which said sorry but we will scold our staff. Reported that to @Lufthansa and they sent me some link to fill out some more info. Still waiting on compensation. Not expecting anything. Swiss didnt get us KSML in J on outbound and i got 5k M&M.
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Offline leaf

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Re: Lufthansa First Class Terminal Frankfurt
« Reply #778 on: April 08, 2016, 04:17:23 PM »


Used the numbers I believe you posted. They confirmed that it would be there. They asked what time i wanted it and I said an hour after i arrived from the connecting flight. They asked if Lounge A or B i said FCT they were confused but then figured it out after 20 minutes on hold.

Twitter @Lufthansa referred me to @Lufthansa_FCT which said sorry but we will scold our staff. Reported that to @Lufthansa and they sent me some link to fill out some more info. Still waiting on compensation. Not expecting anything. Swiss didnt get us KSML in J on outbound and i got 5k M&M.

Sorry to hear.  Worked flawlessly for me. 

Online Yordai Dooma

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Re: Lufthansa First Class Terminal Frankfurt
« Reply #779 on: April 17, 2016, 12:05:49 AM »
I told them that my wife and I  are on our honeymoon and apparently they have a special pair of FCT honeymoon rubber ducks they give only to people on a honeymoon! The ducks look like a groom and bride, so cute!!!
I will post pics later!
Patiently waiting...