Topic Wiki

I'm trying to summarize success stories mentioned in this thread.
From @TC610
It never hurts to ask - retention is a big YMMV.  If you don't like the offer given to you when you call for retention, ask for a better one.  Scan through the thread (use the search bar - reading through 130+ pages of posts can be time consuming) to see what others have been offered. Please post what you've got if its better then whats in the WIKI

Citi:
AA
Retention: $95 Statement credit after 5 transactions (no minimum...) in the next 3 months
09/17/2014 $95 refunded no need to make any transactions + 1000 Bonus Points per month for 16 months if made purchases of $1000+
05/12/16 AA Executive: $50 credit every month spend $1500 or 15K Miles for $5K in 5 Months
08/14/17 AA Exec $250 credit for spending $3,000/m * 3m OR 15K Miles for $5K in 3m.

Chase: - Call 800-945-2006.
  • IB/IP
     Retention: 10k UR after 5k spend
  •  IC
     Retention: $50 SC
  • UA (Club)
     Retention: $150 account credit
     Retention: 10k Miles for spending $2000 in 3 months.
  • UA (Presidential)
     Retention: $100 account credit
  • BA
     Retention: 9k Avios for spending $1500 in 3 months
  • Freedom (5x catagories)
     Retention: 2,500 UR

Barclay's:
M&M
Retention: Waived by SMing

Arrival
Retention: 5K miles, for keeping the card open randomly.
AF waived, HUCA

US air:
AF waived

American Express

Seems to be clearly spend related while also no rhyme or reason to who gets offers

 • Business gold:5k-15k/$100 statement credit no spend required.
 • Delta Gold Skymiles - 12.5k Delta miles for paying the annual fee (no extra spending required) or $100 Credit on the account
 • SPG personal: 7k for 1k spend in 3 months.
 • SPG business: 10k no spend.
 • Personal Platinum - 20,000 MR for $3,000 spend in 3 months. (Actually gave me 5,000MR immediately, then 15,000 when I spend the $3k)/up to 50k/$150 SC for 1k spend.
 • Personal Platinum (another data point [zow]) - 30,000 MR for $4,000 spend in 3 months.
 • Business Platinum: 10k no spend/20k for 10k spend/30k no spend +50k for 40k spend

Retention contact numbers:
Citi: 800-444-2568
Chase: 800-945-2006
Amex: 800-452-3945
Barclays: 18664084064 (credit dept)
US Bank:

Click on link to get backdoor numbers for most banks:
http://ficoforums.myfico.com/t5/Credit-Cards/Backdoor-Numbers/td-p/408066
« Last edited by zow on May 19, 2019, 06:47:52 PM »

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Author Topic: Credit Card Retention Bonuses  (Read 1853021 times)

Offline joey123

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Re: Credit Card Retention Bonuses
« Reply #2360 on: June 18, 2014, 06:12:24 PM »
Quote from: Marco Polo on June 08, 2014, 08:18:17 PM
Got AF waived for Delta Gold.

@MarcoPolo

I have the Delta Gold Amex card as well and called to have the fee waived. I had no luck today.

Did they wave the fee for you on the first call or did you have to HUCA?
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Offline NewYorker11219

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Re: Credit Card Retention Bonuses
« Reply #2361 on: June 19, 2014, 12:21:00 PM »
Quote from: joey123 on June 18, 2014, 06:12:24 PM
@MarcoPolo

I have the Delta Gold Amex card as well and called to have the fee waived. I had no luck today.

Did they wave the fee for you on the first call or did you have to HUCA?
recently had the same HUCA'd few times and the best I got was 3,000 Delta miles took it and downgraded to Delta No Fee Card after the 3K Points posted
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Offline joey123

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Re: Credit Card Retention Bonuses
« Reply #2362 on: June 19, 2014, 08:09:14 PM »
Quote from: NewYorker11219 on June 19, 2014, 12:21:00 PM
recently had the same HUCA'd few times and the best I got was 3,000 Delta miles took it and downgraded to Delta No Fee Card after the 3K Points posted

I will definitely HUCA. The rep told me yesterday that there is no fee free card to downgrade. I guess he isn't he first rep to make a mistake when it comes to CC's.
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Offline 12HRS

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Re: Credit Card Retention Bonuses
« Reply #2363 on: June 19, 2014, 08:19:11 PM »
Anyone have any luck with SW biz card retention?
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Offline David R

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Re: Credit Card Retention Bonuses
« Reply #2364 on: June 19, 2014, 11:15:32 PM »
Quote from: 12HRS on June 19, 2014, 08:19:11 PM
Anyone have any luck with SW biz card retention?
I can tell you my experience with Chase Southwest consumer card. When I tried to cancel, I was offered an extra 3000 RR points (above the normal annual 6000 points). I accepted, but called back to cancel a few weeks later. The extra points appeared on my next statement as "Points currently unavailable for redemption" and did not transfer to Southwest because my account was closed by the time the statement generated.
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Offline NewYorker11219

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Re: Credit Card Retention Bonuses
« Reply #2365 on: June 20, 2014, 10:14:43 AM »
Quote from: joey123 on June 19, 2014, 08:09:14 PM
I will definitely HUCA. The rep told me yesterday that there is no fee free card to downgrade. I guess he isn't he first rep to make a mistake when it comes to CC's.
Officially this No Fee Delta is only for Employees but 2 reps offered it to me so I figured its worth the risk
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Offline joey123

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Re: Credit Card Retention Bonuses
« Reply #2366 on: June 20, 2014, 02:30:47 PM »
Quote from: NewYorker11219 on June 20, 2014, 10:14:43 AM
Officially this No Fee Delta is only for Employees but 2 reps offered it to me so I figured its worth the risk

What's the risk?
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Offline NewYorker11219

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Re: Credit Card Retention Bonuses
« Reply #2367 on: June 22, 2014, 01:54:38 PM »
Quote from: joey123 on June 20, 2014, 02:30:47 PM
What's the risk?
maybe they'll see one day that I'm not an Employee at Delta, etc.
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Offline joey123

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Re: Credit Card Retention Bonuses
« Reply #2368 on: June 22, 2014, 01:59:26 PM »
Quote from: NewYorker11219 on June 22, 2014, 01:54:38 PM
maybe they'll see one day that I'm not an Employee at Delta, etc.

But you will counter that it was offered to you. Anyway, what's the worst that can happen?
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Offline NewYorker11219

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Re: Credit Card Retention Bonuses
« Reply #2369 on: June 23, 2014, 09:39:43 AM »
Quote from: joey123 on June 22, 2014, 01:59:26 PM
But you will counter that it was offered to you. Anyway, what's the worst that can happen?
I guess you're right
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Offline menachem_m

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Re: Credit Card Retention Bonuses
« Reply #2370 on: June 23, 2014, 04:35:48 PM »
Wow, no HUCA, got this on first call;
BRG ~$85,000 Spend, offered either $150 or 25,000 MR, took the MR.
BSPG ~$38,000 Spend, offered $100 statement. (More than AF!!)


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Offline YY

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Re: Credit Card Retention Bonuses
« Reply #2371 on: June 24, 2014, 04:51:06 PM »
called to see if I could get AF waived fro Chase Ink plus or Bold and they would not do it, best the could offer me is 10k points for 5k spend in 3 months.
They would not give me any email or letter to confirm the deal though.
Anybody seen a better deal or got a letter or other proof to confirm ?

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Offline Super Speed

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Re: Credit Card Retention Bonuses
« Reply #2372 on: June 24, 2014, 05:14:52 PM »

Quote from: YY on June 24, 2014, 04:51:06 PM
called to see if I could get AF waived fro Chase Ink plus or Bold and they would not do it, best the could offer me is 10k points for 5k spend in 3 months.
They would not give me any email or letter to confirm the deal though.
Anybody seen a better deal or got a letter or other proof to confirm ?
This deal is standard, you don't need proof.
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Offline sayhey

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Re: Credit Card Retention Bonuses
« Reply #2373 on: June 25, 2014, 11:15:05 AM »
Just got 25K MR retention bonus on AMEX PRG; no spend required.
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Offline NewYorker11219

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Re: Credit Card Retention Bonuses
« Reply #2374 on: June 25, 2014, 01:49:27 PM »
Does anybody have a Direct Phone Number to Barclays and/or Chase Retention Dept. ?
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Offline Marco Polo

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Re: Credit Card Retention Bonuses
« Reply #2375 on: June 25, 2014, 01:55:28 PM »
Quote from: NewYorker11219 on June 25, 2014, 01:49:27 PM
Does anybody have a Direct Phone Number to Barclays and/or Chase Retention Dept. ?
Chase Recon #- 1-888-270-2127
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Offline NewYorker11219

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Re: Credit Card Retention Bonuses
« Reply #2376 on: June 25, 2014, 02:00:47 PM »
Quote from: Marco Polo on June 25, 2014, 01:55:28 PM
Chase Recon #- 1-888-270-2127
I asked for Retention you gave me Reconsideration, the most dreaded number to call in Chase :o
This is Retention thread,no?
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Offline Marco Polo

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Re: Credit Card Retention Bonuses
« Reply #2377 on: June 25, 2014, 02:12:55 PM »
Quote from: NewYorker11219 on June 25, 2014, 02:00:47 PM
I asked for Retention you gave me Reconsideration, the most dreaded number to call in Chase :o
This is Retention thread,no?
You are correct. Sorry.

You can call regular CSR number and ask about retention. They may be able to help you, or they will transfer you.
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Offline bubble347

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Re: Credit Card Retention Bonuses
« Reply #2378 on: June 25, 2014, 02:14:51 PM »
Quote from: NewYorker11219 on June 25, 2014, 01:49:27 PM
Does anybody have a Direct Phone Number to Barclays and/or Chase Retention Dept. ?
Barclay's reps claim that there is no dedicated retention dept.
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Offline David R

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Re: Credit Card Retention Bonuses
« Reply #2379 on: June 25, 2014, 03:40:01 PM »
Quote from: bubble347 on June 25, 2014, 02:14:51 PM
Barclay's reps claim that there is no dedicated retention dept.
Well what happens when you ask them during business hours to close your account?
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