Topic Wiki

I'm trying to summarize success stories mentioned in this thread.
From @TC610
It never hurts to ask - retention is a big YMMV.  If you don't like the offer given to you when you call for retention, ask for a better one.  Scan through the thread (use the search bar - reading through 130+ pages of posts can be time consuming) to see what others have been offered. Please post what you've got if its better then whats in the WIKI

Citi:
AA
Retention: $95 Statement credit after 5 transactions (no minimum...) in the next 3 months
09/17/2014 $95 refunded no need to make any transactions + 1000 Bonus Points per month for 16 months if made purchases of $1000+
05/12/16 AA Executive: $50 credit every month spend $1500 or 15K Miles for $5K in 5 Months
08/14/17 AA Exec $250 credit for spending $3,000/m * 3m OR 15K Miles for $5K in 3m.

Chase: - Call 800-945-2006.
  • IB/IP
     Retention: 10k UR after 5k spend
  •  IC
     Retention: $50 SC
  • UA (Club)
     Retention: $150 account credit
     Retention: 10k Miles for spending $2000 in 3 months.
  • UA (Presidential)
     Retention: $100 account credit
  • BA
     Retention: 9k Avios for spending $1500 in 3 months
  • Freedom (5x catagories)
     Retention: 2,500 UR

Barclay's:
M&M
Retention: Waived by SMing

Arrival
Retention: 5K miles, for keeping the card open randomly.
AF waived, HUCA

US air:
AF waived

American Express

Seems to be clearly spend related while also no rhyme or reason to who gets offers

 • Business gold:5k-15k/$100 statement credit no spend required.
 • Delta Gold Skymiles - 12.5k Delta miles for paying the annual fee (no extra spending required) or $100 Credit on the account
 • SPG personal: 7k for 1k spend in 3 months.
 • SPG business: 10k no spend.
 • Personal Platinum - 20,000 MR for $3,000 spend in 3 months. (Actually gave me 5,000MR immediately, then 15,000 when I spend the $3k)/up to 50k/$150 SC for 1k spend.
 • Personal Platinum (another data point [zow]) - 30,000 MR for $4,000 spend in 3 months.
 • Business Platinum: 10k no spend/20k for 10k spend/30k no spend +50k for 40k spend

Retention contact numbers:
Citi: 800-444-2568
Chase: 800-945-2006
Amex: 800-452-3945
Barclays: 18664084064 (credit dept)
US Bank:

Click on link to get backdoor numbers for most banks:
http://ficoforums.myfico.com/t5/Credit-Cards/Backdoor-Numbers/td-p/408066
« Last edited by zow on May 19, 2019, 06:47:52 PM »

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Author Topic: Credit Card Retention Bonuses  (Read 1852170 times)

Offline jameswacht

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Re: Credit Card Retention Bonuses
« Reply #2520 on: October 15, 2014, 09:48:13 AM »
Just called chase for retention bonus for my United card. The rep gave me 15 K just for keeping the card open!   :D
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Offline D93

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Re: Credit Card Retention Bonuses
« Reply #2521 on: October 15, 2014, 09:51:18 AM »
Quote from: jameswacht on October 15, 2014, 09:48:13 AM
Just called chase for retention bonus for my United card. The rep gave me 15 K just for keeping the card open!   :D
wow!
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Offline clear thinker

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Re: Credit Card Retention Bonuses
« Reply #2522 on: October 15, 2014, 11:21:27 AM »
So what's the take reps give what they're in the mood of or (like they claim) whatever the system shows them they can't just give out bonuses by themselves?
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Offline AharonInIsrael

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Re: Credit Card Retention Bonuses
« Reply #2523 on: October 20, 2014, 02:25:04 AM »
Quote from: jameswacht on October 15, 2014, 09:48:13 AM
Just called chase for retention bonus for my United card. The rep gave me 15 K just for keeping the card open!   :D
How much spend have you done on it? How long has it been opened for?
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Offline Miracle

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Re: Credit Card Retention Bonuses
« Reply #2524 on: October 20, 2014, 02:27:35 AM »
Quote from: Miracle on September 28, 2014, 08:22:45 AM
woah, 3k is so little.. Doesn't even cover the $65 AF...

I will try asking and keep everyone posted. It can't hurt to ask a new agent..

[update: no dice...]
Update: I just asked for another 2000 SPG to keep it open and was granted. YaY :)
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Offline Emkay

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Re: Credit Card Retention Bonuses
« Reply #2525 on: October 20, 2014, 02:31:38 AM »

Quote from: Miracle on October 20, 2014, 02:27:35 AM
Update: I just asked for another 2000 SPG to keep it open and was granted. YaY :)
they refused to give me anything for it. Looks like ill be closing mine
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Offline Miracle

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Re: Credit Card Retention Bonuses
« Reply #2526 on: October 20, 2014, 02:37:17 AM »
Quote from: Emkay on October 20, 2014, 02:31:38 AM
they refused to give me anything for it. Looks like ill be closing mine
MK, can I give you some advice?  Keep it open only until after SBS - it would be worth paying the extra $6 per month pro-rated price to keep card open a couple months..
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Offline Emkay

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Re: Credit Card Retention Bonuses
« Reply #2527 on: October 20, 2014, 02:41:56 AM »

Quote from: Miracle on October 20, 2014, 02:37:17 AM
MK, can I give you some advice?  Keep it open only until after SBS - it would be worth paying the extra $6 per month pro-rated price to keep card open a couple months..
totally forgot that all Amex cards are prorated
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Offline Miracle

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Re: Credit Card Retention Bonuses
« Reply #2528 on: October 20, 2014, 02:43:09 AM »
Quote from: Emkay on October 20, 2014, 02:41:56 AM
totally forgot that all Amex cards are prorated
;-)
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Offline TimT

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Re: Credit Card Retention Bonuses
« Reply #2529 on: October 20, 2014, 03:14:33 AM »
Quote from: Miracle on October 20, 2014, 02:37:17 AM
MK, can I give you some advice?  Keep it open only until after SBS - it would be worth paying the extra $6 per month pro-rated price to keep card open a couple months..
So if I pay the $175 AF & close it in a couple of months they'll credit back most of it ?
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Offline Miracle

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Re: Credit Card Retention Bonuses
« Reply #2530 on: October 20, 2014, 04:39:51 AM »
Quote from: TimT on October 20, 2014, 03:14:33 AM
So if I pay the $175 AF & close it in a couple of months they'll credit back most of it ?
correct.
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Offline TimT

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Re: Credit Card Retention Bonuses
« Reply #2531 on: October 20, 2014, 07:39:54 AM »
Quote from: Miracle on October 20, 2014, 04:39:51 AM
correct.
Do I have to ask for it back or is it automatically credited ? & where do they credit it to if the card is closed ?
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Offline Boruch999

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Re: Credit Card Retention Bonuses
« Reply #2532 on: October 20, 2014, 08:35:16 AM »
Quote from: TimT on October 20, 2014, 07:39:54 AM
Do I have to ask for it back or is it automatically credited ? & where do they credit it to if the card is closed ?

IME, they credit it automatically and fairly quickly.  So if you close it with an unpaid balance,  the credit will be deducted from that.
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Offline TimT

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Re: Credit Card Retention Bonuses
« Reply #2533 on: October 20, 2014, 08:37:30 AM »
Quote from: Boruch999 on October 20, 2014, 08:35:16 AM
IME, they credit it automatically and fairly quickly.  So if you close it with an unpaid balance,  the credit will be deducted from that.
There's no balance other than the AF.
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Offline Boruch999

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Re: Credit Card Retention Bonuses
« Reply #2534 on: October 20, 2014, 08:53:56 AM »
Quote from: TimT on October 20, 2014, 08:37:30 AM
There's no balance other than the AF.

When is payment due?
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Offline TimT

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Re: Credit Card Retention Bonuses
« Reply #2535 on: October 20, 2014, 09:01:23 AM »
Quote from: Boruch999 on October 20, 2014, 08:53:56 AM
When is payment due?
In about a week. I would pay the AF & keep it open for SBS if I get most of the AF credited back. Just not sure where the credit would go once the card is closed.
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Offline Red

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Re: Credit Card Retention Bonuses
« Reply #2536 on: October 20, 2014, 09:29:12 AM »
Quote from: TimT on October 20, 2014, 09:01:23 AM
In about a week. I would pay the AF & keep it open for SBS if I get most of the AF credited back. Just not sure where the credit would go once the card is closed.
Credit will go onto the closed account. You can either ask for a check or have it transferred to an active amex card.
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Offline TimT

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Re: Credit Card Retention Bonuses
« Reply #2537 on: October 20, 2014, 09:30:33 AM »
Quote from: Red on October 20, 2014, 09:29:12 AM
Credit will go onto the closed account. You can either ask for a check or have it transferred to an active amex card.
Ok, thanks.
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Offline princea143

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Re: Credit Card Retention Bonuses
« Reply #2538 on: October 20, 2014, 04:34:27 PM »
I was told by CS rep that there is a law out that prevents the waiving of the annual fee?!?  This is in regards to my Citi Plat which is due for AF.  I barely use it as I have the Exec card.  I asked him when it was implemented.  He did not know (go figure)!  So, he offers me to either convert to a Bronze card, TYP card, or the new Double Cash Back card as they supposedly have no AF's OR to close the card and move the CL over to my Exec.  So, shall I take the conversion offers or close or HUCA for a waiver???  What is the best option?  Oh, and if I did convert, does that qualify me for a bonus promo for that particular card once required spend thresh is met?  Lastly, anybody know how to connect to the retention dept?  TIA
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Offline Boruch999

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Re: Credit Card Retention Bonuses
« Reply #2539 on: October 20, 2014, 04:39:35 PM »
Quote from: princea143 on October 20, 2014, 04:34:27 PM
I was told by CS rep that there is a law out that prevents the waiving of the annual fee?!?  This is in regards to my Citi Plat which is due for AF.  I barely use it as I have the Exec card.  I asked him when it was implemented.  He did not know (go figure)!  So, he offers me to either convert to a Bronze card, TYP card, or the new Double Cash Back card as they supposedly have no AF's OR to close the card and move the CL over to my Exec.  So, shall I take the conversion offers or close or HUCA for a waiver???  What is the best option?  Oh, and if I did convert, does that qualify me for a bonus promo for that particular card once required spend thresh is met?  Lastly, anybody know how to connect to the retention dept?  TIA

BBSIHEH! HUCA
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