Topic Wiki

I'm trying to summarize success stories mentioned in this thread.
From @TC610
It never hurts to ask - retention is a big YMMV.  If you don't like the offer given to you when you call for retention, ask for a better one.  Scan through the thread (use the search bar - reading through 130+ pages of posts can be time consuming) to see what others have been offered. Please post what you've got if its better then whats in the WIKI

Citi:
AA
Retention: $95 Statement credit after 5 transactions (no minimum...) in the next 3 months
09/17/2014 $95 refunded no need to make any transactions + 1000 Bonus Points per month for 16 months if made purchases of $1000+
05/12/16 AA Executive: $50 credit every month spend $1500 or 15K Miles for $5K in 5 Months
08/14/17 AA Exec $250 credit for spending $3,000/m * 3m OR 15K Miles for $5K in 3m.

Chase: - Call 800-945-2006.
  • IB/IP
     Retention: 10k UR after 5k spend
  •  IC
     Retention: $50 SC
  • UA (Club)
     Retention: $150 account credit
     Retention: 10k Miles for spending $2000 in 3 months.
  • UA (Presidential)
     Retention: $100 account credit
  • BA
     Retention: 9k Avios for spending $1500 in 3 months
  • Freedom (5x catagories)
     Retention: 2,500 UR

Barclay's:
M&M
Retention: Waived by SMing

Arrival
Retention: 5K miles, for keeping the card open randomly.
AF waived, HUCA

US air:
AF waived

American Express

Seems to be clearly spend related while also no rhyme or reason to who gets offers

 • Business gold:5k-15k/$100 statement credit no spend required.
 • Delta Gold Skymiles - 12.5k Delta miles for paying the annual fee (no extra spending required) or $100 Credit on the account
 • SPG personal: 7k for 1k spend in 3 months.
 • SPG business: 10k no spend.
 • Personal Platinum - 20,000 MR for $3,000 spend in 3 months. (Actually gave me 5,000MR immediately, then 15,000 when I spend the $3k)/up to 50k/$150 SC for 1k spend.
 • Personal Platinum (another data point [zow]) - 30,000 MR for $4,000 spend in 3 months.
 • Business Platinum: 10k no spend/20k for 10k spend/30k no spend +50k for 40k spend

Retention contact numbers:
Citi: 800-444-2568
Chase: 800-945-2006
Amex: 800-452-3945
Barclays: 18664084064 (credit dept)
US Bank:

Click on link to get backdoor numbers for most banks:
http://ficoforums.myfico.com/t5/Credit-Cards/Backdoor-Numbers/td-p/408066
« Last edited by zow on May 19, 2019, 06:47:52 PM »

Author Topic: Credit Card Retention Bonuses  (Read 1894848 times)

Online rileywiles23

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2014
  • Posts: 5787
  • Total likes: 110
  • DansDeals.com Hat Tips 5
  • Gender: Male
    • View Profile
    • CardCenter - Discounted gift cards
Re: Credit Card Retention Bonuses
« Reply #3620 on: August 13, 2015, 03:40:18 PM »

So I've seen a bunch of people here report that they've gotten retention offers through Amex chat, but every time I try chatting, they tell me that I need to call to speak about that. What's the deal with that? Change in policy?
Same issue here.
Life is as good as you make it...

Offline CS91

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Feb 2015
  • Posts: 3457
  • Total likes: 45
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: NY
Re: Credit Card Retention Bonuses
« Reply #3621 on: August 13, 2015, 03:44:29 PM »
YMMV

Which is why I tried a bunch of times. So frustrating because I much rather speak to them on chat. So aggravating speaking to those idiots over the phone...

Offline username

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2008
  • Posts: 4663
  • Total likes: 627
  • DansDeals.com Hat Tips 14
  • Gender: Male
    • View Profile
  • Location: C Heights
  • Programs: ┌──────────────────┐ │───> Ữ₴ΣЯИΛΜӘ <─── │ └──────────────────┘
Re: Credit Card Retention Bonuses
« Reply #3622 on: August 13, 2015, 03:45:57 PM »
IME, phone conversations are 5x quicker than chat.
^^^

Offline benjie1305

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2013
  • Posts: 5870
  • Total likes: 17
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Location: NY Area
Re: Credit Card Retention Bonuses
« Reply #3623 on: August 13, 2015, 03:49:28 PM »
Which is why I tried a bunch of times. So frustrating because I much rather speak to them on chat. So aggravating speaking to those idiots over the phone...

IME, phone conversations are 5x quicker than chat.

All depends. Yesterday asked for retention and they told me to call. Called and was on hold before I was hung up on after 30 minutes. Chatted and complained about being on hold and hung up on and asked for retention. Got 5k.

Very very subjective.
Work hard, Play harder!

Offline clear thinker

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jun 2014
  • Posts: 2596
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #3624 on: August 13, 2015, 03:51:36 PM »
So I've seen a bunch of people here report that they've gotten retention offers through Amex chat, but every time I try chatting, they tell me that I need to call to speak about that. What's the deal with that? Change in policy?
Chatted yesterday they opened an "investigation" and said I should check back in a few days.

Offline nobiggy

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2012
  • Posts: 2343
  • Total likes: 14
  • DansDeals.com Hat Tips 7
    • View Profile
  • Location: forums
Re: Credit Card Retention Bonuses
« Reply #3625 on: August 13, 2015, 07:54:21 PM »
M&M:
Day 1 - $1k/5k!
Day 2 - AF waived!

Offline benjie1305

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2013
  • Posts: 5870
  • Total likes: 17
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Location: NY Area
Re: Credit Card Retention Bonuses
« Reply #3626 on: August 13, 2015, 07:55:16 PM »
M&M:
Day 1 - $1k/5k!
Day 2 - AF waived!

Next up for me tomorrow morning.
Work hard, Play harder!

Offline Mountain Man

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Dec 2013
  • Posts: 914
  • Total likes: 34
  • DansDeals.com Hat Tips 10
    • View Profile
  • Location: Colorado
Re: Credit Card Retention Bonuses
« Reply #3627 on: August 13, 2015, 10:32:43 PM »
10k UR points for Chase Sapphire  ;D
Although I did have quite a bit of redcard spend on that card.
Quote from: JTZ link=topic=10531.msg1695873
If you never had to eat crow then you lived one boring life.

Offline TimT

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Dec 2013
  • Posts: 22851
  • Total likes: 7340
  • DansDeals.com Hat Tips 12
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #3628 on: August 13, 2015, 10:33:27 PM »
10k UR points for Chase Sapphire  ;D
Any spend required ?

Offline Mountain Man

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Dec 2013
  • Posts: 914
  • Total likes: 34
  • DansDeals.com Hat Tips 10
    • View Profile
  • Location: Colorado
Re: Credit Card Retention Bonuses
« Reply #3629 on: August 13, 2015, 10:44:11 PM »
Quote from: JTZ link=topic=10531.msg1695873
If you never had to eat crow then you lived one boring life.

Offline keemster26

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2015
  • Posts: 2330
  • Total likes: 38
  • DansDeals.com Hat Tips 5
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #3630 on: August 13, 2015, 10:58:36 PM »
10k UR points for Chase Sapphire  ;D
Although I did have quite a bit of redcard spend on that card.
Preferred? Or non preferred?

Offline TimT

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Dec 2013
  • Posts: 22851
  • Total likes: 7340
  • DansDeals.com Hat Tips 12
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #3631 on: August 13, 2015, 10:59:59 PM »
Preferred? Or non preferred?
The non-preferred doesn't have an AF

Offline keemster26

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2015
  • Posts: 2330
  • Total likes: 38
  • DansDeals.com Hat Tips 5
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #3632 on: August 13, 2015, 11:01:10 PM »
The non-preferred doesn't have an AF
Correct. But I believe that someone reported getting a retention offer on their chase freedom. So I figured maybe he did the same here.

Offline Mountain Man

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Dec 2013
  • Posts: 914
  • Total likes: 34
  • DansDeals.com Hat Tips 10
    • View Profile
  • Location: Colorado
Re: Credit Card Retention Bonuses
« Reply #3633 on: August 13, 2015, 11:11:46 PM »
Preferred
Quote from: JTZ link=topic=10531.msg1695873
If you never had to eat crow then you lived one boring life.

Offline keemster26

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2015
  • Posts: 2330
  • Total likes: 38
  • DansDeals.com Hat Tips 5
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #3634 on: August 13, 2015, 11:21:41 PM »

Offline benjie1305

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2013
  • Posts: 5870
  • Total likes: 17
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Location: NY Area
Re: Credit Card Retention Bonuses
« Reply #3635 on: August 14, 2015, 08:41:28 AM »
Next up for me tomorrow morning.

M&M AF waived and they applied 2x on Gas, Utilities and Groceries for the next 90 days.
Work hard, Play harder!

Offline D93

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jul 2014
  • Posts: 8793
  • Total likes: 21
  • DansDeals.com Hat Tips 14
    • View Profile
  • Location: PHL - TLV
Re: Credit Card Retention Bonuses
« Reply #3636 on: August 14, 2015, 08:43:22 AM »
M&M AF waived and they applied 2x on Gas, Utilities and Groceries for the next 90 days.
Nice! Is there a cap?

Offline benjie1305

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2013
  • Posts: 5870
  • Total likes: 17
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Location: NY Area
Re: Credit Card Retention Bonuses
« Reply #3637 on: August 14, 2015, 08:44:34 AM »
Nice! Is there a cap?

Yes. 8k bonus miles.
Work hard, Play harder!

Offline Hamavin

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Oct 2012
  • Posts: 1628
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #3638 on: August 14, 2015, 09:10:41 AM »
How long after having aa plat can I call in for retention?

Offline CS91

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Feb 2015
  • Posts: 3457
  • Total likes: 45
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: NY
Re: Credit Card Retention Bonuses
« Reply #3639 on: August 14, 2015, 06:41:25 PM »
So I call Amex retention for my SPG card (spent over $20k this year) and the best that they can do for me is $25 statement credit. My wife calls for her card (hit the bonus and stopped using it) and they offer her 7k points...Makes so much sense...