Author Topic: Credit Card Retention Bonuses (Read 1838915 times)

princea143 · « **Reply #4100 on:** October 28, 2015, 09:36:27 PM »

Data Point:

IB - $95 credit 1st try with over $50k worth of MS and normal spend (but mostly MS

)

Citi AA Plat - Standard retention: $95 credit after $95 spend + 1 extra AA per $1 for spending $1k every month for 16 months. 2nd try and $1k+ spend/monthly just for the same promo from last year.

I'd also like to note that during the 1st and 2nd try, it seemed like CS was going by a script. When they ask you if you are looking to cancel your card, and you say no, but..., they then would somehow not have any promotions for you. They also would say that the retention department is only available if you want to cancel your card and "it would likely be canceled immediately. haha But on my HUCA, when the same thing happened, I said, "I'm thinking about canceling or how do I cancel and how does it work, that's when miraculously, retention promos came out. The 2nd CS was somewhat hinting that you have to ask this question for me to access retention bonuses.

PETERP · « **Reply #4101 on:** October 29, 2015, 05:16:55 AM »

Quote from: princea143 on October 28, 2015, 09:36:27 PM

Data Point:

IB - $95 credit 1st try with over $50k worth of MS and normal spend (but mostly MS )

Citi AA Plat - Standard retention: $95 credit after $95 spend + 1 extra AA per $1 for spending $1k every month for 16 months. 2nd try and $1k+ spend/monthly just for the same promo from last year.

I'd also like to note that during the 1st and 2nd try, it seemed like CS was going by a script. When they ask you if you are looking to cancel your card, and you say no, but..., they then would somehow not have any promotions for you. They also would say that the retention department is only available if you want to cancel your card and "it would likely be canceled immediately. haha But on my HUCA, when the same thing happened, I said, "I'm thinking about canceling or how do I cancel and how does it work, that's when miraculously, retention promos came out. The 2nd CS was somewhat hinting that you have to ask this question for me to access retention bonuses.

Retention means just that . They are offering you a bonus because you are considering closing card , not because you are handsome .
IIRC Almost all CC issuers want you to use the words " I am considering closing " and some will repeat
and ask you to agree on the recorded line that you accept the terms and will not be closing
the card .

eli1571 · « **Reply #4102 on:** October 29, 2015, 05:56:57 AM »

I had a couple of times with a Chase rep that said that he ll close the card for me no need to transfer.

PETERP · « **Reply #4103 on:** October 29, 2015, 06:06:54 AM »

Quote from: eli1571 on October 29, 2015, 05:56:57 AM

I had a couple of times with a Chase rep that said that he ll close the card for me no need to transfer.

You have to say you are " considering " closing . Not intent on ! Then ask for retention dept
if they don't automatically transfer you .

eli1571 · « **Reply #4104 on:** October 29, 2015, 10:40:15 AM »

Quote from: PETERP on October 29, 2015, 06:06:54 AM

You have to say you are " considering " closing . Not intent on ! Then ask for retention dept
if they don't automatically transfer you .

Tried that as well, didn't help rep said no one to transfer to he will take care of it , if I want to.cancel he will do it if not I have to pay AF.

Jm1248 · « **Reply #4105 on:** October 29, 2015, 11:21:55 AM »

Quote from: eli1571 on October 29, 2015, 10:40:15 AM

Tried that as well, didn't help rep said no one to transfer to he will take care of it , if I want to.cancel he will do it if not I have to pay AF.

I usually say I want to cancel and then they are required to ask why. So I say af... can I get some kind of retention to offset the fee. If they say no, hang up

pixi · « **Reply #4106 on:** October 29, 2015, 12:14:39 PM »

Got 25k retention bonus on my PRG.

zlt123 · « **Reply #4107 on:** October 29, 2015, 12:21:42 PM »

One CS told me I cant offer you anything until you say I want to cancel

pixi · « **Reply #4108 on:** October 29, 2015, 12:25:13 PM »

Quote from: zlt123 on October 29, 2015, 12:21:42 PM

One CS told me I cant offer you anything until you say I want to cancel

Everybody says something different

Jm1248 · « **Reply #4109 on:** October 29, 2015, 12:47:23 PM »

Quote from: zlt123 on October 29, 2015, 12:21:42 PM

One CS told me I cant offer you anything until you say I want to cancel

So say you want to cancel

tzifanya54 · « **Reply #4110 on:** October 29, 2015, 01:22:06 PM »

Quote from: pixi on October 29, 2015, 12:14:39 PM

Got 25k retention bonus on my PRG.

How much spend?

tzifanya54 · « **Reply #4111 on:** October 29, 2015, 01:22:44 PM »

Quote from: Jm1248 on October 29, 2015, 12:47:23 PM

So say you want to cancel

+1
It's no big deal say you want to, but just don't actually cancel.

lunatic · « **Reply #4112 on:** October 29, 2015, 10:58:14 PM »

Just closed my Barclay's arrival, after many calls, they absolutely would not waive the fee

Feivish · « **Reply #4113 on:** October 29, 2015, 11:48:57 PM »

Quote from: lunatic on October 29, 2015, 10:58:14 PM

Just closed my Barclay's arrival, after many calls, they absolutely would not waive the fee

Twitter has worked for me many times.

tzifanya54 · « **Reply #4114 on:** October 30, 2015, 12:48:11 AM »

Quote from: Feivish on October 29, 2015, 11:48:57 PM

Twitter has worked for me many times.

Rumor has it they are getting tougher as of late.

Feivish · « **Reply #4115 on:** October 30, 2015, 08:18:10 AM »

Quote from: tzifanya54 on October 30, 2015, 12:48:11 AM

Rumor has it they are getting tougher as of late.

Going to be trying in the next few days. Will find out.

DaveInLA · « **Reply #4116 on:** October 30, 2015, 10:25:18 PM »

Just closed my dad's Ink Plus. 4th or 5th call. CSR checked for offers, none available, canceled without drama. Points transferred to my mom's account.

When I called to close my account, I got retention offer $95 on first try. I have less spend than my dad's card, and all of my spend is 5x, very little of his is 5x. Not sure why I got offer and he didn't.

D93 · « **Reply #4117 on:** October 31, 2015, 02:32:55 PM »

Barclay Aviator: $89 AF waived.

TimT · « **Reply #4118 on:** October 31, 2015, 07:25:38 PM »

Quote from: DaveInLA on October 30, 2015, 10:25:18 PM

Just closed my dad's Ink Plus. 4th or 5th call. CSR checked for offers, none available, canceled without drama. Points transferred to my mom's account.

When I called to close my account, I got retention offer $95 on first try. I have less spend than my dad's card, and all of my spend is 5x, very little of his is 5x. Not sure why I got offer and he didn't.

It seems there's no rhyme or reason why one gets & the next one doesn't.

tzifanya54 · « **Reply #4119 on:** October 31, 2015, 10:52:36 PM »

Quote from: TimT on October 31, 2015, 07:25:38 PM

It seems there's no rhyme or reason why one gets & the next one doesn't.

There has got to be some sort of algorithm they use. It makes no sense for it to be random.

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Author Topic: Credit Card Retention Bonuses (Read 1838915 times)