Topic Wiki

I'm trying to summarize success stories mentioned in this thread.
From @TC610
It never hurts to ask - retention is a big YMMV.  If you don't like the offer given to you when you call for retention, ask for a better one.  Scan through the thread (use the search bar - reading through 130+ pages of posts can be time consuming) to see what others have been offered. Please post what you've got if its better then whats in the WIKI

Citi:
AA
Retention: $95 Statement credit after 5 transactions (no minimum...) in the next 3 months
09/17/2014 $95 refunded no need to make any transactions + 1000 Bonus Points per month for 16 months if made purchases of $1000+
05/12/16 AA Executive: $50 credit every month spend $1500 or 15K Miles for $5K in 5 Months
08/14/17 AA Exec $250 credit for spending $3,000/m * 3m OR 15K Miles for $5K in 3m.

Chase: - Call 800-945-2006.
  • IB/IP
     Retention: 10k UR after 5k spend
  •  IC
     Retention: $50 SC
  • UA (Club)
     Retention: $150 account credit
     Retention: 10k Miles for spending $2000 in 3 months.
  • UA (Presidential)
     Retention: $100 account credit
  • BA
     Retention: 9k Avios for spending $1500 in 3 months
  • Freedom (5x catagories)
     Retention: 2,500 UR

Barclay's:
M&M
Retention: Waived by SMing

Arrival
Retention: 5K miles, for keeping the card open randomly.
AF waived, HUCA

US air:
AF waived

American Express

Seems to be clearly spend related while also no rhyme or reason to who gets offers

 • Business gold:5k-15k/$100 statement credit no spend required.
 • Delta Gold Skymiles - 12.5k Delta miles for paying the annual fee (no extra spending required) or $100 Credit on the account
 • SPG personal: 7k for 1k spend in 3 months.
 • SPG business: 10k no spend.
 • Personal Platinum - 20,000 MR for $3,000 spend in 3 months. (Actually gave me 5,000MR immediately, then 15,000 when I spend the $3k)/up to 50k/$150 SC for 1k spend.
 • Personal Platinum (another data point [zow]) - 30,000 MR for $4,000 spend in 3 months.
 • Business Platinum: 10k no spend/20k for 10k spend/30k no spend +50k for 40k spend

Retention contact numbers:
Citi: 800-444-2568
Chase: 800-945-2006
Amex: 800-452-3945
Barclays: 18664084064 (credit dept)
US Bank:

Click on link to get backdoor numbers for most banks:
http://ficoforums.myfico.com/t5/Credit-Cards/Backdoor-Numbers/td-p/408066
« Last edited by zow on May 19, 2019, 06:47:52 PM »

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Author Topic: Credit Card Retention Bonuses  (Read 1852112 times)

Offline avadah

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Re: Credit Card Retention Bonuses
« Reply #4180 on: November 11, 2015, 03:38:49 PM »
Quote from: keemster26 on November 11, 2015, 03:37:01 PM
How much did you spend on the card this year? What did you tell them? They're not offering anything
Between 1-3k/month. I told them I just paid a bunch of AF's for Chase cards and it's adding up.
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Offline meme

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Re: Credit Card Retention Bonuses
« Reply #4181 on: November 11, 2015, 03:42:54 PM »
Tried getting AF waived on Chase United, no luck :-[
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Offline Marco Polo

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Re: Credit Card Retention Bonuses
« Reply #4182 on: November 11, 2015, 03:43:26 PM »
Quote from: meme on November 11, 2015, 03:42:54 PM
Tried getting AF waived on Chase United, no luck :-[
HUCA? Do you need the card open?
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Quaerite et Invenietis.

Offline avadah

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Re: Credit Card Retention Bonuses
« Reply #4183 on: November 11, 2015, 04:10:32 PM »
Is there a direct number to Chase retention?
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Offline LoLo

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Re: Credit Card Retention Bonuses
« Reply #4184 on: November 11, 2015, 04:21:22 PM »
Quote from: avadah on November 11, 2015, 04:10:32 PM
Is there a direct number to Chase retention?
There's one in the wiki
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Offline avadah

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Re: Credit Card Retention Bonuses
« Reply #4185 on: November 11, 2015, 04:24:37 PM »
My bad. I only saw on the top of the wiki where it says to call CS and ask to be transferred.
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Offline avadah

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Re: Credit Card Retention Bonuses
« Reply #4186 on: November 11, 2015, 04:26:07 PM »
Fixed.
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Offline LoLo

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Re: Credit Card Retention Bonuses
« Reply #4187 on: November 11, 2015, 04:33:24 PM »
WOW, after reading all reports here i just called in to close my wife's arrival+ card not expecting any retention, but.. they waived the AF for me to keep it open!
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Offline lunatic

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Re: Credit Card Retention Bonuses
« Reply #4188 on: November 11, 2015, 04:36:36 PM »
Quote from: LoLo on November 11, 2015, 04:33:24 PM
WOW, after reading all reports here i just called in to close my wife's arrival+ card not expecting any retention, but.. they waived the AF for me to keep it open!
I tried so many times. Gave up right before the 60 day deadline
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Offline TimT

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Re: Credit Card Retention Bonuses
« Reply #4189 on: November 11, 2015, 04:50:33 PM »
Quote from: LoLo on November 11, 2015, 04:33:24 PM
WOW, after reading all reports here i just called in to close my wife's arrival+ card not expecting any retention, but.. they waived the AF for me to keep it open!
Nice. Do you use it heavily ?
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Offline shael

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Re: Credit Card Retention Bonuses
« Reply #4190 on: November 11, 2015, 09:02:23 PM »
The inconsistencies are staggering.
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Offline PillanSmye

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Re: Credit Card Retention Bonuses
« Reply #4191 on: November 11, 2015, 10:57:29 PM »
Quote from: LoLo on November 11, 2015, 04:33:24 PM
WOW, after reading all reports here i just called in to close my wife's arrival+ card not expecting any retention, but.. they waived the AF for me to keep it open!


Good for you!  That's a very rare achievement with that card.  I wonder if they are going to loosen up on the retention offers for the Arrival+ with their devaluation, as well as the attrition of their AA product line?
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Offline LoLo

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Re: Credit Card Retention Bonuses
« Reply #4192 on: November 11, 2015, 11:01:39 PM »
Quote from: TimT on November 11, 2015, 04:50:33 PM
Nice. Do you use it heavily ?
Not really, maybe 5-10k during the year.

ETA: Forgot to write that i was denied retention twice already a few weeks ago.
« Last Edit: November 11, 2015, 11:08:13 PM by LoLo »
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Offline 3yummyboys

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Re: Credit Card Retention Bonuses
« Reply #4193 on: November 11, 2015, 11:16:36 PM »
Amex rep told me that regular reps can't offer points for retention unless there is an offer on your account. You would have to speak to a retention specialist. Sounded made up to me.
DROPR?
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Offline Jm1248

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Re: Credit Card Retention Bonuses
« Reply #4194 on: November 11, 2015, 11:33:19 PM »
Quote from: 3yummyboys on November 11, 2015, 11:16:36 PM
Amex rep told me that regular reps can't offer points for retention unless there is an offer on your account. You would have to speak to a retention specialist. Sounded made up to me.
DROPR?
Completely
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Offline shael

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Re: Credit Card Retention Bonuses
« Reply #4195 on: November 13, 2015, 01:22:28 PM »
I too would love some info on the 6k Sapphire offer. I just called up and they said "we have no offers on anything; we cannot offer you a statement credit, we cannot offer you UR points."
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Offline TimT

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Re: Credit Card Retention Bonuses
« Reply #4196 on: November 13, 2015, 01:23:39 PM »
Quote from: shael on November 13, 2015, 01:22:28 PM
I too would love some info on the 6k Sapphire offer. I just called up and they said "we have no offers on anything; we cannot offer you a statement credit, we cannot offer you UR points."
Thats what most people are told.
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Offline ariIs

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Re: Credit Card Retention Bonuses
« Reply #4197 on: November 13, 2015, 02:14:39 PM »
Have Chase IP, called today - 'no offers on the account'.
Anyone succeed on HUCA after that?
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Offline shael

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Re: Credit Card Retention Bonuses
« Reply #4198 on: November 13, 2015, 02:35:44 PM »
Quote from: TimT on November 13, 2015, 01:23:39 PM
Thats what most people are told.

Just frustrating that they don't seem to consider the business case. I put a tremendous amount of spend on that card. I'm asking for $95 or UR points. Pretty silly of them. What's the LTV, customer acquisition and retention costs?
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Offline mbch

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Re: Credit Card Retention Bonuses
« Reply #4199 on: November 13, 2015, 02:54:39 PM »
Just got the AF waived on AA aviator (red) plus 5k for $1000 spend in 90 days
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