Topic Wiki

I'm trying to summarize success stories mentioned in this thread.
From @TC610
It never hurts to ask - retention is a big YMMV.  If you don't like the offer given to you when you call for retention, ask for a better one.  Scan through the thread (use the search bar - reading through 130+ pages of posts can be time consuming) to see what others have been offered. Please post what you've got if its better then whats in the WIKI

Citi:
AA
Retention: $95 Statement credit after 5 transactions (no minimum...) in the next 3 months
09/17/2014 $95 refunded no need to make any transactions + 1000 Bonus Points per month for 16 months if made purchases of $1000+
05/12/16 AA Executive: $50 credit every month spend $1500 or 15K Miles for $5K in 5 Months
08/14/17 AA Exec $250 credit for spending $3,000/m * 3m OR 15K Miles for $5K in 3m.

Chase: - Call 800-945-2006.
  • IB/IP
     Retention: 10k UR after 5k spend
  •  IC
     Retention: $50 SC
  • UA (Club)
     Retention: $150 account credit
     Retention: 10k Miles for spending $2000 in 3 months.
  • UA (Presidential)
     Retention: $100 account credit
  • BA
     Retention: 9k Avios for spending $1500 in 3 months
  • Freedom (5x catagories)
     Retention: 2,500 UR

Barclay's:
M&M
Retention: Waived by SMing

Arrival
Retention: 5K miles, for keeping the card open randomly.
AF waived, HUCA

US air:
AF waived

American Express

Seems to be clearly spend related while also no rhyme or reason to who gets offers

 • Business gold:5k-15k/$100 statement credit no spend required.
 • Delta Gold Skymiles - 12.5k Delta miles for paying the annual fee (no extra spending required) or $100 Credit on the account
 • SPG personal: 7k for 1k spend in 3 months.
 • SPG business: 10k no spend.
 • Personal Platinum - 20,000 MR for $3,000 spend in 3 months. (Actually gave me 5,000MR immediately, then 15,000 when I spend the $3k)/up to 50k/$150 SC for 1k spend.
 • Personal Platinum (another data point [zow]) - 30,000 MR for $4,000 spend in 3 months.
 • Business Platinum: 10k no spend/20k for 10k spend/30k no spend +50k for 40k spend

Retention contact numbers:
Citi: 800-444-2568
Chase: 800-945-2006
Amex: 800-452-3945
Barclays: 18664084064 (credit dept)
US Bank:

Click on link to get backdoor numbers for most banks:
http://ficoforums.myfico.com/t5/Credit-Cards/Backdoor-Numbers/td-p/408066
« Last edited by zow on May 19, 2019, 06:47:52 PM »

Author Topic: Credit Card Retention Bonuses  (Read 1243182 times)

Offline confu

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Re: Credit Card Retention Bonuses
« Reply #6240 on: May 25, 2018, 02:39:01 AM »
Very interesting.
Can you find out the process. AKA will it be processed like a product change, or like a new card?
according to the  most recent rep. it's a new card proceessed through phone app dep. different acct number and cl

Offline myi

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Re: Credit Card Retention Bonuses
« Reply #6241 on: May 25, 2018, 03:08:28 AM »
i hope you recorded that phone call because it’s total garbage
   If you pay attention whenever you call the credit card/bank it greets you with; Your Call Is Being Recorded to Ensure Quality Customer Service...
Anytime they start telling me different from what the first rep said, I tell them to go look back in their call history as all the calls are being recorded, most times they end up giving me what I wanted as there's not much to say when one rep said they're going to do X for me.
   Doesn't hurt to use this tactic on the phone calls going down south with no hope.
Don't try to be someone else , be who you are because everyone else is taken.

Offline Hjay

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Re: Credit Card Retention Bonuses
« Reply #6242 on: May 25, 2018, 08:48:43 AM »
Just called for SPG biz. No offers on my acct, opened last year March. Rep said even though it’s past the 30 days to receive full refund because I have 2 other biz cards with Amex ( I actually have 4) she can offer me a prorated refund of $79.17. She proactively offered this info & was ready to do it.

Offline Rivky

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Re: Credit Card Retention Bonuses
« Reply #6243 on: May 25, 2018, 10:45:28 AM »
I called the AMEX number from the WIKI for my SPG card 2x and got no offers. They just went thru the benefits of the card and why I should keep it. Should I keep calling?  What should I be saying to get an offer? Thanks!

Offline davidrotts63

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Re: Credit Card Retention Bonuses
« Reply #6244 on: May 25, 2018, 10:47:43 AM »
I called the AMEX number from the WIKI for my SPG card 2x and got no offers. They just went thru the benefits of the card and why I should keep it. Should I keep calling?  What should I be saying to get an offer? Thanks!
Reply with all the details of the devaluation. :)
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline Jack out of the box

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Re: Credit Card Retention Bonuses
« Reply #6245 on: May 26, 2018, 05:23:41 PM »
Reply with all the details of the devaluation. :)
I had one agent try to sell me the idea of 2 points per $ starting soon.  ::)

Offline zagguru

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Re: Credit Card Retention Bonuses
« Reply #6246 on: May 26, 2018, 10:42:25 PM »
Waited 13 months and got 20k for 3k spend on PRG

Offline shapsam

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Re: Credit Card Retention Bonuses
« Reply #6247 on: May 26, 2018, 11:08:15 PM »
I had one agent try to sell me the idea of 2 points per $ starting soon.  ::)
Yep, they're also marketing 2x per dollar just like 3x or 5x categories from other cards, pretty misleading.

Offline moe8555

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Re: Credit Card Retention Bonuses
« Reply #6248 on: May 27, 2018, 03:08:05 AM »
Called about Barclay AA Red with 10K annual miles grandfathered.  Member since 2012.
No offers, no possibility of waiving annual fee.  Explicitly mentioned moment before cancellation that I may reconsider if they happen to have any bonuses or waive fee, denied. Closed card.  Despite the 10K yearly bonus, no desire to accrue more AA miles after I burn what I have.

Offline Jack out of the box

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Re: Credit Card Retention Bonuses
« Reply #6249 on: May 27, 2018, 05:06:30 AM »
Called about Barclay AA Red with 10K annual miles grandfathered.  Member since 2012.
No offers, no possibility of waiving annual fee.  Explicitly mentioned moment before cancellation that I may reconsider if they happen to have any bonuses or waive fee, denied. Closed card.  Despite the 10K yearly bonus, no desire to accrue more AA miles after I burn what I have.
I have long ago stopped working to accumulate AA miles. It's quite rare that I find a situation of practical usability for them considering the near nonexistence of non-BA flight availability connecting North America to TLV.

Offline smart man

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Re: Credit Card Retention Bonuses
« Reply #6250 on: May 27, 2018, 05:43:54 AM »
I have long ago stopped working to accumulate AA miles. It's quite rare that I find a situation of practical usability for them considering the near nonexistence of non-BA flight availability connecting North America to TLV.
What's the issue with BA?

Offline davidrotts63

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Re: Credit Card Retention Bonuses
« Reply #6251 on: May 27, 2018, 05:48:21 AM »
What's the issue with BA?
Presumably YQ
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline smart man

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Re: Credit Card Retention Bonuses
« Reply #6252 on: May 27, 2018, 05:59:40 AM »
Presumably YQ
70k points plus $250ish yq on ba j NYC to Tlv is a pretty decent deal imo.

Offline davidrotts63

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Re: Credit Card Retention Bonuses
« Reply #6253 on: May 27, 2018, 06:10:43 AM »
70k points plus $250ish yq on ba j NYC to Tlv is a pretty decent deal imo.
I fairly certain it's more then double that for the YQ.
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline smart man

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Re: Credit Card Retention Bonuses
« Reply #6254 on: May 27, 2018, 06:25:29 AM »
I fairly certain it's more then double that for the YQ.
You're correct. I meant Tlv-Nyc

Offline davidrotts63

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Re: Credit Card Retention Bonuses
« Reply #6255 on: May 27, 2018, 06:32:43 AM »
You're correct. I meant Tlv-Nyc
That's makes redemption awfully restrictive, if the one use you want only is worthwhile one way that's not a currency to collect.
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline smart man

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Re: Credit Card Retention Bonuses
« Reply #6256 on: May 27, 2018, 10:47:06 AM »
That's makes redemption awfully restrictive, if the one use you want only is worthwhile one way that's not a currency to collect.
Well considering that it's a fairly easy currency to collect, the $600 yq is not the end of the world imho. And it's not like there are many great options NYC-TLV, all options cost a fortune.

Offline yelped

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Re: Credit Card Retention Bonuses
« Reply #6257 on: May 27, 2018, 07:31:30 PM »
Finally got a retention offer on my Amex Biz Plat account. It was 13 "please pay by" dates since the last retention offer. More than 13 months. Was told by a rep to call right after the date, and viola, there was an offer. 5k MR immediately, plus an additional 15k after spending $10k within 90 days.

Offline eli1571

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Re: Credit Card Retention Bonuses
« Reply #6258 on: May 27, 2018, 08:29:32 PM »
Anything recently on AA platinum card ?

Offline LoLo

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Re: Credit Card Retention Bonuses
« Reply #6259 on: May 27, 2018, 11:18:36 PM »
They offered it to you and told you that?
Because it seems they are offering this to people, which would make me assume that they allowing product changes from different co-brands.
They didn't tell me, I confronted her when she offered it to me, and she admitted that this is what will happen.

I think I've seen dp's somewhere, can't recall now.