Topic Wiki

I'm trying to summarize success stories mentioned in this thread.
From @TC610
It never hurts to ask - retention is a big YMMV.  If you don't like the offer given to you when you call for retention, ask for a better one.  Scan through the thread (use the search bar - reading through 130+ pages of posts can be time consuming) to see what others have been offered. Please post what you've got if its better then whats in the WIKI

Citi:
AA
Retention: $95 Statement credit after 5 transactions (no minimum...) in the next 3 months
09/17/2014 $95 refunded no need to make any transactions + 1000 Bonus Points per month for 16 months if made purchases of $1000+
05/12/16 AA Executive: $50 credit every month spend $1500 or 15K Miles for $5K in 5 Months
08/14/17 AA Exec $250 credit for spending $3,000/m * 3m OR 15K Miles for $5K in 3m.

Chase: - Call 800-945-2006.
  IB/IP
     Retention: 10k UR after 5k spend
    IC
     Retention: $50 SC
  UA (Club)
     Retention: $150 account credit
     Retention: 10k Miles for spending $2000 in 3 months.
  UA (Presidential)
     Retention: $100 account credit
  BA
     Retention: 9k Avios for spending $1500 in 3 months
  Freedom (5x catagories)
     Retention: 2,500 UR

Barclay's:
M&M
Retention: Waived by SMing

Arrival
Retention: 5K miles, for keeping the card open randomly.
AF waived, HUCA

US air:
AF waived

American Express

Seems to be clearly spend related while also no rhyme or reason to who gets offers

  Business gold:5k-15k/$100 statement credit no spend required.
  Delta Gold Skymiles - 12.5k Delta miles for paying the annual fee (no extra spending required) or $100 Credit on the account
  SPG personal: 7k for 1k spend in 3 months.
  SPG business: 10k no spend.
  Personal Platinum - 20,000 MR for $3,000 spend in 3 months. (Actually gave me 5,000MR immediately, then 15,000 when I spend the $3k)/up to 50k/$150 SC for 1k spend.
  Personal Platinum (another data point [zow]) - 30,000 MR for $4,000 spend in 3 months.
  Business Platinum: 10k no spend/20k for 10k spend/30k no spend +50k for 40k spend

Retention contact numbers:
Citi: 800-444-2568
Chase: 800-945-2006
Amex: 800-452-3945
Barclays: 18664084064 (credit dept)
US Bank:

Click on link to get backdoor numbers for most banks:
http://ficoforums.myfico.com/t5/Credit-Cards/Backdoor-Numbers/td-p/408066
« Last edited by zow on May 19, 2019, 06:47:52 PM »

Author Topic: Credit Card Retention Bonuses  (Read 1931748 times)

Offline ShimshonK

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Nov 2018
  • Posts: 551
  • Total likes: 149
  • DansDeals.com Hat Tips 4
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #7200 on: December 16, 2020, 03:39:36 AM »
Got 5k MR for the everyday - free version.
Same here. Got 5k MR for Amex Everyday card via chat. Nothing for the Delta Blue.

FYI, the chat team can't help with business cards, you need to call for that.

Offline stooges44

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jan 2017
  • Posts: 6626
  • Total likes: 2890
  • DansDeals.com Hat Tips 270
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #7201 on: December 16, 2020, 12:09:13 PM »
Nothing for me on the amex  personal bonvuy
Been checking for months my last offer was way more then 13 months.

I asked rep if she can check other cards.

Got 5k MR for the everyday - free version.
Got $25 off $500 spend on the blue cash - free version

How do you start the convo? You click on chat, you get the bot that asks you what it's about and then what?
If it's not free shipping it's not worth it.

Offline yelped

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Mar 2015
  • Posts: 11851
  • Total likes: 4395
  • DansDeals.com Hat Tips 43
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #7202 on: December 16, 2020, 12:26:08 PM »
FYI, the chat team can't help with business cards, you need to call for that.
Not true. See my post earlier. The same chat team likely can't, which is the same as with phone calls.
Biz Plat: Was offered $150 statement credit no spend or 5,000 MR plus 15,000 MR after $10k spend within 3 months. Took the MR.

BBP: Was offered $100 and $200 after spending $4k within 3 months, $50 no spend, or 5k MR now and 5K MR after spending $3k within 3 months. Took the first option.

This was via chat. First time trying it. Definitely convenient.
When you start the chat, what do you tell the bot so it directs you to the retention team?
Retention.

Offline Davidthebest

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Dec 2014
  • Posts: 10365
  • Total likes: 637
  • DansDeals.com Hat Tips 2152
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #7203 on: December 16, 2020, 12:32:50 PM »
How do you start the convo? You click on chat, you get the bot that asks you what it's about and then what?
Retention

Offline stooges44

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jan 2017
  • Posts: 6626
  • Total likes: 2890
  • DansDeals.com Hat Tips 270
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #7204 on: December 16, 2020, 12:41:08 PM »
Retention

And then you just say I'm looking for offers on any of my cards?
If it's not free shipping it's not worth it.

Offline Davidthebest

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Dec 2014
  • Posts: 10365
  • Total likes: 637
  • DansDeals.com Hat Tips 2152
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #7205 on: December 16, 2020, 01:00:03 PM »
And then you just say I'm looking for offers on any of my cards?
Tell them which card you wana check on . And then ask them to check on another card. And so on

Offline stooges44

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jan 2017
  • Posts: 6626
  • Total likes: 2890
  • DansDeals.com Hat Tips 270
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #7206 on: December 16, 2020, 01:01:47 PM »
Tell them which card you wana check on . And then ask them to check on another card. And so on

Do you need to say you are thinking of closing the card or simply "I just want to see what offers there are, if any" ?
If it's not free shipping it's not worth it.

Offline Davidthebest

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Dec 2014
  • Posts: 10365
  • Total likes: 637
  • DansDeals.com Hat Tips 2152
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #7207 on: December 16, 2020, 01:17:19 PM »
Do you need to say you are thinking of closing the card or simply "I just want to see what offers there are, if any" ?
If they ask you you can say you were thinking maybe to do some changes to your account.

Offline ari3

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: May 2016
  • Posts: 1399
  • Total likes: 561
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: new jersey
Re: Credit Card Retention Bonuses
« Reply #7208 on: December 16, 2020, 03:40:42 PM »
$150 on CSR, first call, open since 11/2016
Tried chase today for my CSR with annual fee coming up and was told no retention offer. Did you speak to retention dept. or to a regular rep?

Offline nafnaf12

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2012
  • Posts: 4232
  • Total likes: 263
  • DansDeals.com Hat Tips 79
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #7209 on: December 16, 2020, 03:44:27 PM »
I got the Aspire in March
Can I try for retention?
A smooth sea never made a skilled sailor.

Offline ShimshonK

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Nov 2018
  • Posts: 551
  • Total likes: 149
  • DansDeals.com Hat Tips 4
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #7210 on: December 16, 2020, 04:36:09 PM »
Not true. See my post earlier. The same chat team likely can't, which is the same as with phone calls.
Interesting. The rep I was chatting with said I needed to call for my business card, but I guess they just weren't so knowledgeable.

Offline Danlover111

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2016
  • Posts: 1490
  • Total likes: 173
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Jackson
Re: Credit Card Retention Bonuses
« Reply #7211 on: December 16, 2020, 04:40:35 PM »
I got the Aspire in March
Can I try for retention?
I got the card in sep. got 20k points 5 days ago.

Offline grantpatten

  • DansDeals Copper Elite
  • *
  • Join Date: Jul 2020
  • Posts: 1
  • Total likes: 0
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: Charlotte, NC
Re: Credit Card Retention Bonuses
« Reply #7212 on: December 18, 2020, 04:37:04 PM »
No luck with my amex platinum (open 4 years, only about $7-8k / year in spend).  I called.  Then I chatted. Both times they said I didn't have any retention offers associated with my account.  I've been hearing about 50k MR points as a retention bonus.  I was very disappointed to get NOTHING.  I really will cancel the card if it continues.  I can simply get added to my P2's card for $175 for all the same benefits.

Offline moe8555

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2014
  • Posts: 1348
  • Total likes: 186
  • DansDeals.com Hat Tips 12
  • Gender: Male
    • View Profile
  • Location: Israel
  • Programs: AA Plat. Pro, VS Silver, IHG Diamond Ambassador, Hilton Diamond, Marriott Gold, Sixt Diamond
Re: Credit Card Retention Bonuses
« Reply #7213 on: December 25, 2020, 02:26:42 AM »
Schwab Platinum, 50K points no spend required.  First renewal, at least $20K spend.  Used airline credit and Saks, but not Uber.  This account was also eligible for the $200 AmexTravel credit, which they tried to use as ammo against providing a retention offer (in vain).

Offline michaelbog

  • Dansdeals Bronze Elite
  • *
  • Join Date: Mar 2019
  • Posts: 36
  • Total likes: 14
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #7214 on: December 26, 2020, 11:15:14 AM »
Some more data points from my chats today:

  • 30k MR on Gold with $0 Spend
  • 15k MR on Green with $0 Spend

Offline michaelbog

  • Dansdeals Bronze Elite
  • *
  • Join Date: Mar 2019
  • Posts: 36
  • Total likes: 14
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #7215 on: December 26, 2020, 11:47:11 AM »
I finally got the retention team via chat, all she did was review the benefits, no offer  :(

Mine did that also. I simply replied with saying "Yes, I know all these and usually I am able to make great use of them. However this year that hasn't been the case, and I'm really just looking for something to offset this year's annual fees while I wait for things to get back to normal in 2021."

And then I was given my retention offers.

Offline S209

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jun 2016
  • Posts: 7584
  • Total likes: 4037
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
    • Gowns By Shevy
  • Location: Lakewood
  • Programs: Marriott Gold, Star Alliance Gold, Hyatt Explorist, Hertz PC, National EE, Rock Royalty Wild Card, Wyndham Diamond, MLife Gold, Caesars Diamond, Hilton Diamond, Uber VIP, IHG Platinum Elite, ANA Platinum, DDF Lifetime Prez Platinum Elite, AmEx Platinum
Re: Credit Card Retention Bonuses
« Reply #7216 on: December 30, 2020, 11:59:04 PM »
$250 on CSR, no spend.

$100 plus $200 after 4K spend on Amex BG.
Quote from: YitzyS
Quotes in a signature is annoying, as it comes across as an independent post.

Offline Davidthebest

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Dec 2014
  • Posts: 10365
  • Total likes: 637
  • DansDeals.com Hat Tips 2152
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #7217 on: January 03, 2021, 06:59:42 PM »
citi AAdvantage business

Spend $99 get $99 back

Offline Freecountry

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: May 2017
  • Posts: 710
  • Total likes: 74
  • DansDeals.com Hat Tips 21
    • View Profile
  • Location: Lakewood nj
Re: Credit Card Retention Bonuses
« Reply #7218 on: January 03, 2021, 08:58:31 PM »
Amex green card 7,500 MR points, no spend required

Offline israshot

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Nov 2018
  • Posts: 1103
  • Total likes: 228
  • DansDeals.com Hat Tips 14
    • View Profile
  • Location: NYC
Re: Credit Card Retention Bonuses
« Reply #7219 on: January 04, 2021, 09:07:55 AM »
Amex Biz gold: $100 upfront credit + spend $4k receive another $200.