Topic Wiki

I'm trying to summarize success stories mentioned in this thread.
From @TC610
It never hurts to ask - retention is a big YMMV.  If you don't like the offer given to you when you call for retention, ask for a better one.  Scan through the thread (use the search bar - reading through 130+ pages of posts can be time consuming) to see what others have been offered. Please post what you've got if its better then whats in the WIKI

Citi:
AA
Retention: $95 Statement credit after 5 transactions (no minimum...) in the next 3 months
09/17/2014 $95 refunded no need to make any transactions + 1000 Bonus Points per month for 16 months if made purchases of $1000+
05/12/16 AA Executive: $50 credit every month spend $1500 or 15K Miles for $5K in 5 Months
08/14/17 AA Exec $250 credit for spending $3,000/m * 3m OR 15K Miles for $5K in 3m.

Chase: - Call 800-945-2006.
  IB/IP
     Retention: 10k UR after 5k spend
    IC
     Retention: $50 SC
  UA (Club)
     Retention: $150 account credit
     Retention: 10k Miles for spending $2000 in 3 months.
  UA (Presidential)
     Retention: $100 account credit
  BA
     Retention: 9k Avios for spending $1500 in 3 months
  Freedom (5x catagories)
     Retention: 2,500 UR

Barclay's:
M&M
Retention: Waived by SMing

Arrival
Retention: 5K miles, for keeping the card open randomly.
AF waived, HUCA

US air:
AF waived

American Express

Seems to be clearly spend related while also no rhyme or reason to who gets offers

  Business gold:5k-15k/$100 statement credit no spend required.
  Delta Gold Skymiles - 12.5k Delta miles for paying the annual fee (no extra spending required) or $100 Credit on the account
  SPG personal: 7k for 1k spend in 3 months.
  SPG business: 10k no spend.
  Personal Platinum - 20,000 MR for $3,000 spend in 3 months. (Actually gave me 5,000MR immediately, then 15,000 when I spend the $3k)/up to 50k/$150 SC for 1k spend.
  Personal Platinum (another data point [zow]) - 30,000 MR for $4,000 spend in 3 months.
  Business Platinum: 10k no spend/20k for 10k spend/30k no spend +50k for 40k spend

Retention contact numbers:
Citi: 800-444-2568
Chase: 800-945-2006
Amex: 800-452-3945
Barclays: 18664084064 (credit dept)
US Bank:

Click on link to get backdoor numbers for most banks:
http://ficoforums.myfico.com/t5/Credit-Cards/Backdoor-Numbers/td-p/408066
« Last edited by zow on May 19, 2019, 06:47:52 PM »

Author Topic: Credit Card Retention Bonuses  (Read 1199157 times)

Offline AsherO

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Re: Credit Card Retention Bonuses
« Reply #80 on: December 23, 2010, 07:38:09 PM »
Always worth trying a few more times, but it is based on spending.

I figured as much, that's why I asked:

How much do you spend annually on this card?

Please answer my question (unless it's a secret).

Offline HSS

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Re: Credit Card Retention Bonuses
« Reply #81 on: December 24, 2010, 12:24:06 AM »
5K SPG retention bonus points posted along with the points from the current statement.
Gotta love AMEX!

Dan-
When you called AMEX CS did you say "cancel a card" and speak with the cancellation department? or did you speak to the regular customer service?
I have tried both so far with no luck.  The cancellation department said that sometimes when you submit the cancellation request then it is sent to a different department that offers retention bonuses, but there is no guarantee, and sometimes it will just get canceled immediately.

What do you recommend?

Offline Q274

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Re: Credit Card Retention Bonuses
« Reply #82 on: December 24, 2010, 06:38:58 AM »
I recently called to close two aa citi cards first one they said ok we will waive the fee (bec I am such a loyal spender-i spent 750 in 1 month:-)) the second the lady gave me 3000 miles, I said thanx but I will call back tom to cancel she said that's fine as long as our phone call ends and you still have open card u get the miles, so I did that and got 3000 miles for closing my card, gotta love the system :-)

Offline bhphotoman

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Re: Credit Card Retention Bonuses
« Reply #83 on: December 24, 2010, 10:22:28 AM »
i spend a lot more then enof on the card to make them want to keep i use my card for my business so i can easily spend 10k a month and i pay it back right away it took a while for amex to give me what they did i had to call back 3 times and speak to multi supervisors 

Offline Dan

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Re: Credit Card Retention Bonuses
« Reply #84 on: December 25, 2010, 07:21:56 AM »
I said thanx but I will call back tom to cancel she said that's fine as long as our phone call ends and you still have open card u get the miles, so I did that and got 3000 miles for closing my card, gotta love the system :-)
Sounds like the guy who told a Chase branch near me that he was opening and closing accounts every year just for miles and now that branch checks to see if you are a churner before opening an account for you. 
 ::)
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline AsherO

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Re: Credit Card Retention Bonuses
« Reply #85 on: December 25, 2010, 06:54:38 PM »
Sounds like the guy who told a Chase branch near me that he was opening and closing accounts every year just for miles and now that branch checks to see if you are a churner before opening an account for you. 
 ::)


+1000

Offline Q274

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Re: Credit Card Retention Bonuses
« Reply #86 on: December 25, 2010, 06:59:05 PM »
Never had that issue I've never been turned down for a credit card and I churn somewhat often

Offline deals

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Re: Credit Card Retention Bonuses
« Reply #87 on: December 25, 2010, 07:44:16 PM »
Never had that issue I've never been turned down for a credit card and I churn somewhat often

Sjok lachocme stika

Offline Dan

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Re: Credit Card Retention Bonuses
« Reply #88 on: December 25, 2010, 07:45:49 PM »
Never had that issue I've never been turned down for a credit card and I churn somewhat often
It's not about you having that issue.  It's about you and your careless remarks killing the deal for everyone else.  You know supervisors do listen in on calls very often.
Don't make me regret making posts like this one...
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline bhphotoman

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Re: Credit Card Retention Bonuses
« Reply #89 on: December 26, 2010, 03:50:12 PM »
i dont churn i just did feel it was worth 65 a yr is all

Offline Q274

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Re: Credit Card Retention Bonuses
« Reply #90 on: December 28, 2010, 12:28:40 AM »
Sounds like the guy who told a Chase branch near me that he was opening and closing accounts every year just for miles and now that branch checks to see if you are a churner before opening an account for you. 
 ::)


Just to clarify, I never cancel my credit card without a legit excuse (need more miles isn't legit in my books) so I don't see how it can cause an issue but you obviously know better

Offline Dan

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Re: Credit Card Retention Bonuses
« Reply #91 on: December 28, 2010, 06:16:11 AM »
Just to clarify, I never cancel my credit card without a legit excuse (need more miles isn't legit in my books) so I don't see how it can cause an issue but you obviously know better
Why would you tell a rep that you'll take the miles and call back tomorrow to cancel?  Was it not good enough for you take the miles and not say a word?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Q274

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Re: Credit Card Retention Bonuses
« Reply #92 on: December 28, 2010, 06:28:05 AM »
I thought perhaps it would be stealing if I did that wanted to make sure it wasn't. Now I know and I don't say anything (happened to me again last night)

Offline elikay

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Re: Credit Card Retention Bonuses
« Reply #93 on: December 28, 2010, 09:56:44 AM »
At worst you should have asked or said I will think about it but I might still close it.

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Re: Credit Card Retention Bonuses
« Reply #94 on: December 30, 2010, 09:19:51 PM »
Just called AMEX about my SPG  card and they were only willing to give me 200 starpoints to keep it open. (granted, i only spent about 10,000 on it this year, but should i try tomorrow and see if i can get more? or am i being unrealistic?)
Also i called my chase united card and they are giving me 1000 miles to keep it open :) I'm pretty happy about that
and i  called my citi aadvantage and they said they would give me a statement credit of 25 dollars which im happy about since i still have like six months until i get charged a fee anyhow and can cancel before then... (didnt tell them that though)

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Re: Credit Card Retention Bonuses
« Reply #95 on: January 01, 2011, 03:35:27 PM »
Just called AMEX about my SPG  card and they were only willing to give me 200 starpoints to keep it open. (granted, i only spent about 10,000 on it this year, but should i try tomorrow and see if i can get more? or am i being unrealistic?)
Also i called my chase united card and they are giving me 1000 miles to keep it open :) I'm pretty happy about that
and i  called my citi aadvantage and they said they would give me a statement credit of 25 dollars which im happy about since i still have like six months until i get charged a fee anyhow and can cancel before then... (didnt tell them that though)
In regards to your Starwood amex I had the same issue when I tried to cancel they only offered me 200 pts. I called back a couple of times till a Rep. gave me 3000 pts.   

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Re: Credit Card Retention Bonuses
« Reply #96 on: January 01, 2011, 06:27:02 PM »
I called to cancel AMEX PLAT last year they gave me 32,500 MR points!!!

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Re: Credit Card Retention Bonuses
« Reply #97 on: January 01, 2011, 06:35:39 PM »
thats pretty awesome

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Re: Credit Card Retention Bonuses
« Reply #98 on: January 01, 2011, 07:00:35 PM »
how much did u spend on the card before u called to cancel?
In order to understand recursion, you first need to understand recursion.

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Re: Credit Card Retention Bonuses
« Reply #99 on: January 01, 2011, 07:05:30 PM »
how much did u spend on the card before u called to cancel?

+1