Topic Wiki

I'm trying to summarize success stories mentioned in this thread.
From @TC610
It never hurts to ask - retention is a big YMMV.  If you don't like the offer given to you when you call for retention, ask for a better one.  Scan through the thread (use the search bar - reading through 130+ pages of posts can be time consuming) to see what others have been offered. Please post what you've got if its better then whats in the WIKI

Citi:
AA
Retention: $95 Statement credit after 5 transactions (no minimum...) in the next 3 months
09/17/2014 $95 refunded no need to make any transactions + 1000 Bonus Points per month for 16 months if made purchases of $1000+
05/12/16 AA Executive: $50 credit every month spend $1500 or 15K Miles for $5K in 5 Months
08/14/17 AA Exec $250 credit for spending $3,000/m * 3m OR 15K Miles for $5K in 3m.

Chase: - Call 800-945-2006.
  • IB/IP
     Retention: 10k UR after 5k spend
  •  IC
     Retention: $50 SC
  • UA (Club)
     Retention: $150 account credit
     Retention: 10k Miles for spending $2000 in 3 months.
  • UA (Presidential)
     Retention: $100 account credit
  • BA
     Retention: 9k Avios for spending $1500 in 3 months
  • Freedom (5x catagories)
     Retention: 2,500 UR

Barclay's:
M&M
Retention: Waived by SMing

Arrival
Retention: 5K miles, for keeping the card open randomly.
AF waived, HUCA

US air:
AF waived

American Express

Seems to be clearly spend related while also no rhyme or reason to who gets offers

 • Business gold:5k-15k/$100 statement credit no spend required.
 • Delta Gold Skymiles - 12.5k Delta miles for paying the annual fee (no extra spending required) or $100 Credit on the account
 • SPG personal: 7k for 1k spend in 3 months.
 • SPG business: 10k no spend.
 • Personal Platinum - 20,000 MR for $3,000 spend in 3 months. (Actually gave me 5,000MR immediately, then 15,000 when I spend the $3k)/up to 50k/$150 SC for 1k spend.
 • Personal Platinum (another data point [zow]) - 30,000 MR for $4,000 spend in 3 months.
 • Business Platinum: 10k no spend/20k for 10k spend/30k no spend +50k for 40k spend

Retention contact numbers:
Citi: 800-444-2568
Chase: 800-945-2006
Amex: 800-452-3945
Barclays: 18664084064 (credit dept)
US Bank:

Click on link to get backdoor numbers for most banks:
http://ficoforums.myfico.com/t5/Credit-Cards/Backdoor-Numbers/td-p/408066
« Last edited by zow on May 19, 2019, 06:47:52 PM »

Author Topic: Credit Card Retention Bonuses  (Read 1821137 times)

Offline E-MAN

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Re: Credit Card Retention Bonuses
« Reply #4480 on: January 19, 2016, 10:29:41 AM »
AF due on both.

With both calls, they asked me to confirm that I am going to keep the cards open. Hopefully there won't be any issues with downgrading/closing them..
So they wouldn't waive the fee, just offered MR?

Online TimT

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Re: Credit Card Retention Bonuses
« Reply #4481 on: January 19, 2016, 10:31:11 AM »
I was offered Jack Squat on Amex PRG. Called to say I didn't want to pay the AF. Only about $10K annual spend, so I guess they didn't care much.
Maybe HUCA & try a little nicer. :)

Online TimT

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Re: Credit Card Retention Bonuses
« Reply #4482 on: January 19, 2016, 10:32:07 AM »
So they wouldn't waive the fee, just offered MR?
They'll do that occasionally

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Re: Credit Card Retention Bonuses
« Reply #4483 on: January 19, 2016, 10:51:23 AM »
No offer on ba. Closed account and moved cl

Offline shauly

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Re: Credit Card Retention Bonuses
« Reply #4484 on: January 19, 2016, 11:17:40 AM »
So they wouldn't waive the fee, just offered MR?

I was told both times that Amex policy is not to waive the fee on this card. I'd rather the points and then cancel/downgrade anyway so it's not worth a huca to get it waived to me.

Offline E-MAN

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Re: Credit Card Retention Bonuses
« Reply #4485 on: January 19, 2016, 11:30:35 AM »
I was told both times that Amex policy is not to waive the fee on this card. I'd rather the points and then cancel/downgrade anyway so it's not worth a huca to get it waived to me.
I have a whole bunch of AU's on my BRG, so prefer to get the fee waived if possible.
Does anyone know if I downgrade, do I keep those AU's and they all get new cards?

Offline Labeled1

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Re: Credit Card Retention Bonuses
« Reply #4486 on: January 19, 2016, 12:08:29 PM »
Maybe HUCA & try a little nicer. :)

I'm incredibly kind to customer service people.

Offline Dave A

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Re: Credit Card Retention Bonuses
« Reply #4487 on: January 19, 2016, 12:10:40 PM »
No offer on ba. Closed account and moved cl

Were you able to get the entire CL transferred?

Offline shauly

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Re: Credit Card Retention Bonuses
« Reply #4488 on: January 19, 2016, 12:14:37 PM »
I have a whole bunch of AU's on my BRG, so prefer to get the fee waived if possible.
Does anyone know if I downgrade, do I keep those AU's and they all get new cards?

I actually downgraded my AU cards to Greens and kept the main as a gold for now. The Greens all get Gold benefits, but there's no $50 fee. If you downgrade the primary card you should be able to keep all the AUs.

Offline E-MAN

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Re: Credit Card Retention Bonuses
« Reply #4489 on: January 19, 2016, 12:23:14 PM »
I actually downgraded my AU cards to Greens and kept the main as a gold for now. The Greens all get Gold benefits, but there's no $50 fee. If you downgrade the primary card you should be able to keep all the AUs.
But either way all the AUs will need to get new physical cards?

Offline E-MAN

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Re: Credit Card Retention Bonuses
« Reply #4490 on: January 19, 2016, 02:37:50 PM »
I was told both times that Amex policy is not to waive the fee on this card. I'd rather the points and then cancel/downgrade anyway so it's not worth a huca to get it waived to me.
Received $100 statement credit

Offline mendy613

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Re: Credit Card Retention Bonuses
« Reply #4491 on: January 19, 2016, 03:17:10 PM »
Did Citi stop allowing transfer of CL without a HP recently?

Offline CS91

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Re: Credit Card Retention Bonuses
« Reply #4492 on: January 19, 2016, 03:19:01 PM »
Did Citi stop allowing transfer of CL without a HP recently?
Been some time since they stopped allowing it without a hard pull.

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Re: Credit Card Retention Bonuses
« Reply #4493 on: January 21, 2016, 02:36:42 PM »
Has anyone been successful in getting anything for Amex Delta or SPG? HUCAd a few times already and been told on both there is nothing they can do about the AF and can't offer anything to keep card open.

Offline DaveInLA

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Re: Credit Card Retention Bonuses
« Reply #4494 on: January 21, 2016, 07:29:11 PM »

Been some time since they stopped allowing it without a hard pull.

When I applied for my Prestige a few months ago, my application was pending so I immediately called in and got it approved. I also have $10k CL from my old Citi HH transferred to the Prestige. Are you saying I had 2 hard pulls that day?

Offline CS91

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Re: Credit Card Retention Bonuses
« Reply #4495 on: January 21, 2016, 07:30:57 PM »
When I applied for my Prestige a few months ago, my application was pending so I immediately called in and got it approved. I also have $10k CL from my old Citi HH transferred to the Prestige. Are you saying I had 2 hard pulls that day?
If you do it at time of new app to get it approved, it's not a hard pull. If you randomly call to transfer from one existing account to another, it is.

Offline David Smith

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Re: Credit Card Retention Bonuses
« Reply #4496 on: January 21, 2016, 07:35:16 PM »
If you do it at time of new app to get it approved, it's not a hard pull. If you randomly call to transfer from one existing account to another, it is.
Same as any MBM.
Who do you think you are fooling? You think you are going to pull a quick one on your Creator? Good luck with that.
JTZ

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Re: Credit Card Retention Bonuses
« Reply #4497 on: January 22, 2016, 10:53:13 AM »
Has anyone been successful in getting anything for Amex Delta or SPG? HUCAd a few times already and been told on both there is nothing they can do about the AF and can't offer anything to keep card open.

I got an offer to downgrade to the HH because it has no AF. That's it.

Offline rileywiles23

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Re: Credit Card Retention Bonuses
« Reply #4498 on: January 26, 2016, 11:07:37 PM »
Barclay AA aviator, $89 AF waived.
Life is as good as you make it...

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Re: Credit Card Retention Bonuses
« Reply #4499 on: January 27, 2016, 12:05:53 AM »
PRG 

5000 MR's up front,  15,000 MR's with $3K spend in 60 days

First offer I was given,  took it