Topic Wiki

I'm trying to summarize success stories mentioned in this thread.
From @TC610
It never hurts to ask - retention is a big YMMV.  If you don't like the offer given to you when you call for retention, ask for a better one.  Scan through the thread (use the search bar - reading through 130+ pages of posts can be time consuming) to see what others have been offered. Please post what you've got if its better then whats in the WIKI

Citi:
AA
Retention: $95 Statement credit after 5 transactions (no minimum...) in the next 3 months
09/17/2014 $95 refunded no need to make any transactions + 1000 Bonus Points per month for 16 months if made purchases of $1000+
05/12/16 AA Executive: $50 credit every month spend $1500 or 15K Miles for $5K in 5 Months
08/14/17 AA Exec $250 credit for spending $3,000/m * 3m OR 15K Miles for $5K in 3m.

Chase: - Call 800-945-2006.
  • IB/IP
     Retention: 10k UR after 5k spend
  •  IC
     Retention: $50 SC
  • UA (Club)
     Retention: $150 account credit
     Retention: 10k Miles for spending $2000 in 3 months.
  • UA (Presidential)
     Retention: $100 account credit
  • BA
     Retention: 9k Avios for spending $1500 in 3 months
  • Freedom (5x catagories)
     Retention: 2,500 UR

Barclay's:
M&M
Retention: Waived by SMing

Arrival
Retention: 5K miles, for keeping the card open randomly.
AF waived, HUCA

US air:
AF waived

American Express

Seems to be clearly spend related while also no rhyme or reason to who gets offers

 • Business gold:5k-15k/$100 statement credit no spend required.
 • Delta Gold Skymiles - 12.5k Delta miles for paying the annual fee (no extra spending required) or $100 Credit on the account
 • SPG personal: 7k for 1k spend in 3 months.
 • SPG business: 10k no spend.
 • Personal Platinum - 20,000 MR for $3,000 spend in 3 months. (Actually gave me 5,000MR immediately, then 15,000 when I spend the $3k)/up to 50k/$150 SC for 1k spend.
 • Personal Platinum (another data point [zow]) - 30,000 MR for $4,000 spend in 3 months.
 • Business Platinum: 10k no spend/20k for 10k spend/30k no spend +50k for 40k spend

Retention contact numbers:
Citi: 800-444-2568
Chase: 800-945-2006
Amex: 800-452-3945
Barclays: 18664084064 (credit dept)
US Bank:

Click on link to get backdoor numbers for most banks:
http://ficoforums.myfico.com/t5/Credit-Cards/Backdoor-Numbers/td-p/408066
« Last edited by zow on May 19, 2019, 06:47:52 PM »

Author Topic: Credit Card Retention Bonuses  (Read 1820874 times)

Offline stever

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Oct 2011
  • Posts: 481
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Los Angeles
Re: Credit Card Retention Bonuses
« Reply #320 on: November 29, 2011, 06:33:11 PM »
how long should citi take to post the $85 credit?
took less than 2 months

Offline txtmax4

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2009
  • Posts: 6954
  • Total likes: 12
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #321 on: November 29, 2011, 08:06:27 PM »
Was lazy today and only asked Citi to refund the $85 annual fee (didn't ask for miles etc.), the rep was a total moron. Asked for a supervisor and within 30 seconds my request was granted.

I wonder if reps listen into the conv. once they transfer a call to a supervisor, if so, I would have liked to see her face when the guy waived my annual fee so easily..
If You See Something, Say Something!!

Offline shmooz

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2010
  • Posts: 2289
  • Total likes: 135
  • DansDeals.com Hat Tips 6
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #322 on: December 04, 2011, 12:29:16 PM »
have the chase presidential card up for renewal, first year was free. i used it about 2k a month. anyone get anything significant from them for renewal ?otherwise not interested in the $400 fee.

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25419
  • Total likes: 721
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Credit Card Retention Bonuses
« Reply #323 on: December 05, 2011, 02:20:05 PM »
Just called about my Citi AA AMEX.

Got 2 additional miles/$ for a total of 3 miles/$ for the next 6 months.

I'll call about the Citi AA Visa in a couple months.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline shmooz

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2010
  • Posts: 2289
  • Total likes: 135
  • DansDeals.com Hat Tips 6
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #324 on: December 05, 2011, 04:05:55 PM »
have the chase presidential card up for renewal, first year was free. i used it about 2k a month. anyone get anything significant from them for renewal ?otherwise not interested in the $400 fee.

nothing offered on first try, i was at least hoping for some significant miles.  but i was only speaking to the cs agent, is there some other department to talk to?

Offline txtmax4

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2009
  • Posts: 6954
  • Total likes: 12
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #325 on: December 05, 2011, 04:44:00 PM »
Just called about my Citi AA AMEX.

Got 2 additional miles/$ for a total of 3 miles/$ for the next 6 months.

I'll call about the Citi AA Visa in a couple months.
Excellent! May be worth it to swipe by a friend and even pay the processing fee in some cases!
If You See Something, Say Something!!

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25419
  • Total likes: 721
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Credit Card Retention Bonuses
« Reply #326 on: December 05, 2011, 04:53:57 PM »
Excellent! May be worth it to swipe by a friend and even pay the processing fee in some cases!

Depends on what the processing fee is :P

But, yeah, I guess in certain cases it'd be worth it.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25419
  • Total likes: 721
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Credit Card Retention Bonuses
« Reply #327 on: December 05, 2011, 06:16:50 PM »
Didn't know this was possible until tonight, but just got a retention bonus on the AMEX PRG.

7500MR + 5000MR after $500 spend within 60 days.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline good sam

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 3340
  • Total likes: 558
  • DansDeals.com Hat Tips 10
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #328 on: December 05, 2011, 06:18:10 PM »
nice
If you don't care why would you comment?
HT: DMYD

Offline joeb1

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2011
  • Posts: 3025
  • Total likes: 40
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
  • Programs: SPG Platinum, Hyatt Diamond, Hilton Diamond, CPA, Travel Agent
Re: Credit Card Retention Bonuses
« Reply #329 on: December 05, 2011, 06:20:24 PM »

Offline txtmax4

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2009
  • Posts: 6954
  • Total likes: 12
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #330 on: December 05, 2011, 06:27:06 PM »
If You See Something, Say Something!!

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25419
  • Total likes: 721
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Credit Card Retention Bonuses
« Reply #331 on: December 05, 2011, 06:34:41 PM »
How did I word it?

I W-A-N-T T-O C-A-N-C-E-L.

As an aside, this has now become my most lucrative sign-up.

A total of 162,500 MR points, not including points from spending.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline joeb1

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2011
  • Posts: 3025
  • Total likes: 40
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
  • Programs: SPG Platinum, Hyatt Diamond, Hilton Diamond, CPA, Travel Agent
Re: Credit Card Retention Bonuses
« Reply #332 on: December 05, 2011, 06:35:42 PM »
so u didnt ask for miles?

Offline txtmax4

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2009
  • Posts: 6954
  • Total likes: 12
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #333 on: December 05, 2011, 06:59:58 PM »
How did I word it?

I W-A-N-T T-O C-A-N-C-E-L.
Risky...
The one time I said that straight out, they closed me down then and there.
Since then I always "circle around the idea".
I guess more risks, more returns  ::)
If You See Something, Say Something!!

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25419
  • Total likes: 721
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Credit Card Retention Bonuses
« Reply #334 on: December 05, 2011, 07:07:47 PM »
Ah, that's what you meant.

Yes, she almost cancelled me on the spot.

Had to say, essentially, "whoaaa nelly."

Dangled the idea of a retention, she transferred me and viola.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline txtmax4

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2009
  • Posts: 6954
  • Total likes: 12
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #335 on: December 05, 2011, 07:15:29 PM »
Ah, that's what you meant.

Yes, she almost cancelled me on the spot.

Had to say, essentially, "whoaaa nelly."

Dangled the idea of a retention, she transferred me and viola.
The "dangled" part is what we want you to expound on please.
If You See Something, Say Something!!

Offline Fan of Dan

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2011
  • Posts: 3029
  • Total likes: 8
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #336 on: December 05, 2011, 10:07:31 PM »
When is the best point to call? Say I got a card in February do I wait till the charge posts or call before that? I  need points now so was wondering what would happen if I call now.

Offline oisher

  • Dansdeals Bronze Elite
  • *
  • Join Date: Jul 2011
  • Posts: 45
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Albany, NY
Re: Credit Card Retention Bonuses
« Reply #337 on: December 05, 2011, 10:28:29 PM »
Diners Club used to be great on Customer Service, live Anglo voice within moments of calling.
That has all changed Bank of Montreal has purchased the business and Customer Service involves 15+ minutes to get live help!
Good reason to call and complain/threaten to close account!

Offline lyla

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Dec 2010
  • Posts: 676
  • Total likes: 1
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: New York
Re: Credit Card Retention Bonuses
« Reply #338 on: December 05, 2011, 10:48:24 PM »
Diners Club used to be great on Customer Service, live Anglo voice within moments of calling.
That has all changed Bank of Montreal has purchased the business and Customer Service involves 15+ minutes to get live help!
Good reason to call and complain/threaten to close account!
Do we still get Diner's club for free from citigold since it went out of citibank and into BOM? I don't remember getting any literature explaining the new procedures,. Any body want to venture a guess,

Offline Yordai Dooma

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2008
  • Posts: 4234
  • Total likes: 54
  • DansDeals.com Hat Tips 16
  • Gender: Male
    • View Profile
  • Programs: AA EXP/LT Platinum, SPG gold, Hyatt Globalist, IHG Platinum Ambassador, Hilton Gold, Marriott Gold, Hertz PC, National EE,
Re: Credit Card Retention Bonuses
« Reply #339 on: December 05, 2011, 10:55:56 PM »
Called Citi executive card with no intention of cancelling. Was hoping for a double mileage offer for 6 mos. or something of the like.

Got a $50 statement credit to keep it open