Topic Wiki

I'm trying to summarize success stories mentioned in this thread.
From @TC610
It never hurts to ask - retention is a big YMMV.  If you don't like the offer given to you when you call for retention, ask for a better one.  Scan through the thread (use the search bar - reading through 130+ pages of posts can be time consuming) to see what others have been offered. Please post what you've got if its better then whats in the WIKI

Citi:
AA
Retention: $95 Statement credit after 5 transactions (no minimum...) in the next 3 months
09/17/2014 $95 refunded no need to make any transactions + 1000 Bonus Points per month for 16 months if made purchases of $1000+
05/12/16 AA Executive: $50 credit every month spend $1500 or 15K Miles for $5K in 5 Months
08/14/17 AA Exec $250 credit for spending $3,000/m * 3m OR 15K Miles for $5K in 3m.

Chase: - Call 800-945-2006.
  • IB/IP
     Retention: 10k UR after 5k spend
  •  IC
     Retention: $50 SC
  • UA (Club)
     Retention: $150 account credit
     Retention: 10k Miles for spending $2000 in 3 months.
  • UA (Presidential)
     Retention: $100 account credit
  • BA
     Retention: 9k Avios for spending $1500 in 3 months
  • Freedom (5x catagories)
     Retention: 2,500 UR

Barclay's:
M&M
Retention: Waived by SMing

Arrival
Retention: 5K miles, for keeping the card open randomly.
AF waived, HUCA

US air:
AF waived

American Express

Seems to be clearly spend related while also no rhyme or reason to who gets offers

 • Business gold:5k-15k/$100 statement credit no spend required.
 • Delta Gold Skymiles - 12.5k Delta miles for paying the annual fee (no extra spending required) or $100 Credit on the account
 • SPG personal: 7k for 1k spend in 3 months.
 • SPG business: 10k no spend.
 • Personal Platinum - 20,000 MR for $3,000 spend in 3 months. (Actually gave me 5,000MR immediately, then 15,000 when I spend the $3k)/up to 50k/$150 SC for 1k spend.
 • Personal Platinum (another data point [zow]) - 30,000 MR for $4,000 spend in 3 months.
 • Business Platinum: 10k no spend/20k for 10k spend/30k no spend +50k for 40k spend

Retention contact numbers:
Citi: 800-444-2568
Chase: 800-945-2006
Amex: 800-452-3945
Barclays: 18664084064 (credit dept)
US Bank:

Click on link to get backdoor numbers for most banks:
http://ficoforums.myfico.com/t5/Credit-Cards/Backdoor-Numbers/td-p/408066
« Last edited by zow on May 19, 2019, 06:47:52 PM »

Author Topic: Credit Card Retention Bonuses  (Read 1820660 times)

Offline compddd

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2011
  • Posts: 2813
  • Total likes: 4
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #860 on: July 27, 2012, 12:08:18 AM »
for AA visa got 85 statement credit plus 750 bonus miles each of the next 12 months that i spend 750 or more on the card

Same as me. I only spend $10 a month on that card. I wonder why they gave me such a nice retention offer?

Offline askmoses

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2010
  • Posts: 1686
  • Total likes: 14
  • DansDeals.com Hat Tips 8
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #861 on: July 27, 2012, 12:19:03 AM »
Same as me. I only spend $10 a month on that card. I wonder why they gave me such a nice retention offer?
Big spender?

Offline AsherO

  • Global Moderator
  • Dansdeals Lifetime 30K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 30534
  • Total likes: 7831
  • DansDeals.com Hat Tips 79
    • View Profile
  • Location: NYC
Re: Credit Card Retention Bonuses
« Reply #862 on: July 27, 2012, 02:00:52 AM »
seems like i can cont. using my cool sapphire card on my freedom account  8)

Yup, if the account number hasn't changed it should work until it expires.
100% of Likes will be donated to support our brothers and sisters in Eretz Yisrael

Offline compddd

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2011
  • Posts: 2813
  • Total likes: 4
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #863 on: July 27, 2012, 10:20:49 AM »
Big spender?

I just said I wasn't a big spender

Offline askmoses

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2010
  • Posts: 1686
  • Total likes: 14
  • DansDeals.com Hat Tips 8
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #864 on: July 27, 2012, 12:00:24 PM »
I just said I wasn't a big spender
Srry, my attempt at sarcasm...

Offline milechazzer

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Jun 2010
  • Posts: 756
  • Total likes: 10
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: NY
Re: Credit Card Retention Bonuses
« Reply #865 on: July 27, 2012, 02:48:32 PM »
This is not quite a retention bonus (since I do that around January), but ....  I called Amex to replace my worn out Starwood card.  As usual, the rep says something about my history, and that since I'm a valued cardholder, she'd be happy to send it out overnight. I respond that I couldn't care less if it's overnighted, but I would appreciate some bonus SPG points since I'm such a "valued cardholdre".  Rep respond, sure I'd be happy to give you 1,500 points.

Offline sky121

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: May 2011
  • Posts: 11513
  • Total likes: 168
  • DansDeals.com Hat Tips 12
    • View Profile
Re: Re: Credit Card Retention Bonuses
« Reply #866 on: July 27, 2012, 02:50:16 PM »
This is not quite a retention bonus (since I do that around January), but ....  I called Amex to replace my worn out Starwood card.  As usual, the rep says something about my history, and that since I'm a valued cardholder, she'd be happy to send it out overnight. I respond that I couldn't care less if it's overnighted, but I would appreciate some bonus SPG points since I'm such a "valued cardholdre".  Rep respond, sure I'd be happy to give you 1,500 points.


Lol. Nice.
"Not all who wander are lost"

Offline milechazzer

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Jun 2010
  • Posts: 756
  • Total likes: 10
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: NY
Re: Credit Card Retention Bonuses
« Reply #867 on: July 27, 2012, 03:33:24 PM »

Lol. Nice.

Based on my usage, I am a pretty good customer though

Offline springles

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Aug 2010
  • Posts: 1977
  • Total likes: 44
  • DansDeals.com Hat Tips 6
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #868 on: August 07, 2012, 03:02:14 PM »
not sure if this is the right place for this question but has anyone ever tried to get some compensation (points/miles) for when a card was closed due to fraud? Its kind've an inconvenience for me not to be able to use the card for a day as well as transfer some automatic payments to a new card.  I know it isnt the cc companies fault that there was fraud (I dont know who exactly is at fault , maybe a vendor I used my card at?) but was wondering if I may get some compensation anyway or am I asking for too much.

Offline bem684

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Aug 2010
  • Posts: 670
  • Total likes: 4
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #869 on: August 07, 2012, 04:03:21 PM »
was wondering if I may get some compensation anyway or am I asking for too much.

No such thing.  Go ahead and ask.  Explain how inconvenient it was.  Worst case scenario is they say no.  They'll probably give you the points without a fuss.

Offline springles

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Aug 2010
  • Posts: 1977
  • Total likes: 44
  • DansDeals.com Hat Tips 6
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #870 on: August 07, 2012, 05:45:21 PM »
No such thing.  Go ahead and ask.  Explain how inconvenient it was.  Worst case scenario is they say no.  They'll probably give you the points without a fuss.
I know I can ask but was wondering if anyone has had any experience with asking for compensation for such a thing.

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25419
  • Total likes: 721
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Credit Card Retention Bonuses
« Reply #871 on: August 07, 2012, 05:49:02 PM »
Honestly, I'd be embarrassed to ask for compensation in that case.

Why should they compensate you? (Yes, if you ask, they may anyway, but that doesn't mean you should.)

2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline springles

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Aug 2010
  • Posts: 1977
  • Total likes: 44
  • DansDeals.com Hat Tips 6
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #872 on: August 07, 2012, 06:02:07 PM »
Honestly, I'd be embarrassed to ask for compensation in that case.

Why should they compensate you? (Yes, if you ask, they may anyway, but that doesn't mean you should.)
I'm not sure I should be embarrased but one of the reasons I was asking was to get a feel for if ppl felt it would be wrong to ask for compensation for this reason. So I guess you think it is wrong

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25419
  • Total likes: 721
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Credit Card Retention Bonuses
« Reply #873 on: August 07, 2012, 07:30:40 PM »
Yes, personally, I do.

Care to share why you think you should be compensated? I'm always open to being persuaded.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline springles

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Aug 2010
  • Posts: 1977
  • Total likes: 44
  • DansDeals.com Hat Tips 6
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #874 on: August 07, 2012, 10:30:59 PM »
Yes, personally, I do.

Care to share why you think you should be compensated? I'm always open to being persuaded.
I dont necessarily think I should be, but when the Chase fraud rep kept apologizing to me for this inconvenience I had a thought that I should ask her for compensation but I didnt.  Then after getting off the phone I thought maybe I should have and then wanted to know if anyone has ever done this.

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25419
  • Total likes: 721
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Credit Card Retention Bonuses
« Reply #875 on: August 08, 2012, 12:26:36 AM »
Got shot down on my Citi AmEx for waiver of the $85.

Will have to try one more time.

Anyone been successful recently?
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline ANONYMOUS

  • Dansdeals Gold Elite
  • ***
  • Join Date: Dec 2011
  • Posts: 146
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: USA
Re: Credit Card Retention Bonuses
« Reply #876 on: August 08, 2012, 12:29:27 AM »
Got shot down on my Citi AmEx for waiver of the $85.

Will have to try one more time.

Anyone been successful recently?

What exactly do you mean you "got shot down" because of a waiver fee of $85??

Please explain, Thanks!


Offline springles

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Aug 2010
  • Posts: 1977
  • Total likes: 44
  • DansDeals.com Hat Tips 6
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #877 on: August 08, 2012, 12:54:52 AM »
What exactly do you mean you "got shot down" because of a waiver fee of $85??

Please explain, Thanks!
I am pretty sure that he is saying he was denied when he asked for them to waive his annual fee of $85

Offline bem684

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Aug 2010
  • Posts: 670
  • Total likes: 4
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Credit Card Retention Bonuses
« Reply #878 on: August 08, 2012, 03:46:21 PM »
I dont necessarily think I should be, but when the Chase fraud rep kept apologizing to me for this inconvenience I had a thought that I should ask her for compensation but I didnt.  Then after getting off the phone I thought maybe I should have and then wanted to know if anyone has ever done this.

I think that if you were genuinely annoyed by the whole thing, and if getting bonus points will make you a happy customer, you should ask.  Chase wants to keep customers happy and would probably be willing to compensate you to keep you that way.

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25419
  • Total likes: 721
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Credit Card Retention Bonuses
« Reply #879 on: August 08, 2012, 03:54:34 PM »
I am pretty sure that he is saying he was denied when he asked for them to waive his annual fee of $85

+1

No success stories recently (within last 2 weeks?)

I think that if you were genuinely annoyed by the whole thing, and if getting bonus points will make you a happy customer, you should ask.  Chase wants to keep customers happy and would probably be willing to compensate you to keep you that way.

Again, just because they might/will, doesn't mean one should ask. And, again, why should Chase compensate a person for a fraud interruption?
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper