Author Topic: Credit Card Retention Bonuses (Read 1838672 times)

bem684 · « **Reply #880 on:** August 08, 2012, 04:21:33 PM »

AJK, I answered your question before. It has nothing to do with the fraud interruption really. It has everything to do with making him a happy customer. They call it "goodwill points" for a reason (at least, that's what starwood calls it).

AJK · « **Reply #881 on:** August 08, 2012, 04:25:20 PM »

Quote from: bem684 on August 08, 2012, 04:21:33 PM

AJK, I answered your question before. It has nothing to do with the fraud interruption really. It has everything to do with making him a happy customer. They call it "goodwill points" for a reason (at least, that's what starwood calls it).

You might as well ask your cell phone company for a goodwill credit (to make you happy) for the same credit card fraud interruption because they are about as much to blame for your credit card (number) being stolen as is the credit card company itself.

Put differently, you might as well ask the credit card company for goodwill points because your wife burned your toast this morning.

Red · « **Reply #882 on:** August 08, 2012, 04:25:52 PM »

Quote from: AJK on August 08, 2012, 03:54:34 PM

+1

No success stories recently (within last 2 weeks?)

I did it about a month ago. Instead of asking for the fee to be waived I said I was thinking of cancelling because of the fee and if there was anything they could do. On 2 of my wife's cards I had to do 5 transactions and then got a $95 credit (for an $85 annual fee) on my card I got a goodwill credit or something like that for $85.

yehuda S · « **Reply #883 on:** August 08, 2012, 04:31:48 PM »

Have PRG and two SPG. Called AMEX to ask for a retention bonus. They absolutely refuse to budge on any of them. Nada. Zip. Any ideas?

bem684 · « **Reply #884 on:** August 08, 2012, 04:42:32 PM »

Quote from: AJK on August 08, 2012, 04:25:20 PM

You might as well ask your cell phone company for a goodwill credit (to make you happy) for the same credit card fraud interruption because they are about as much to blame for your credit card (number) being stolen as is the credit card company itself.

The difference is that he didn't lose cell phone access. He lost access to his credit card, and the bank did not have a solution that would give him access to his credit account the same day or next day. That's not convenient, and inconvenience does not make customers happy.

Quote from: AJK on August 08, 2012, 04:25:20 PM

Put differently, you might as well ask the credit card company for goodwill points because your wife burned your toast this morning.

I just might do that! Thanks for the idea!

AJK · « **Reply #885 on:** August 08, 2012, 04:45:48 PM »

Quote from: Red on August 08, 2012, 04:25:52 PM

I did it about a month ago. Instead of asking for the fee to be waived I said I was thinking of cancelling because of the fee and if there was anything they could do. On 2 of my wife's cards I had to do 5 transactions and then got a $95 credit (for an $85 annual fee) on my card I got a goodwill credit or something like that for $85.

Thanks for the data point. I'll give it another go.

Quote from: bem684 on August 08, 2012, 04:42:32 PM

The difference is that he didn't lose cell phone access. He lost access to his credit card, and the bank did not have a solution that would give him access to his credit account the same day or next day. That's not convenient, and inconvenience does not make customers happy.

We'll agree to disagree.

bem684 · « **Reply #886 on:** August 08, 2012, 05:01:24 PM »

Quote from: AJK on August 08, 2012, 04:45:48 PM

We'll agree to disagree.

I'm glad we came to an agreement!

daganster · « **Reply #887 on:** August 08, 2012, 05:03:56 PM »

Quote from: yehuda S on August 08, 2012, 04:31:48 PM

Have PRG and two SPG. Called AMEX to ask for a retention bonus. They absolutely refuse to budge on any of them. Nada. Zip. Any ideas?

Did you try messaging Amex? I recently got my wife 2k mr points for a Zync card that she never uses.

Red · « **Reply #888 on:** August 08, 2012, 05:04:23 PM »

Quote from: AJK on August 08, 2012, 04:45:48 PM

Thanks for the data point. I'll give it another go.

You have to get transferred over to the retention dept. a regular CSR can't do anything for you.

AJK · « **Reply #889 on:** August 08, 2012, 05:17:55 PM »

Quote from: Red on August 08, 2012, 05:04:23 PM

You have to get transferred over to the retention dept. a regular CSR can't do anything for you.

This much, I know

It was the retention department who shot me down last night.

yehuda S · « **Reply #890 on:** August 08, 2012, 06:10:13 PM »

Quote from: daganster on August 08, 2012, 05:03:56 PM

Did you try messaging Amex? I recently got my wife 2k mr points for a Zync card that she never uses.

No but I will now, thanks for the idea!

yehuda S · « **Reply #891 on:** August 08, 2012, 09:04:02 PM »

Quote from: yehuda S on August 08, 2012, 06:10:13 PM

No but I will now, thanks for the idea!

And here is the response:
Dear Yehuda S,

I do appreciate the fact that you have been using the Card quite extensively.

While I understand your position concerning this matter, we are unable to waive the Membership Fee or provide any retention bonus as the annual fee supports a variety of benefits and services.

However, if the only thing standing between you and membership is the fee of $175.00, we have a variety of below Cards that have lower annual membership fee:

- Gold Senior Member Card : Annual Membership Fee $55.00
- American Express Traditional Gold Card : Annual Membership Fee $85.00

SPGDUDE · « **Reply #892 on:** August 09, 2012, 03:24:21 PM »

i just got 1k from amex on a starwood card. when i called back to try to get more the reps. sup. told me its based on my spending for the last two months and couldn't give more especially because i'd already gotten another 3500 courtesy points over the past 10 months.

Wolf · « **Reply #893 on:** August 10, 2012, 09:00:14 AM »

Anybody had some luck recently with the delta gold card waiving the annual fee?
The just hit me with a $95 fee 3 weeks ago.
If i downgrade now will they give me back the fee?

txtmax4 · « **Reply #894 on:** August 13, 2012, 12:38:01 AM »

SPG are real tough cookies these days...

sky121 · « **Reply #895 on:** August 13, 2012, 07:52:03 AM »

Quote from: Wolf on August 10, 2012, 09:00:14 AM

Anybody had some luck recently with the delta gold card waiving the annual fee?
The just hit me with a $95 fee 3 weeks ago.
If i downgrade now will they give me back the fee?

They'll return the fee if you downgrade now.

elliotsabo · « **Reply #896 on:** August 23, 2012, 03:28:38 PM »

I noticed the $175 fee for the year on my amex gold card and i called them complained they said gave me 2 options: 1- either i can get $50 now and $50 after i spend $500 within the next 60 days which would make the fee $75 altogether. 2- they will give me 7500 points now and 5000 after i spend $500 during the next 60 days.
I took the points because they worth more.

bigworld · « **Reply #897 on:** August 23, 2012, 04:15:08 PM »

Got 4k from starwood!
It was the first time calling for this in 4 years, so maybe thats why so much.
She also said shes putting in the notes that i cant ask for this again. Not sure if that'll be true in a year.

rots5 · « **Reply #898 on:** August 23, 2012, 04:30:00 PM »

Quote from: txtmax4 on August 13, 2012, 12:38:01 AM

SPG are real tough cookies these days...

why? i just signed up for my second (and still have my first) they were so nice rto me

compddd · « **Reply #899 on:** August 23, 2012, 04:33:19 PM »

Quote from: SPGDUDE on August 09, 2012, 03:24:21 PM

i just got 1k from amex on a starwood card. when i called back to try to get more the reps. sup. told me its based on my spending for the last two months and couldn't give more especially because i'd already gotten another 3500 courtesy points over the past 10 months.

Some of you are shameless lol

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Author Topic: Credit Card Retention Bonuses (Read 1838672 times)