Topic Wiki

I'm trying to summarize success stories mentioned in this thread.
From @TC610
It never hurts to ask - retention is a big YMMV.  If you don't like the offer given to you when you call for retention, ask for a better one.  Scan through the thread (use the search bar - reading through 130+ pages of posts can be time consuming) to see what others have been offered. Please post what you've got if its better then whats in the WIKI

Citi:
AA
Retention: $95 Statement credit after 5 transactions (no minimum...) in the next 3 months
09/17/2014 $95 refunded no need to make any transactions + 1000 Bonus Points per month for 16 months if made purchases of $1000+
05/12/16 AA Executive: $50 credit every month spend $1500 or 15K Miles for $5K in 5 Months
08/14/17 AA Exec $250 credit for spending $3,000/m * 3m OR 15K Miles for $5K in 3m.

Chase: - Call 800-945-2006.
  • IB/IP
     Retention: 10k UR after 5k spend
  •  IC
     Retention: $50 SC
  • UA (Club)
     Retention: $150 account credit
     Retention: 10k Miles for spending $2000 in 3 months.
  • UA (Presidential)
     Retention: $100 account credit
  • BA
     Retention: 9k Avios for spending $1500 in 3 months
  • Freedom (5x catagories)
     Retention: 2,500 UR

Barclay's:
M&M
Retention: Waived by SMing

Arrival
Retention: 5K miles, for keeping the card open randomly.
AF waived, HUCA

US air:
AF waived

American Express

Seems to be clearly spend related while also no rhyme or reason to who gets offers

 • Business gold:5k-15k/$100 statement credit no spend required.
 • Delta Gold Skymiles - 12.5k Delta miles for paying the annual fee (no extra spending required) or $100 Credit on the account
 • SPG personal: 7k for 1k spend in 3 months.
 • SPG business: 10k no spend.
 • Personal Platinum - 20,000 MR for $3,000 spend in 3 months. (Actually gave me 5,000MR immediately, then 15,000 when I spend the $3k)/up to 50k/$150 SC for 1k spend.
 • Personal Platinum (another data point [zow]) - 30,000 MR for $4,000 spend in 3 months.
 • Business Platinum: 10k no spend/20k for 10k spend/30k no spend +50k for 40k spend

Retention contact numbers:
Citi: 800-444-2568
Chase: 800-945-2006
Amex: 800-452-3945
Barclays: 18664084064 (credit dept)
US Bank:

Click on link to get backdoor numbers for most banks:
http://ficoforums.myfico.com/t5/Credit-Cards/Backdoor-Numbers/td-p/408066
« Last edited by zow on May 19, 2019, 06:47:52 PM »

Author Topic: Credit Card Retention Bonuses  (Read 1820969 times)

Offline 123ablack

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Re: Credit Card Retention Bonuses
« Reply #920 on: August 27, 2012, 07:50:44 PM »
is there a better chance of getting a retention bonus if u call up to cancel, or SM, or does it not make a diff?
+1
Would like to know that before I act

Offline creditor

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Re: Re: Credit Card Retention Bonuses
« Reply #921 on: August 27, 2012, 07:57:56 PM »
+1
Would like to know that before I act
me thinks, to get the correct answer for that, someone who had a card with the very same conditions incl. spending,time open,and other factors and sm'd on one card, called on the other. otherwise I doubt you'll get sound advice
I'm just say'in©®

Offline creditor

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Re: Re: Re: Credit Card Retention Bonuses
« Reply #922 on: August 27, 2012, 07:59:09 PM »
me thinks, to get the correct answer for that, someone who had 2 cards with the very same conditions incl. spending,time open,and other factors and sm'd on one card, called on the other.
OR someone who sm'd and called simultaneously
 otherwise I doubt you'll get sound advice
I'm just say'in©®

Offline Yaalili

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Re: Credit Card Retention Bonuses
« Reply #923 on: August 27, 2012, 08:45:25 PM »
Called today to cancel Citi thank you card, and was offered 10k points for 3k spend within 180 days.

Offline robi

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Re: Credit Card Retention Bonuses
« Reply #924 on: August 27, 2012, 09:10:26 PM »
I was denied a retention bonus for my spg, was offered to downgrade. I spent close to 30k on it
"I'd rather be hated for who I am, then loved for who I'm not"

Offline PETERP

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Re: Credit Card Retention Bonuses
« Reply #925 on: August 27, 2012, 10:10:17 PM »
I just learned today that some have gotten waiver of the AF for the Gold.

I've never heard of the Platinum being waived.

Many people have gotten points retention offers on both, though.

When I CALED today to cancel my  Amex PRG with AF due early next month, they said they would issue credit for entire AF , disregard what I see and scored card

 I assume that is so CR does not show I  closed the card owing a balance . I did not ask for any retention . I can't see credit record being affected as Amex lists first card as length of credit history 

When Gold Biz  comes due should I try to get a retention ? I would prefer to just close out .

I can't see  any advantage to keeping it if I have 5 other cards plus long history with Amex .
 Can anyone see mistakes in my thinking ?

Offline Devorah

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Re: Credit Card Retention Bonuses
« Reply #926 on: August 27, 2012, 10:31:45 PM »
Got the $95 annual fee on my Citi Platinum MC.  Called and was offered $25 credit after spending $500 in 3 months.

Offline Mimi K.

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Re: Credit Card Retention Bonuses
« Reply #927 on: August 29, 2012, 10:02:42 PM »
Got the $95 annual fee on my Citi Platinum MC.  Called and was offered $25 credit after spending $500 in 3 months.
ask if there are any better offers
that one is very lame  :P
"Life, Liberty and the Pursuit of Free Stuff!" 8)

Offline Devorah

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Re: Credit Card Retention Bonuses
« Reply #928 on: September 03, 2012, 10:12:00 AM »
ask if there are any better offers
that one is very lame  :P
Already spent the $500. waiting for the $25 to post and then plan on cancelling.  Does anyone recall how long after the AF posts do you need to cancel with Citi in order to receive a refund - 30 or 60 days?

Offline Drago

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Re: Credit Card Retention Bonuses
« Reply #929 on: September 03, 2012, 10:30:53 AM »
Already spent the $500. waiting for the $25 to post and then plan on cancelling.  Does anyone recall how long after the AF posts do you need to cancel with Citi in order to receive a refund - 30 or 60 days?
30 I believe

Offline Devorah

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Re: Credit Card Retention Bonuses
« Reply #930 on: September 03, 2012, 10:31:58 AM »

Offline AJK

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Re: Credit Card Retention Bonuses
« Reply #931 on: September 03, 2012, 12:02:23 PM »
I was told 37 days, FWIW.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline cfriedman2

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Re: Credit Card Retention Bonuses
« Reply #932 on: September 03, 2012, 10:44:49 PM »
I just got 3000g points when asked for fee waived,not so happy cuz I've been paying for 3 years, advice on getting fee waived?

Offline AJK

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Re: Credit Card Retention Bonuses
« Reply #933 on: September 03, 2012, 10:46:06 PM »
I just got 3000g points when asked for fee waived,not so happy cuz I've been paying for 3 years, advice on getting fee waived?

Card?
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline cfriedman2

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Re: Credit Card Retention Bonuses
« Reply #934 on: September 04, 2012, 12:52:33 AM »
Sorry Amex starwood

Offline bubbles

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Re: Credit Card Retention Bonuses
« Reply #935 on: September 04, 2012, 01:51:12 PM »
Just called and asked if i could have 3k spg since I just paid my annual fee (no threatening to cancel or anything) and he said sure thing  :)

Offline AJK

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Re: Credit Card Retention Bonuses
« Reply #936 on: September 04, 2012, 02:14:25 PM »
Got shot down on my Citi AmEx for waiver of the $85.

Will have to try one more time.

Anyone been successful recently?

And, now I realized why I got shot down.

I got the retention on this card 6 months ago  :-[

That's why there was no offer on their system. I guess you can't get two retentions in one year :P
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline creditor

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Re: Re: Credit Card Retention Bonuses
« Reply #937 on: September 04, 2012, 02:25:19 PM »
Just called and asked if i could have 3k spg since I just paid my annual fee (no threatening to cancel or anything) and he said sure thing  :)
gosh, you should have asked for 6k and settle on 4k etc.
I'm just say'in©®

Offline bubbles

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Re: Re: Credit Card Retention Bonuses
« Reply #938 on: September 04, 2012, 02:26:11 PM »
gosh, you should have asked for 6k and settle on 4k etc.

lol he asked how much I got last year and wasn't into lying

Offline creditor

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Re: Re: Re: Credit Card Retention Bonuses
« Reply #939 on: September 04, 2012, 02:28:58 PM »
lol he asked how much I got last year and wasn't into lying
next time, remember to call retention only when your "into lying"
I'm just say'in©®