Topic Wiki

I'm trying to summarize success stories mentioned in this thread.
From @TC610
It never hurts to ask - retention is a big YMMV.  If you don't like the offer given to you when you call for retention, ask for a better one.  Scan through the thread (use the search bar - reading through 130+ pages of posts can be time consuming) to see what others have been offered. Please post what you've got if its better then whats in the WIKI

Citi:
AA
Retention: $95 Statement credit after 5 transactions (no minimum...) in the next 3 months
09/17/2014 $95 refunded no need to make any transactions + 1000 Bonus Points per month for 16 months if made purchases of $1000+
05/12/16 AA Executive: $50 credit every month spend $1500 or 15K Miles for $5K in 5 Months
08/14/17 AA Exec $250 credit for spending $3,000/m * 3m OR 15K Miles for $5K in 3m.

Chase: - Call 800-945-2006.
  • IB/IP
     Retention: 10k UR after 5k spend
  •  IC
     Retention: $50 SC
  • UA (Club)
     Retention: $150 account credit
     Retention: 10k Miles for spending $2000 in 3 months.
  • UA (Presidential)
     Retention: $100 account credit
  • BA
     Retention: 9k Avios for spending $1500 in 3 months
  • Freedom (5x catagories)
     Retention: 2,500 UR

Barclay's:
M&M
Retention: Waived by SMing

Arrival
Retention: 5K miles, for keeping the card open randomly.
AF waived, HUCA

US air:
AF waived

American Express

Seems to be clearly spend related while also no rhyme or reason to who gets offers

 • Business gold:5k-15k/$100 statement credit no spend required.
 • Delta Gold Skymiles - 12.5k Delta miles for paying the annual fee (no extra spending required) or $100 Credit on the account
 • SPG personal: 7k for 1k spend in 3 months.
 • SPG business: 10k no spend.
 • Personal Platinum - 20,000 MR for $3,000 spend in 3 months. (Actually gave me 5,000MR immediately, then 15,000 when I spend the $3k)/up to 50k/$150 SC for 1k spend.
 • Personal Platinum (another data point [zow]) - 30,000 MR for $4,000 spend in 3 months.
 • Business Platinum: 10k no spend/20k for 10k spend/30k no spend +50k for 40k spend

Retention contact numbers:
Citi: 800-444-2568
Chase: 800-945-2006
Amex: 800-452-3945
Barclays: 18664084064 (credit dept)
US Bank:

Click on link to get backdoor numbers for most banks:
http://ficoforums.myfico.com/t5/Credit-Cards/Backdoor-Numbers/td-p/408066
« Last edited by zow on May 19, 2019, 06:47:52 PM »

Author Topic: Credit Card Retention Bonuses  (Read 1839207 times)

Offline miles

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Re: Credit Card Retention Bonuses
« Reply #2340 on: June 09, 2014, 10:26:42 AM »
Got AF waived for Delta Gold.
What u told them

Offline Marco Polo

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Re: Credit Card Retention Bonuses
« Reply #2341 on: June 09, 2014, 10:28:11 AM »
What u told them
I didn't need the card, but would keep it open if they could waive the AF.

Was given a "one time courtesy" from the rep.
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Offline PlatinumGuy

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Re: Credit Card Retention Bonuses
« Reply #2342 on: June 09, 2014, 12:13:12 PM »
I was told by a retension supervisor that the limit is one retention incentive every 13 months and that applies to all personal AMEX cards you have.  I was planning to call back and escalate this, but I wanted to get a sense of whether this is a real inflexible AMEX policy before I expend alot of time and energy.  Thanks.

Wow
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Offline Marco Polo

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Re: Credit Card Retention Bonuses
« Reply #2343 on: June 11, 2014, 09:26:32 AM »
Anyone get a better retention offer than what is in the wiki for the Ink cards?
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Offline AJK

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Re: Credit Card Retention Bonuses
« Reply #2344 on: June 11, 2014, 11:59:52 AM »
Any recent data points on retention for Citi Reserve?

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Re: Credit Card Retention Bonuses
« Reply #2345 on: June 11, 2014, 12:49:02 PM »
barclay arrival AF waived

Offline nate

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Re: Credit Card Retention Bonuses
« Reply #2346 on: June 11, 2014, 02:53:30 PM »
Saphire prefferd payed the fee got 10k pts

Offline Novo

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Re: Credit Card Retention Bonuses
« Reply #2347 on: June 11, 2014, 03:09:28 PM »
Saphire prefferd payed the fee got 10k pts
beautiful
I try my best :-\
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Offline joey123

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Re: Credit Card Retention Bonuses
« Reply #2348 on: June 11, 2014, 09:42:33 PM »
Saphire prefferd payed the fee got 10k pts

Funny. Because I called up today and wasn't made the offer you were made. I didn't bother HUCA'ing as AF was posted already... I ended up just downgrading to Chase Freedom.
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Offline steves

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Re: Credit Card Retention Bonuses
« Reply #2349 on: June 11, 2014, 10:15:27 PM »
Amex green card, 25k MR points for staying on, no spending requirements! I called the cancellation dept. And said I would like to cancel the card because of the annual fee, he said this is the highest offer I can give you, and I obviously took it happily.

Offline Novo

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Re: Credit Card Retention Bonuses
« Reply #2350 on: June 12, 2014, 12:19:23 AM »
SP 3 times HUCA + 20 min wait to talk to supervisor..... Nothing!  >:( I'm really sorry but unfortunately bla bla .....  >:(
I try my best :-\
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Re: Credit Card Retention Bonuses
« Reply #2351 on: June 12, 2014, 01:30:55 AM »
Saphire prefferd payed the fee got 10k pts
Was that on 1st try or did you HUCA all day?
My AF is coming up.... gotta know if its worth trying

Offline casualchurner

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Re: Credit Card Retention Bonuses
« Reply #2352 on: June 12, 2014, 01:33:33 AM »
SP 3 times HUCA + 20 min wait to talk to supervisor..... Nothing!  >:( I'm really sorry but unfortunately bla bla .....  >:(
It seems like most people (exception "nate") are reporting that they weren't able to get anything.
Anyone else have RECENT success stories with SP?

Offline yakovwogi

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Re: Credit Card Retention Bonuses
« Reply #2353 on: June 13, 2014, 11:05:00 AM »
Amex green card, 25k MR points for staying on, no spending requirements! I called the cancellation dept. And said I would like to cancel the card because of the annual fee, he said this is the highest offer I can give you, and I obviously took it happily.

DO you use the card?
I have one that I dont really use--they told me they cant offer me anything--
was going to HUCA.....

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Re: Credit Card Retention Bonuses
« Reply #2354 on: June 14, 2014, 12:10:46 AM »
Amex data points:


SPG: $180k spend. Regular CSR told me they don't have any retention offers and that the card is worth the fee. I really hate being lied to. She was so annoying in her spiel that i just said connect me to the cancellation department. That rep was quick to remedy. Offer: 7k points or $100 credit.

Hilton Surpass: $165k spend. Nada. Well, more accurately, 5000 point offer- same same. Retention twice (huca) told me that is the max they can offer/have ever seen. I find that hard to believe. My reasons are real- FTF, Citi Hilton renew is $20 more but is 95,000 points to me as I'd use it at a cat 10 hotel.

Anyone get an actual retention offer for the Surpass or does the fact that they have a zero annual fee card make it so they don't bother?

Also, I asked and then he told me if I cancelled before my statement closed, I'd lose all my points for the current statement! IS that accurate? Not wanting to chance it (91,000 points yet to post), I have 2 days to wait then will call back and cancel unless I get surprised with an offer to keep my business. I don't have the Citi card and i'll be overseas the next 9 months (FTF), so Amex is making it awfully easy to lose my business...

Offline joey123

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Re: Credit Card Retention Bonuses
« Reply #2355 on: June 16, 2014, 09:36:08 PM »
I called up Chase regarding someones Chase Saphire Preferred card and had no luck. Ended up downgrading to Freedom.
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Offline NewYorker11219

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Re: Credit Card Retention Bonuses
« Reply #2356 on: June 17, 2014, 10:02:06 AM »
Amex data points:


SPG: $180k spend. Regular CSR told me they don't have any retention offers and that the card is worth the fee. I really hate being lied to. She was so annoying in her spiel that i just said connect me to the cancellation department. That rep was quick to remedy. Offer: 7k points or $100 credit.

Hilton Surpass: $165k spend. Nada. Well, more accurately, 5000 point offer- same same. Retention twice (huca) told me that is the max they can offer/have ever seen. I find that hard to believe. My reasons are real- FTF, Citi Hilton renew is $20 more but is 95,000 points to me as I'd use it at a cat 10 hotel.

Anyone get an actual retention offer for the Surpass or does the fact that they have a zero annual fee card make it so they don't bother?

Also, I asked and then he told me if I cancelled before my statement closed, I'd lose all my points for the current statement! IS that accurate? Not wanting to chance it (91,000 points yet to post), I have 2 days to wait then will call back and cancel unless I get surprised with an offer to keep my business. I don't have the Citi card and i'll be overseas the next 9 months (FTF), so Amex is making it awfully easy to lose my business...
100% true but once the points post you can close even if the fee posted and then ask for refund while canceling

Offline Yaalili

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Re: Credit Card Retention Bonuses
« Reply #2357 on: June 17, 2014, 10:33:34 AM »
I called up Chase regarding someones Chase Saphire Preferred card and had no luck. Ended up downgrading to Freedom.

Has the same thing, and everyone of FT too. Doesn't matter if you spend a lot on it, you will probably not get any bonus on the SP card.

Offline joey123

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Re: Credit Card Retention Bonuses
« Reply #2358 on: June 17, 2014, 09:01:55 PM »
Has the same thing, and everyone of FT too. Doesn't matter if you spend a lot on it, you will probably not get any bonus on the SP card.

At of all the cards the Chase SP is a good one for the retention bonuses not to work as its easily down-gradable to a free version; either the Saphire regular, or the Chase Freedom.
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Re: Credit Card Retention Bonuses
« Reply #2359 on: June 17, 2014, 09:34:15 PM »
BGR they offered a $50 loyalty credit, is that good?