I put together a complicated itinerary with a mix of airlines booked through miles on some legs and cash on others and the same with hotels combining points and cash reservations.
We almost had to cancel but BH we were able to travel. One of the reasons we pushed through is Chase/Cap1’s contractor ‘eclaimsline’ trip cancellation insurance seemed like a complete nightmare to navigate. The rep I spoke with had no idea if points/miles reservations were covered (taxes and fees paid on the right cc’s) and when I looked at reviews the universal consensus was that submitting claims was an exercise in futility or at the very least extremely frustrating with requests for the same documents multiple times and no clear timeline on processing.
Does anyone have experience with the trip cancellation insurance included with Chase/Cap1/Amex cards or maybe better yet ones that cost money but at least you get reimbursed for claims in a somewhat normal manner?