Cancelling AMEX cards and dealing with angry reps

[Jkhein]

where do you guys send the sm to, to close a card? anything that could be the right one, tells me to contact them by phone.
thanks

[Lamdan]

i wrote: Please cancel my platinum card.

That simple

I wrote, Please close my card.

[Lamdan]

where do you guys send the sm to, to close a card? anything that could be the right one, tells me to contact them by phone.
thanks

i send to account management.

[fradl]

I also had an extremely rude csr when i called to cancel my platinum card. He was so rude that i was completely shaken and scared. I immediately went on to ddf to see if anyone else had this experience. I was comforted to see that i was not the only one to have this happen to. I am happy to now learn that I can sm them in the future. Thanks so much, fellow ddf'ers

[Shmelly]

I just cancelled 2 Plats via 2 SMs. It took all of 5 hours and the refund was showing on the account the next morning.

[asks]

I just cancelled 2 Plats via 2 SMs. It took all of 5 hours and the refund was showing on the account the next morning.

SM is definitely the way to go!

[ashers]

You gtta knw how to enjoy these rude CSR's
The last time I tried to close one of my plat's he gave me attitude, I asked for his name and wrote a SM saying how disappointed I was with their Customer Service.
They wrote me back a long apology and credited my account $25

[RavChik]

What is SM? (sorry if this is a silly question)

[sky121]

What is SM? (sorry if this is a silly question)

Secure message. Sending a message when signed into your American Express account.

[sruly101]

You gtta knw how to enjoy these rude CSR's
The last time I tried to close one of my plat's he gave me attitude, I asked for his name and wrote a SM saying how disappointed I was with their Customer Service.
They wrote me back a long apology and credited my account $25

+1 best way to go