Author Topic: Award booking ticketed, but no record found?!  (Read 963 times)

Offline irleetnoob

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Award booking ticketed, but no record found?!
« on: May 22, 2012, 03:59:50 PM »
Hi all,

wanted to ask you all for advice what to do in my situation. Booked a SFO-JKT-HKG-SFO trip for my parents that went through a few date changes, but was finally ticketed and confirmed over the phone.

Parents went on the first leg of the trip alright (SFO to layover in NRT), but there, the next legs (NRT to JKT on Singapore) could not find them in the system. United had no record of any of the rest of the flights either. The parents are off in NRT figuring it out right now; I'm not sure how it was resolved... but I can see all the flights/legs on the United website correctly.

My question: what can I do here to ensure the subsequent legs won't be troubled, and what can I get from United to make up for this ridiculous amount of trouble?

Thanks for your help!

Offline PlatinumGuy

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Re: Award booking ticketed, but no record found?!
« Reply #1 on: May 22, 2012, 04:54:04 PM »
Its quite typical. All you can do is call United again and again. At the very least they should rebook them on an alternative flight NRT-JKT.
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Offline irleetnoob

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Re: Award booking ticketed, but no record found?!
« Reply #2 on: May 22, 2012, 06:24:04 PM »
Thanks, seems like a frequent problem judging by the number of similar threads on Flyertalk -_- Been on the phone with United resolving the issue.

Lesson learned: ALWAYS confirm with partner airlines!

Offline smart brit

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Re: Award booking ticketed, but no record found?!
« Reply #3 on: May 22, 2012, 08:24:50 PM »
I had a similar issue with AA a while back after booking a flight with ba and was stranded for hours in no mans land because AA didn't issue the ticket.
As for compensation I doubt u will get any. If u do keep us posted
Thanks and good luck

Offline txtmax4

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Re: Award booking ticketed, but no record found?!
« Reply #4 on: May 23, 2012, 02:08:24 AM »
Did the miles get deducted?
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Offline SuperFlyer

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Re: Award booking ticketed, but no record found?!
« Reply #5 on: May 23, 2012, 03:10:56 AM »
Common mistake somehow more frequent by americans to be satisfied with a ref #.

Always ask for a eticket #.

Offline AsherO

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Re: Award booking ticketed, but no record found?!
« Reply #6 on: May 23, 2012, 04:26:13 AM »
Common mistake somehow more frequent by americans to be satisfied with a ref #.

Always ask for a eticket #.

They think a RefNo is enough because that's what's required at check-in.
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Offline WhyAich

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Award booking ticketed, but no record found?!
« Reply #7 on: May 23, 2012, 07:55:09 AM »
They

?? We ;)

United is notorious for losing reservations, especially if you change and play with it.

GL
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Offline smart brit

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Re: Award booking ticketed, but no record found?!
« Reply #8 on: May 23, 2012, 03:38:30 PM »
?? We ;)

United is notorious for losing reservations, especially if you change and play with it.

GL
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