Hi all,
wanted to ask you all for advice what to do in my situation. Booked a SFO-JKT-HKG-SFO trip for my parents that went through a few date changes, but was finally ticketed and confirmed over the phone.
Parents went on the first leg of the trip alright (SFO to layover in NRT), but there, the next legs (NRT to JKT on Singapore) could not find them in the system. United had no record of any of the rest of the flights either. The parents are off in NRT figuring it out right now; I'm not sure how it was resolved... but I can see all the flights/legs on the United website correctly.
My question: what can I do here to ensure the subsequent legs won't be troubled, and what can I get from United to make up for this ridiculous amount of trouble?
Thanks for your help!