My first ever successful retention bonus. I called saying the was thinking of closing the PRG to consolidate/ rearrange my cards. She talked about it being the premier points earner and how flexible the points were. She pointed out that with 30K spend over the year you get a 15K point bonus. I made appropriate ooh and ah and that is a nice benefit! She then offered me 25K points to keep the card open! I, of course, accepted.