Author Topic: Free spg night as seen on dans deals  (Read 11247 times)

Offline mb

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Re: Free spg night as seen on dans deals
« Reply #45 on: June 14, 2012, 11:48:31 PM »
Free night at the Westin Times Square confirmed!  Thanks Dan!

Now, the question is...I only booked a traditional room (not thinking I could compare suites as well...)...what are the odds I can get an upgrade even though I have a free room?  After all, I am SPG Gold (like the rest of the world)

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Re: Free spg night as seen on dans deals
« Reply #46 on: June 15, 2012, 12:05:01 AM »
Is there a number I can call to discuss this promo with and is it possible that I would have better luck dealing with them that way?

Offline AJK

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Re: Free spg night as seen on dans deals
« Reply #47 on: June 15, 2012, 12:10:25 AM »
Also in for one at the Westin Times Sq. Yeehaw.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

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Re: Free spg night as seen on dans deals
« Reply #48 on: June 15, 2012, 12:13:07 AM »
Also in for one at the Westin Times Sq. Yeehaw.
Congrats!!

are they responding at this hour?

Offline AJK

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Re: Free spg night as seen on dans deals
« Reply #49 on: June 15, 2012, 12:13:27 AM »
are they responding at this hour?

...was this afternoon.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline AJK

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Re: Free spg night as seen on dans deals
« Reply #50 on: June 15, 2012, 12:24:38 AM »
Interestingly, went to spg.com to book, and they no longer have my room type available...

I wonder if they'll upgrade me?
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Online Ergel

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Re: Re: Free spg night as seen on dans deals
« Reply #51 on: June 15, 2012, 12:26:39 AM »
Interestingly, went to spg.com to book, and they no longer have my room type available...

I wonder if they'll upgrade me?
I wouldn't hold my breath. Honestly wouldn't be surprised if they tried to deny you a room
Life isn't about checking the boxes. Nobody cares.

Offline dhalpern1

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Re: Free spg night as seen on dans deals
« Reply #52 on: June 15, 2012, 12:30:41 AM »
Interestingly, went to spg.com to book, and they no longer have my room type available...

I wonder if they'll upgrade me?

My room was sold out also. I called up and the CSR told me to book any room (i chose a refundable one) and they will fix it to whatever the email says. Im a bit skeptical, but the room is refundable so might as well just see what happens.

Offline AJK

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Re: Free spg night as seen on dans deals
« Reply #53 on: June 15, 2012, 12:32:48 AM »
Yeah, that's what I did...
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

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Re: Free spg night as seen on dans deals
« Reply #54 on: June 15, 2012, 12:33:26 AM »
I think they realized that this promo was a really dumb idea on their end and they are doing some sort of damage control now.

Offline dhalpern1

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Re: Free spg night as seen on dans deals
« Reply #55 on: June 15, 2012, 12:41:46 AM »
I think they realized that this promo was a really dumb idea on their end and they are doing some sort of damage control now.

Couldn't agree more. We will most likely never see this again from starwood. Lets just hope another chain makes the same guarantee.
« Last Edit: June 15, 2012, 12:47:21 AM by dhalpern1 »

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Re: Free spg night as seen on dans deals
« Reply #56 on: June 15, 2012, 09:49:22 AM »
will a free night count towards status?

Offline Dan

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Re: Free spg night as seen on dans deals
« Reply #57 on: June 15, 2012, 10:30:43 AM »
will a free night count towards status?
Yes.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

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Re: Free spg night as seen on dans deals
« Reply #58 on: June 15, 2012, 07:07:00 PM »
Interesting, they confirmed me in the upgraded room.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline doublejay

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Re: Free spg night as seen on dans deals
« Reply #59 on: June 17, 2012, 05:22:31 PM »
I submitted after the deadline so I don't know if she is denying me the free room or the rate match. But I am definitely disputing this...

Can anyone guess why?


"Thank you for your interest in The Starwood Best Rate Guarantee Program. I welcome this opportunity to assist you.
 
Mr. ____, as per the terms and conditions of the Best Rate Guarantee program the rates must be more than 1% different in order to approve a claim. The rate I found on our website is 379 USD plus taxes for The W Hoboken. The competing rate was 372.74 USD plus taxes.
 
I apologize for the inconvenience.

For complete program details please refer to the terms and conditions of the Best Rate Guarantee program.
 
Your interest in our Best Rate Guarantee is appreciated and we welcome any claims you may submit in the future. The Best Rate Guarantee form is located here.
 
Best Regards,
 
Vanessa Thompson
Best Rate Guarantee Specialist
E-Communications Department
Starwood Hotels & Resorts Worldwide"


"Reservation Number:
Hotel Name: W HOBOKEN
Arrival Date : 06-25-2012
Departure Date : 06-26-2012
Number of Adults :3
Number of Children : 0
Number of Rooms : 1
Room Type : spectacular rm
Starwood Brand Web Site Room Rate : 379
Company room provider : Hotels.com
Other Company room provider :
Competing rate : 349
Are the currencies of the Starwood brand Web site and the competing rate the same? : Yes
Comments : i would like the NYC best rate free night
 
note. also available on getaroom.com"

Seems like they're bad at math.

I'm hoping this will distract them from the fact that I sent in my application after the official deadline....crazier things have happened.



Hello Mr. ______,
 
Thank you for your reply.
 
I have reviewed your claim once more and found that there was an error, I am happy to inform you that your claim is approved, pending further response.
 
In order to finalize your claim at the Best Rate, please do the following within 24 hours:
 
1. Please make your reservation online via a Starwood website for the dates submitted in your claim.
2. Return this email with your online confirmation number.
 
Guest Name: ________
Arrival Date: June 25, 2012
Departure Date: June 26, 2012
Room Type: Spectacular for 3 adults
Actual confirmed rate: Free Night
Pending claim file number: 2xxxxxxxx
 
When your confirmation number is received, your reservation will be modified to reflect the new, lower rate and the same room type offered by the competing provider.
 
You will receive an email confirmation that will include a file claim number when all has been finalized.
 
I look forward to your reply.
 
Best Regards,
 
Vanessa Thompson
Best Rate Guarantee Specialist
E-Communications Department
Starwood Hotels & Resorts Worldwide


------------
It worked!  :o

It's past 24 hours... Is that gonna be a problem?

Edit: Since email was sent Friday afternoon I can't imagine they will give me a hard time for responding on Sunday. The price went up another $30 or so but I booked it. I am expecting that they will refund me.... (and if not I will dispute the charge ;) - "Hi, yes, I'd like to dispute a charge, yes, it's for a charge to starwoods.... :) )
« Last Edit: June 17, 2012, 05:31:00 PM by doublejay »