Dear Mr. Bp,
Thank you for your interest in The Starwood Best Rate Guarantee Program. I welcome this opportunity to assist you.
I apologize I was unable to reach you via phone. Your Best Rate Guarantee claim is approved. The confirmation number for your reservation will remain the same. Please present this e-mail upon arrival at the hotel.
Here are your approved details:
Guest Name: xxxxxxxxxxxx
Arrival Date: xx-xx-2012
Departure Date: xx-xx-2012
Room Type: Fantastic Suite
Actual confirmed rate: BRG Free Night Award
Claim reference number:
Original Message Follows:
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Guest Information:
First Name : bp
Last Name
Email Address :
Phone Number :
Preferred Contact Method : Phone
SPG number : *******
Reservation Number:
Hotel Name: W New York
Arrival Date : xx-xx-2012
Departure Date : xx-xx-2012
Number of Adults :1
Number of Children : 0
Number of Rooms : 1
Room Type : Fantastic Suite
Starwood Brand Web Site Room Rate : 999.00
Company room provider : Other
Other Company room provider :Booking.com
Competing rate : 607.03
Are the currencies of the Starwood brand Web site and the competing rate the same? : Yes
Comments : I request the free night credit.