Topic Wiki

American Express reconsideration (personal and business):
866-314-0237
1-800-582-6471

Another number they gave me on the phone for Biz: 800 952 7560
Also, 1800-567-1083
Also: 1800-334-0400 (gave me for Gold)

To check your application status: americanexpress.com/applicationstatus

Random: see this great article about negotiating tactics with Customer Service Reps
« Last edited by TimT on March 16, 2016, 09:34:16 PM »

Author Topic: AMEX Reconsideration  (Read 330851 times)

Offline Moshe123

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Sep 2012
  • Posts: 6228
  • Total likes: 916
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
  • Location: Spring Valley
  • Programs: Lost
Re: AMEX Reconsideration
« Reply #120 on: September 09, 2013, 06:07:16 PM »
1. How did they pull ex if you put a freeze on it?
2. Why can't they pull it "again" today?

I froze it today.

Offline Feivish

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: May 2013
  • Posts: 808
  • Total likes: 2
  • DansDeals.com Hat Tips 2
    • View Profile
Re: AMEX Reconsideration
« Reply #121 on: September 09, 2013, 06:19:07 PM »
I froze it today.
I did a 3 app a week ago, I call recon today and they told they can give me a response by pulling 3 reports. I told them in that case they should leave it as is and I will decide overnight if I still want all of them.
What should I do now?

Offline Moshe123

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Sep 2012
  • Posts: 6228
  • Total likes: 916
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
  • Location: Spring Valley
  • Programs: Lost
Re: AMEX Reconsideration
« Reply #122 on: September 10, 2013, 09:02:50 AM »
Update: I got an alert today that I have a pull on Experian, even though I froze it earlier.

Offline sushimaven

  • Dansdeals Silver Elite
  • **
  • Join Date: Nov 2012
  • Posts: 58
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Application Declined for Amex SPG Business Credit Card
« Reply #123 on: September 11, 2013, 09:37:32 AM »
My application was declined but I don't know why. The link for more details is broken.

Any chance I can successfully appeal the decision? Has anyone done so? If so, please share your tips.

Offline shmebeble

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2013
  • Posts: 1669
  • Total likes: 88
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: NYC
Re: Application Declined for Amex SPG Business Credit Card
« Reply #124 on: September 11, 2013, 09:44:59 AM »
Yes. Just call them up. Just give them the classic shpiel that you want to separate business and personal expenses.
If the first person doesn't help HUCA (Hang Up and Call Again)
good luck

Offline Marco Polo

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Jul 2012
  • Posts: 13126
  • Total likes: 49
  • DansDeals.com Hat Tips 104
  • Gender: Male
    • View Profile
Re: Application Declined for Amex SPG Business Credit Card
« Reply #125 on: September 11, 2013, 09:45:24 AM »
My application was declined but I don't know why. The link for more details is broken.

Any chance I can successfully appeal the decision? Has anyone done so? If so, please share your tips.
Not really a need for a new thread, but you should call them up.
Quaerite et Invenietis.

Offline Yeki89

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Mar 2011
  • Posts: 3846
  • Total likes: 19
  • DansDeals.com Hat Tips 5
    • View Profile
Re: Application Declined for Amex SPG Business Credit Card
« Reply #126 on: September 11, 2013, 09:46:50 AM »
Not really a need for a new thread, but you should call them up.
Welcome to n00bsdeals

Offline shmebeble

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2013
  • Posts: 1669
  • Total likes: 88
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: NYC
Re: Application Declined for Amex SPG Business Credit Card
« Reply #127 on: September 11, 2013, 09:48:20 AM »
Welcome to n00bsdeals
Welcome to you schmo!  :o
IF you don't want to waste your time, dont respond at all

Offline sushimaven

  • Dansdeals Silver Elite
  • **
  • Join Date: Nov 2012
  • Posts: 58
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: Application Declined for Amex SPG Business Credit Card
« Reply #128 on: September 11, 2013, 09:50:31 AM »
Sorry to offend anyone with my noobie-ism.

Offline Yeki89

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Mar 2011
  • Posts: 3846
  • Total likes: 19
  • DansDeals.com Hat Tips 5
    • View Profile
Re: Application Declined for Amex SPG Business Credit Card
« Reply #129 on: September 11, 2013, 09:51:40 AM »
Welcome to you schmo!  :o
IF you don't want to waste your time, dont respond at all
People here don't like when n00bs open new threads.
Sorry to offend anyone with my noobie-ism.
There is only one way people like you will learn.

Offline sushimaven

  • Dansdeals Silver Elite
  • **
  • Join Date: Nov 2012
  • Posts: 58
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: Application Declined for Amex SPG Business Credit Card
« Reply #130 on: September 11, 2013, 09:53:45 AM »
@Yeki89, what way is that?

Offline Yeki89

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Mar 2011
  • Posts: 3846
  • Total likes: 19
  • DansDeals.com Hat Tips 5
    • View Profile
Re: Application Declined for Amex SPG Business Credit Card
« Reply #131 on: September 11, 2013, 09:56:49 AM »
By realizing the world doesn't stoop to their command and wishes every time they need something.
No one has an issue with supplying information.
But it needs to be done in the correct way.
http://forums.dansdeals.com/index.php?topic=29724.msg516999
is a good way to start.

Offline sushimaven

  • Dansdeals Silver Elite
  • **
  • Join Date: Nov 2012
  • Posts: 58
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: Application Declined for Amex SPG Business Credit Card
« Reply #132 on: September 11, 2013, 10:00:49 AM »
@Yeki89, I know you are Dansdeals Presidential Platinum Elite and I'm just a gurnisht noobie but seriously you could have posted the helpful link in a gracious way.

I don't see how the tone of my post can in any way be interpreted as asking the world to stoop to my command. Sheesh.

You have a gmar tov, now.

Offline sushimaven

  • Dansdeals Silver Elite
  • **
  • Join Date: Nov 2012
  • Posts: 58
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: Application Declined for Amex SPG Business Credit Card
« Reply #133 on: September 11, 2013, 10:03:15 AM »
Also, part of my inquiry was to ask if anyone on DDF had successfully appealed a negative decision specifically related to the SPG Business CC. I couldn't find anything in my search.

Offline shmebeble

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2013
  • Posts: 1669
  • Total likes: 88
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: NYC
Re: Application Declined for Amex SPG Business Credit Card
« Reply #134 on: September 11, 2013, 05:50:11 PM »
Also, part of my inquiry was to ask if anyone on DDF had successfully appealed a negative decision specifically related to the SPG Business CC. I couldn't find anything in my search.
Dont argue with people on the thread for no reason.....

Offline sguitarist18

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2011
  • Posts: 1838
  • Total likes: 894
  • DansDeals.com Hat Tips 6
    • View Profile
  • Location: NY
Re: AMEX Reconsideration
« Reply #135 on: September 12, 2013, 05:53:54 AM »
OK, never had any AMEX, jut chase - freedom, SP, IB, IP.

Did an AMEX 4BM last week - SPG personal and business, Gold Business OPEN, and blue cash preferred.

So far, the first 3 are approved, when I called about the Blue, she said she has to look into it and she'll call me back last night.

Should have called earlier...she never called me back, so i called again, another woman (both were based in India) told me that when there are multiple apps, they have to wait 5 days between each approval (10 days after application, 3 were approved - once instant, and one each 5 days after that).

Any truth to this? Also, that probably means 4 different hard pulls?

Also, she said that while she could have a manager call me back (she said he'd call within a half-hour, he never called either), there was no way for me to speak to anyone in America.

Any truth to that, either?

Any recommendations (aside from/in addition to the standard HUCA that I'll be doing anyway)?

Offline ayman

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2013
  • Posts: 1444
  • Total likes: 34
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
    • Simplify Shopping
Re: AMEX Reconsideration
« Reply #136 on: September 12, 2013, 12:21:01 PM »
My exp w amex is when they say their supervisor will call back and they took my number, they don't always do so. I complained about it to CS and was compensated for the lack of courtesy.
Buy discounted gift cards from me.
www.simplifyshopping.com

Offline meshugener

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Feb 2012
  • Posts: 6959
  • Total likes: 62
  • DansDeals.com Hat Tips 4
  • Gender: Female
    • View Profile
  • Location: DDF
  • Programs: Amex Platinum, Chase Freedom 10X10 Exclusives, Avis Presidents Club, National Executive, Hertz 5 Star, Hilton Gold, Accor Platinum, Hyatt Platinum, Marriott Silver, SPG Gold, Club Carlson Gold
Re: Application Declined for Amex SPG Business Credit Card
« Reply #137 on: September 12, 2013, 12:52:59 PM »
Also, part of my inquiry was to ask if anyone on DDF had successfully appealed a negative decision specifically related to the SPG Business CC. I couldn't find anything in my search.
This time I'll answer you: yes, I was denied for SPG biz, I called in to appeal, they forwarded to the "concerned(?) department" and was approved two weeks later.

But this was just a good will reply.
If you continue acting in a disrespectful manner towards any of our senior DDF members, you can forget getting any help here. Okay??
Love me or hate me. I still love you.

Offline HP58

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Mar 2013
  • Posts: 1396
  • Total likes: 5
  • DansDeals.com Hat Tips 6
    • View Profile
  • Location: Lakewood
Re: AMEX Reconsideration
« Reply #138 on: October 01, 2013, 11:17:47 PM »
Was denied for SPG biz last week, but when I call the recon number they gave me & enter my info, they tell me the computer system w/ the requisite info is down I should try again later. Going on for 2 days now. A/b else w/ same experience? Any alternative route?

Offline jaywhy

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Sep 2012
  • Posts: 3781
  • Total likes: 70
  • DansDeals.com Hat Tips 7
    • View Profile
Re: AMEX Reconsideration
« Reply #139 on: October 02, 2013, 12:55:42 AM »
Was denied for SPG biz last week, but when I call the recon number they gave me & enter my info, they tell me the computer system w/ the requisite info is down I should try again later. Going on for 2 days now. A/b else w/ same experience? Any alternative route?
Ask for compensation :)