I have MANY gripes with Amazon, but the latest really irritates me. I have been getting lately a few chargebacks form APO addresses stating they never received their packages although USPS clearly shows delivered. Amazon automatically charges back the payment & disregards all appeals with the answer “No signature – no payment”. However, it is my understanding that there is no such thing as signatures on APO addresses but Amazon doesn’t care.
Is there ANY recourse or I just let them steal my money? Not selling to APO addresses is not really an option since I do plenty of business with the military, however if this keeps up I may just have no choice but drop APO address on Amazon.
Here is their last response:
While we understand your concerns about this transaction, we cannot reverse the claim decision at this time.
We can only change this claim upon receiving direct communication from the buyer stating that the item was received with authorization to recharge them for the purchase. Otherwise, please consider this claim closed.