Details?
Got booked in a Deluxe Suite, which as per their website, is a bi-level suite with a spiral staircase, and a "Hyatt Grand King Bed
". Got what apparently is the only one of the 5 Deluxe Suites that is not bi-level. It is single level, no staircase, and a full size bed. They offered me a measly 4k points as comp.