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American Express reconsideration (personal and business):
866-314-0237
1-800-582-6471

Another number they gave me on the phone for Biz: 800 952 7560
Also, 1800-567-1083
Also: 1800-334-0400 (gave me for Gold)

To check your application status: americanexpress.com/applicationstatus

Random: see this great article about negotiating tactics with Customer Service Reps
« Last edited by TimT on March 16, 2016, 09:34:16 PM »

Author Topic: AMEX Reconsideration  (Read 185648 times)

Offline ludmila

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Re: AMEX Reconsideration
« Reply #1260 on: April 15, 2019, 05:49:45 PM »
My wife recently got a targeted offer for AMEX Delta with no language limiting signup bonus to new customers. I applied for the card and again, no pop-up warning that she's had the card before. AMEX called because she already had 5 cards, but gladly approved it after she closed one.

Now AMEX says they decided not to give her the signup bonus because she's churned the card twice before, and even though the T&C doesn't say new users only, it says they reserve the right to modify or withdraw the offer, which they're doing because she's abused it. This is for AMEX Delta Biz if it matters.

Has anyone else had something like this happen? Any recourse?
Not that I know off, this makes hard to know whether it is worth applying to cards you previously had even with no language.
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Offline dealtastic

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Re: AMEX Reconsideration
« Reply #1261 on: April 16, 2019, 02:22:19 AM »
My wife recently got a targeted offer for AMEX Delta with no language limiting signup bonus to new customers. I applied for the card and again, no pop-up warning that she's had the card before. AMEX called because she already had 5 cards, but gladly approved it after she closed one.

Now AMEX says they decided not to give her the signup bonus because she's churned the card twice before, and even though the T&C doesn't say new users only, it says they reserve the right to modify or withdraw the offer, which they're doing because she's abused it. This is for AMEX Delta Biz if it matters.

Has anyone else had something like this happen? Any recourse?

Not unheard of. Best strategy is to move on, sometimes they'll credit the points anyway in 6-12 months.

Offline Traveler718

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Re: AMEX Reconsideration
« Reply #1262 on: April 16, 2019, 07:53:42 AM »
Not unheard of. Best strategy is to move on, sometimes they'll credit the points anyway in 6-12 months.

Thanks, my question is if it's worth it to do the 4k spend knowing this in advance. After posting here, I looked around and found that I'm far from the only one. DOC has a post about it from December, but then in March posted that many of those people ended up getting their SUBs, some after filing complains with AMEX and CFPB. If I'd already met the spend I'd certainly fight them. Having just gotten the card, I wonder if I should give it a shot, or focus my spending on more lucrative projects.

Offline tzifanya54

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Re: AMEX Reconsideration
« Reply #1263 on: April 16, 2019, 08:39:41 AM »
Thanks, my question is if it's worth it to do the 4k spend knowing this in advance. After posting here, I looked around and found that I'm far from the only one. DOC has a post about it from December, but then in March posted that many of those people ended up getting their SUBs, some after filing complains with AMEX and CFPB. If I'd already met the spend I'd certainly fight them. Having just gotten the card, I wonder if I should give it a shot, or focus my spending on more lucrative projects.
Good chance points will post regardless of what rep says. I would do the spend.

Offline jacobz

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Re: AMEX Reconsideration
« Reply #1264 on: Today at 05:47:26 PM »
I recently applied for AMEX Hilton Aspire card and got rejected due to "too much debt". I called Amex reconsideration line 3 times and still no luck for approval. I have a great FICO score of over 800 and have been with AMEX for more than 5 years now. The Debt I believe is Student loan. any suggestions or tips would be appreciated/
I have personal and business marriot card blue cash and simply cash with (4 AMEX card)