Author Topic: Starwood AMEX Master Thread  (Read 471272 times)

Offline TAVI

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Re: Starwood AMEX Master Thread
« Reply #3460 on: May 02, 2018, 07:16:13 PM »
i had it once and they credited me the points right away when i spoke to them (a few years ago)


Thank you. Called them up based on your advise.
Initially the rep wanted to submit a case and asked I follow up in 2 billing cycles. which seemed absurd given that its been over 6 months now.
I requested to escalate to a manager, and I was told that she added the points, so will see as the account doesn't reflect it yet, but that might just be timing.

Offline zagguru

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Re: Starwood AMEX Master Thread
« Reply #3461 on: May 04, 2018, 08:37:30 AM »
I see SPG AX - CORRECTION and points deducted ( over 1k) ,anyone know what this is? I never returned anything

Today the same thing happened to me. I didnt return anything either...

Offline GettingReady

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Re: Starwood AMEX Master Thread
« Reply #3462 on: May 04, 2018, 06:33:30 PM »
Anyone know if Sheraton lounge access will be honored for a booking made now for after 8/1?

I booked two international stays last winter. One was noncommittal re: the change in policy and what they could do. They other offered complimentary breakfast but not lounge access.

Offline zagguru

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Re: Starwood AMEX Master Thread
« Reply #3463 on: May 04, 2018, 06:37:59 PM »
I booked two international stays last winter. One was noncommittal re: the change in policy and what they could do. They other offered complimentary breakfast but not lounge access.

You reached out to the hotel?

Offline GettingReady

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Re: Starwood AMEX Master Thread
« Reply #3464 on: May 04, 2018, 06:44:23 PM »
You reached out to the hotel?

Yes. I contacted the GM at each hotel.

I did try SPG for a retention bonus on my Biz card since they taking away some benefits, but it was a no-go. I need to try again.

Offline nirc

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Re: Starwood AMEX Master Thread
« Reply #3465 on: May 06, 2018, 11:54:15 AM »
Amex SPG Business - annual fee charged. called and got nothing --- no points or statement credit offered to keep account opened.
i wont even get free annual night with marriot/spg since that benefit not start until august.

suggestions???

Offline SPLP

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Re: Starwood AMEX Master Thread
« Reply #3466 on: May 06, 2018, 01:02:38 PM »
 Same situation--I plan to cancel after due  date

Offline nirc

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Re: Starwood AMEX Master Thread
« Reply #3467 on: May 06, 2018, 04:15:44 PM »
Don't really use the card to be honest, nor have I used any of the Amex offers in quite a while.
I did not call retentions, so that def should be the first avenue to pursue.
TY

called retention twice and nothing.

Offline shapsam

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Re: Starwood AMEX Master Thread
« Reply #3468 on: May 08, 2018, 03:36:04 PM »
Today I got 2.5k points in my account and it says this: "SPG AX SUPP CARD BONUS CNSMR" a family member got 7.5k and it says the same thing, anyone know what this is?

Offline mochjas

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Re: Starwood AMEX Master Thread
« Reply #3469 on: May 08, 2018, 03:46:14 PM »
Today I got 2.5k points in my account and it says this: "SPG AX SUPP CARD BONUS CNSMR" a family member got 7.5k and it says the same thing, anyone know what this is?
AU bonuses per Doc

Offline nirc

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Re: Starwood AMEX Master Thread
« Reply #3470 on: May 08, 2018, 03:56:33 PM »
AU bonuses per Doc

Interesting as I called SPG and they told me there were no bonuses for adding AU to either the business or consumer Amex

Offline shapsam

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Re: Starwood AMEX Master Thread
« Reply #3471 on: May 08, 2018, 04:19:24 PM »
AU bonuses per Doc
From the offer for adding 4 AUs that most people only got for 1?

Offline yelped

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Re: Starwood AMEX Master Thread
« Reply #3472 on: May 08, 2018, 04:21:54 PM »
From the offer for adding 4 AUs that most people only got for 1?
It seems so. I was missing 5k and just got it today with the same description. Thing is a rep did process it for it me manually over the phone a couple of months ago.

Offline farmbochur

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Re: Starwood AMEX Master Thread
« Reply #3473 on: May 08, 2018, 04:58:09 PM »


It seems so. I was missing 5k and just got it today with the same description.
+7.5k


Thing is a rep did process it for it me manually over the phone a couple of months ago.
I never got around to calling in for a manual credit. Now I wish I wouldn't have procrastinated so long.
Risk is opportunity

Offline yelped

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Re: Starwood AMEX Master Thread
« Reply #3474 on: May 08, 2018, 06:27:17 PM »
I had to call for other stuff anyhow...

Offline Dan

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Re: Starwood AMEX Master Thread
« Reply #3475 on: May 08, 2018, 07:21:46 PM »
w00t! DD (Double dip) FTW!
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline yelped

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Re: Starwood AMEX Master Thread
« Reply #3476 on: May 08, 2018, 09:12:38 PM »
w00t! DD (Double dip) FTW!
You also got manually credited, iirc, right?

Offline Dan

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Re: Starwood AMEX Master Thread
« Reply #3477 on: May 08, 2018, 09:13:33 PM »
That's the DD :)
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline ben89

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Re: Starwood AMEX Master Thread
« Reply #3478 on: May 08, 2018, 09:37:00 PM »
w00t! DD (Double dip) FTW!
i gave up on calling. Glad they finally showed up

Offline davidrotts63

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Re: Starwood AMEX Master Thread
« Reply #3479 on: May 08, 2018, 10:30:17 PM »
I'm the loser now who got it automatically.
ETA: scratch that, I just got another 5k, IINM I got all 10k at first.
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch