Author Topic: Starwood AMEX Master Thread  (Read 346253 times)

Offline yitzyul

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Re: Starwood AMEX Master Thread
« Reply #3510 on: July 04, 2018, 07:15:37 PM »
NEXT anniversary.
So if my AF is now, I should prob cancel, because it will cost me 2 AF's for the free night?

Offline SPLP

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Re: Starwood AMEX Master Thread
« Reply #3511 on: July 07, 2018, 06:41:26 PM »
YES 2019--think worth the one extra fee -my fee is $65 -- it is worth paying for one night free

BUT-- Call and try to get a spending offer some have gotten

Offline shaulyaakov

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Re: Starwood AMEX Master Thread
« Reply #3512 on: July 17, 2018, 10:33:38 AM »
My fee posted in July but is payable in Aug. I called Amex to see if I would get the free night this year, they said yes, since it goes by statement date (which is past Aug 1). I asked for proof, they transferred me to Starwood who said they have no idea, and Amex doesn't really know what's going on. (He was pretty honest that the merger is being handled badly on the backend and nobody understands anything yet).

Do I trust Amex? If I don't get the night by 2 weeks, do you think I can get them to waive the fee?

Offline SPLP

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Re: Starwood AMEX Master Thread
« Reply #3513 on: July 17, 2018, 11:51:00 AM »
My fee posted in July but is payable in Aug. I called Amex to see if I would get the free night this year, they said yes, since it goes by statement date (which is past Aug 1). I asked for proof, they transferred me to Starwood who said they have no idea, and Amex doesn't really know what's going on. (He was pretty honest that the merger is being handled badly on the backend and nobody understands anything yet).

Do I trust Amex? If I don't get the night by 2 weeks, do you think I can get them to waive the fee?

SORRY TO SAY-- you will not get the free night this year  and as far I know Amx "never" waves the fee-- maybe they will give you spending challenge -spend $500 -get 3000 miles etc

Offline shaulyaakov

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Re: Starwood AMEX Master Thread
« Reply #3514 on: July 17, 2018, 03:32:11 PM »
SORRY TO SAY-- you will not get the free night this year  and as far I know Amx "never" waves the fee-- maybe they will give you spending challenge -spend $500 -get 3000 miles etc

The question is whether I can leverage what the rep told me to get the fee waived. What's there AF refund policy?

Offline US

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Re: Starwood AMEX Master Thread
« Reply #3515 on: July 17, 2018, 04:02:09 PM »
The question is whether I can leverage what the rep told me to get the fee waived. What's there AF refund policy?
Ask him/her to send confirmation email, record your conversation, use it for proof.

Offline shaulyaakov

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Re: Starwood AMEX Master Thread
« Reply #3516 on: July 17, 2018, 04:28:23 PM »
Ask him/her to send confirmation email, record your conversation, use it for proof.

Tried, they said since it's a new feature, they can't provide proof. Maybe I will HUCA.

Offline beirush228

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Re: Starwood AMEX Master Thread
« Reply #3517 on: July 31, 2018, 12:04:37 AM »
My AF arrived on July 27th! Any updates how to deal with it? I was sure it was August 3rd.

Offline keemster26

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Re: Starwood AMEX Master Thread
« Reply #3518 on: July 31, 2018, 12:21:08 AM »
My AF arrived on July 27th! Any updates how to deal with it? I was sure it was August 3rd.
Call retention...

Offline ludmila

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Re: Starwood AMEX Master Thread
« Reply #3519 on: July 31, 2018, 01:46:36 AM »
Call retention...
I tried many times this week, they are not giving any offers, maybe I am not lucky but I could not get anything.
I was the Best,still the Best, and will always be the Best.
Pele Good,Maradona Better, George Best.

Offline beirush228

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Re: Starwood AMEX Master Thread
« Reply #3520 on: July 31, 2018, 03:28:31 AM »
5 days short of the Annual Certificate. That's what I was referring to. Not just a typical retention bonus I thought. Either way I'll post my data point after I call them if the certificate is anything different. 

Offline beirush228

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Re: Starwood AMEX Master Thread
« Reply #3521 on: July 31, 2018, 11:02:06 PM »
Called, but it seems that until the the 1st of August no one can do anything. I'll try again in about 10 days. Plus they mentioned about accepting a retention offer last year (they view my request as typical retention), so I guess it's true the 13 month wait.

Offline mochjas

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Re: Starwood AMEX Master Thread
« Reply #3522 on: August 01, 2018, 07:25:18 PM »
My AF arrived on July 27th! Any updates how to deal with it? I was sure it was August 3rd.
same just checked that really sucks for us.

Online davidrotts63

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Re: Starwood AMEX Master Thread
« Reply #3523 on: August 01, 2018, 07:26:16 PM »
Check last year's. Make sure they aren't screwing you.
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline mochjas

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Re: Starwood AMEX Master Thread
« Reply #3524 on: August 01, 2018, 07:30:12 PM »
Check last year's. Make sure they aren't screwing you.
they arent. My wifes biz was 7/7 guess I gotta start calling retention

our other 2 arent so bad. one is due in November and the other in Feb