I asked them for an exception for being "a loyal customer since 2002" before I applied over the phone.
At first the app went to pending bc I applied for plat biz card same day so it was an automatic systematic verification for fraud.
Before my apps I had a blue personal, spg personal, plat personal, gold biz card. Now have 3 more on the way (biz plat, personal hilton, and spg biz).