I am having a lot of trouble convincing AMEX to waive my AF for my Starwood card. I have been doing this through secure chat. I have tried with 6 or 7 representatives. Does this type of thing need to be done over the phone, or have they cracked down on this and are not waiving the fee? Also, if I cannot get the fee waived can I just cancel the card and keep the Starwood points.
Thanks :-)