My fee posted in July but is payable in Aug. I called Amex to see if I would get the free night this year, they said yes, since it goes by statement date (which is past Aug 1). I asked for proof, they transferred me to Starwood who said they have no idea, and Amex doesn't really know what's going on. (He was pretty honest that the merger is being handled badly on the backend and nobody understands anything yet).
Do I trust Amex? If I don't get the night by 2 weeks, do you think I can get them to waive the fee?