I'm not sure if this is the right thread for this but couldn't find where else to post this so here goes.
I've been a longtime Amex customer and I've spent a ton on my SPG card in the last few years.
I have never had any late payments or interest charges on my account in the past but this past year I had 2 cases where they waived the charges for me as a courtesy due to the circumstances.
This past month I made a payment from a new bank account and the payment was returned to me since I entered the wrong routing number, but I was only notified about the returned payment a few days later after my due date and sure enough, I got a $600 interest charge on my account.
I immediately made another payment with the correct info and it went through properly.
I called them right away and I was told by a few reps and managers that they are unable to waive that interest charge for me since I have had 2 charges waived in the past year already even though I technically paid my bill on time which they can see from my account history.
I even threatened to close my accounts and post this to social media but to no avail.
Does anyone have any ideas what I can do at this point to get rid of this charge?
Please help me!
TIA!