Author Topic: Starwood AMEX Master Thread  (Read 685730 times)

Offline tuvz

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Re: Starwood AMEX
« Reply #320 on: January 22, 2013, 08:08:10 PM »
i got the 30k SPG offer in september and have almost reached the 5k threshold, however the 10k points after first $1 never posted...should i be worried?
the card was part of a 3bm, delta & PRG whose bonuses already posted, and were my first 3 amex cards ever...

Bump...
anyone?

Offline sky121

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Re: Starwood AMEX
« Reply #321 on: January 24, 2013, 08:34:55 AM »
Bump...
anyone?

Having those other cards doesn't stop you from getting the bonus on the SPG.
If the points didn't post I'd call Amex.
"Not all who wander are lost"

Offline tuvz

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Re: Starwood AMEX
« Reply #322 on: January 24, 2013, 09:50:48 AM »
Having those other cards doesn't stop you from getting the bonus on the SPG.
If the points didn't post I'd call Amex.

Thanks
Im now on a big ymmv after signing up for 2 plats in my next 3bm
Should i bother now or wait till i figure out this one?

Offline sky121

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Re: Starwood AMEX
« Reply #323 on: January 24, 2013, 09:51:56 AM »
Thanks
Im now on a big ymmv after signing up for 2 plats in my next 3bm
Should i bother now or wait till i figure out this one?

That is  YMMV but the SPG shouldn't have anything to do with the other cards. Meanwhile if you aren't in a rush you could just wait.
"Not all who wander are lost"

Offline newbelle0522

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Amex Starwood question
« Reply #324 on: January 28, 2013, 09:06:33 PM »
Hi all.  Has anyone gotten both the starwood personal and buiness cards within a 1 year timeframe?  If so do you get both welcome bonuses?

Offline yosele

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Re: Amex Starwood question
« Reply #325 on: January 28, 2013, 09:35:27 PM »
probably was asked zillion times, but I applied on one day for both and got both signup bonuses

Offline Drago

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Re: Starwood AMEX
« Reply #326 on: February 03, 2013, 02:54:47 PM »
I have 2 personal cards and 1 biz.
I received 4 nights credit for the personal and biz cards.
Should I press SPG for receive another 2 nights for my second SPG personal card, or might it bring unwanted attention?

Offline btab

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Re: Starwood AMEX
« Reply #327 on: February 06, 2013, 01:12:27 PM »
I really just wanted to share something that happened with SPG AMEX that has never really happened to me before, but I am sure you guys have got the same treatment. I bought some Restaurant.com coupons for Mozart Cafe in Hollywood FL 4 to be exact. Motzart broke their partnership with Restaurant.com and I had to get "credit" to the site. I opened up an inquiry with AMEX and after about 2 months time they found in favor of Restaurant.com. I just called back with the reference number and the lady credited my account gave me 3k starpoints and said sorry for the inconvenience. I now made the money back for the coupons, got 3k starpoints for nothing, and have 4 coupons to restaurant.com that can now be redeemed for other merchants. Oh what a wonderful day!
learning about churning

Offline bruce

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Re: Starwood AMEX
« Reply #328 on: February 12, 2013, 01:31:00 PM »
I applied for some Amex cards in September SPG's me and wife as well as a Gold.

After completing all the spends and not receiving the bonuses (25k for Gold and 30k for SPG), I wrote to them. Their response was...


Response (S.Saraswat)     02/11/2013 03:50 AM

Dear Bruce,

I see that as per the promotion, you could receive:

10,000 bonus points after the first purchase on the Card
20,000 bonus points on spending $5,000 on the Card within the first 6 months (183 days) of Cardmembership.

However, as you have a previous Starwood Preferred Guest Card ending in 91002, your new Starwood Guest Card ending in 91004 is not eligible for the bonus.

Please know that as per the terms and conditions                                                                                                                                                                                                                                                                                                                                                          of the promotion, the bonus offer is not available to applicants who have had this product within the last 12 months.

We appreciate your understanding regarding this matter.

We value your association since 2003 and look forward to continuing to serve you.

Sincerely,                                     
                                     
Sanjay Saraswat                                     
Email Servicing Team                                     
American Express Interactive Services

I know forsure that altough the new apps specifically state this prominently in the offer terms (party may be over folks), when I applied in September this was NOT a term or condition.

Any advice, Does anyone have a print screen of the offer without the term that I can send them?

I'd appreciate any help with this matter.

Offline AJK

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Re: Starwood AMEX
« Reply #329 on: February 12, 2013, 01:40:51 PM »
Why not simply reply with that?
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Offline bruce

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Re: Starwood AMEX
« Reply #330 on: February 12, 2013, 01:52:44 PM »
Thanks!

I just did. But I would love a print screen from someone so I can be backed up with it if necessary.

Did anyone have similar experiences recently?

Offline bruce

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Re: Starwood AMEX
« Reply #331 on: February 12, 2013, 03:30:55 PM »
Why not simply reply with that?

Here's what I got for a response when I replied with that. I can really use a print screen of that application!

Response (Shelly Champramary_MR)     02/12/2013 03:02 PM
Dear Bruce,

I am sorry to say that you will not receive the bonus points because you already have a Starwood Preferred Guest Card ending in 91002.

A welcome bonus offer is not available to applicants who have or have had the same product within the last 12 months or have had a Card within the same product family in the last 90 days (Consumer) / 12 months (OPEN).

I am sorry that you were not aware of this term.

This information is available at the 'benefits and terms' page of the application form.

Since your account is not eligible for the bonus, we will not be able to apply it manually.

We appreciate your understanding in this matter.

Sincerely,       
       
Shelly Champramary       
Email Servicing Team       
American Express Interactive Services

Offline Drago

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Re: Starwood AMEX
« Reply #332 on: February 12, 2013, 03:41:57 PM »
Not everyone has the luck of Dan...

Offline SPLP

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Re: Starwood AMEX
« Reply #333 on: February 12, 2013, 03:56:40 PM »
Here's what I got for a response when I replied with that. I can really use a print screen of that application!

Response (Shelly Champramary_MR)     02/12/2013 03:02 PM
Dear Bruce,

I am sorry to say that you will not receive the bonus points because you already have a Starwood Preferred Guest Card ending in 91002.

A welcome bonus offer is not available to applicants who have or have had the same product within the last 12 months or have had a Card within the same product family in the last 90 days (Consumer) / 12 months (OPEN).

I am sorry that you were not aware of this term.

This information is available at the 'benefits and terms' page of the application form.

Since your account is not eligible for the bonus, we will not be able to apply it manually.

We appreciate your understanding in this matter.

Sincerely,       
       
Shelly Champramary       
Email Servicing Team       
American Express Interactive Services

I would not give up , I got the star biz card late Aug , and all my points posted

try sending a few more sm's - each time start a new one --  when you think it will be your last sm , tell them you want this sm reviewed by a supervisor , make sure always say "WHEN I APPLIED THE TERMS......" if can not get the points via sm  -take it to the presidents office -- do not give up

Offline AJK

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Re: Starwood AMEX
« Reply #334 on: February 12, 2013, 03:58:54 PM »
Here's what I got for a response when I replied with that. I can really use a print screen of that application!

Response (Shelly Champramary_MR)     02/12/2013 03:02 PM
Dear Bruce,

I am sorry to say that you will not receive the bonus points because you already have a Starwood Preferred Guest Card ending in 91002.

A welcome bonus offer is not available to applicants who have or have had the same product within the last 12 months or have had a Card within the same product family in the last 90 days (Consumer) / 12 months (OPEN).

I am sorry that you were not aware of this term.

This information is available at the 'benefits and terms' page of the application form.

Since your account is not eligible for the bonus, we will not be able to apply it manually.

We appreciate your understanding in this matter.

Sincerely,       
       
Shelly Champramary       
Email Servicing Team       
American Express Interactive Services

That doesn't address your claim, i.e. your app DID NOT include such language.

I'd reiterate that.
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Offline Drago

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Re: Starwood AMEX
« Reply #335 on: February 12, 2013, 04:13:03 PM »
I would not give up , I got the star biz card late Aug , and all my points posted

try sending a few more sm's - each time start a new one --  when you think it will be your last sm , tell them you want this sm reviewed by a supervisor , make sure always say "WHEN I APPLIED THE TERMS......" if can not get the points via sm  -take it to the presidents office -- do not give up
Try tweeting them as well. That's helped me in the past.

Offline bruce

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Re: Starwood AMEX
« Reply #336 on: February 12, 2013, 05:37:03 PM »
I would not give up , I got the star biz card late Aug , and all my points posted

try sending a few more sm's - each time start a new one --  when you think it will be your last sm , tell them you want this sm reviewed by a supervisor , make sure always say "WHEN I APPLIED THE TERMS......" if can not get the points via sm  -take it to the presidents office -- do not give up

I appreciate that advice.

Do you think I should send the SM to different departments?

Also, how do I contact the presidents office if need be?

Also I'm scared that they may shut me down for opening so many cards?

Also will I need a print screen of the app for proof.

Sorry so many questions

Offline bruce

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Re: Starwood AMEX
« Reply #337 on: February 12, 2013, 07:13:58 PM »
Try tweeting them as well. That's helped me in the past.

How do you tweet them?

Offline SPLP

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Re: Starwood AMEX
« Reply #338 on: February 13, 2013, 04:09:16 AM »
I appreciate that advice.

Do you think I should send the SM to different departments?

Also, how do I contact the presidents office if need be?

Also I'm scared that they may shut me down for opening so many cards?

Also will I need a print screen of the app for proof.

Sorry so many questions

only u can answer if u think u may get shut down , if u think so --i would back off pushing and not risk  a shut down --somehow i think if a shut down was in the works , u would now by now plus i personally doubt that by pushing it will cause one

ref -"Do you think I should send the SM to different departments? " after each negative if can change i would -- but when u request a supervisor sm on top of a refusal

it would help if had a screen - try to google or flyer talk -- but i think if get right person you will not need

pres office 212 640 2000

good luck and lets us know results

 

Offline Drago

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Re: Starwood AMEX
« Reply #339 on: February 13, 2013, 05:14:20 AM »
How do you tweet them?
They have a twitter handle. Set up an account, and tweet to them.