Starwood AMEX Master Thread

[bruce]

only u can answer if u think u may get shut down , if u think so --i would back off pushing and not risk  a shut down --somehow i think if a shut down was in the works , u would now by now plus i personally doubt that by pushing it will cause one

ref -"Do you think I should send the SM to different departments? " after each negative if can change i would -- but when u request a supervisor sm on top of a refusal

it would help if had a screen - try to google or flyer talk -- but i think if get right person you will not need

pres office 212 640 2000

good luck and lets us know results

Response (Keshav Singh)     02/12/2013 11:59 PM
Dear Bruce,

I'd like to inform you that we've forwarded this matter to our concern team for further investigation.

As soon as the investigation gets completed, your account will be noted with the information and we'll inform you the eligibility and the actions taken on your account.

We appreciate your understanding and patience.

Is there anything else I may assist you with, please contact us and I will be glad to help you.

Sincerely,   
Keshav Singh 
Email Servicing Team   
American Express Interactive Services

[SPLP]

better then a NO-- i received similar for other requests -- and always wound up OK

Just in case you get a denial -- go back and ask for some good will since you did the spend, love the card bla bla bla

[Yungerman]

I have some good news.

I had a SPG card that I cancelled Nov 2011. Last September before the deadline I applied and was hoping to get the bonus 30k. After calling in to demand the bonus points they made an investigation and verified that it was less than 12 months(10 months) that I cancelled before applying. I HUCA many times later but to no avail, besides for some measly 2.5k goodwill points.

Just now, as I was speaking to a CSR, I was notified that there is absolutely nothing I could do to reverse the decision of some unknown, mysterious, and unreachable department. I didn't give up(especially since I was only approx. 6 weeks short of the 12 months) and asked 
for a supervisor.

The supervisor ended up giving me 20k as goodwill/courtesy! Boruch Hashem! 22.5k total! While I'm short 7.5k, the credit inquiry is now worth it!

Lesson: Have Bitachon, HUCA, and give a nice presentation to the supervisor.

Next plan of action: Asking for goodwill points for high spending 

[Fan of Dan]

I have no idea why. That's why I am asking DDF as I thought some of you might have had a similar experience...

Thanks!

JMT

Did you have the SPG card within the past year?

[AJK]

I have some good news.

I had a SPG card that I cancelled Nov 2011. Last September before the deadline I applied and was hoping to get the bonus 30k. After calling in to demand the bonus points they made an investigation and verified that it was less than 12 months(10 months) that I cancelled before applying. I HUCA many times later but to no avail, besides for some measly 2.5k goodwill points.

Just now, as I was speaking to a CSR, I was notified that there is absolutely nothing I could do to reverse the decision of some unknown, mysterious, and unreachable department. I didn't give up(especially since I was only approx. 6 weeks short of the 12 months) and asked 
for a supervisor.

The supervisor ended up giving me 20k as goodwill/courtesy! Boruch Hashem! 22.5k total! While I'm short 7.5k, the credit inquiry is now worth it!

Lesson: Have Bitachon, HUCA, and give a nice presentation to the supervisor.

Next plan of action: Asking for goodwill points for high spending 

Nice -- biggest non-stay related goodwill-retention I've seen IIRC.

[bruce]

When they SM that they are sending for investigation, how long does the investigation typically take?

[DP7]

What is the most amount of points that AMEX will advance me on this card?

[Mtl18]

I put in a transfer request of points to Avios. Its been 2 weeks and I still dont see the miles in my Avios account. I know someone who put in a transfer the same day with a different credit card ompany and the miles were in his Avios account the very next day. Are SPG mile transfers generally very slow? does it help to call them?

[MEIR613]

I put in a transfer request of points to Avios. Its been 2 weeks and I still dont see the miles in my Avios account. I know someone who put in a transfer the same day with a different credit card ompany and the miles were in his Avios account the very next day. Are SPG mile transfers generally very slow? does it help to call them?

SPG transfers are usually very slow.
You can try and call, but I don't think it will help.

[spetropo]

Hiya folks,
Think I am a bit confused, Just got 2k points for keeping my SPG open and paying the $65. Can/Should I apply for another SPG card for the 25k points? should i wait until the 2k points post and close then reapply. Tried to find this out on other threads with no luck. If anyone has a link that would be great don't mind reading or if you have a quick answer that would be appreciated as always.
Thanks
S

[Drago]

Hiya folks,
Think I am a bit confused, Just got 2k points for keeping my SPG open and paying the $65. Can/Should I apply for another SPG card for the 25k points? should i wait until the 2k points post and close then reapply. Tried to find this out on other threads with no luck. If anyone has a link that would be great don't mind reading or if you have a quick answer that would be appreciated as always.
Thanks
S

You can try, but don't forget the 12 month rule which they've been cracking down on recently.

[businessmachine]

Hiya folks,
Think I am a bit confused, Just got 2k points for keeping my SPG open and paying the $65. Can/Should I apply for another SPG card for the 25k points? should i wait until the 2k points post and close then reapply. Tried to find this out on other threads with no luck. If anyone has a link that would be great don't mind reading or if you have a quick answer that would be appreciated as always.
Thanks
S

I don't think that you will get the bonus a second time. Amex began enforcing their T&Cs and if you have/had the card open within a year of new application you will NOT get bonus. Some have slipped through but its looking bad for many...

[spetropo]

Thanks Guess I will be glad for the 2k points
S

[businessmachine]

Thanks Guess I will be glad for the 2k points
S

Definitely- just take what you can get

[Drago]

Definitely- just take what you can get

Or cancel to restart the 12 month clock.

[DoGo]

You can try, but don't forget the 12 month rule which they've been cracking down on recently.

So is it 12 months from the opening of the card or the closing??

[Red]

So is it 12 months from the opening of the card or the closing??

[compddd]

It's confirmed as closing?

[MEIR613]

It's confirmed as closing?

It always was.

[heshy5601]

I don't think that you will get the bonus a second time. Amex began enforcing their T&Cs and if you have/had the card open within a year of new application you will NOT get bonus. Some have slipped through but its looking bad for many...

Is that only for the spg' or all amex cards u gotte wait now 12 months?