Starwood AMEX Master Thread

[Homeandl]

Well, if the wink and the capital YOU didn't do it.....

[A European]

Well, if the wink and the capital YOU didn't do it.....

I guess it is in there system.
I tried again no success  

Welcome to American Express Live Chat! The next available Customer Care Professional will be with you shortly.

For quality assurance, this chat may be recorded and monitored. For your security, please click “END CHAT X” to close this chat window before leaving your computer unattended or when chat is complete.
You are now chatting with Amond.
Amond: Hi, welcome to American Express Chat. My name is Amond. How can I help you today?
you: Hi Amond
Amond: Hello!
you: How are you today?
Amond: I'm good, thank you for asking. Hope you're doing good as well!
you: Yes thanks g-d i am
you: I actually just saw that a new 30.000 offer just came up
you: And i was upset i applied earlier for this card with just 25000 bonus points
you: is there anyway YOU could help me with that?
Amond: Oh, I completely understand the situation where you just enrolled for a new card and got 25K points and the new promotion is for 30k, however, promotion offers keep on changing..
Amond: I’d definitely look into your account and see if anything can be done to match your card with the latest offer.
Amond: Am I chatting with A European?
you: yes you are
Amond: Thank you A European, To validate the account, I’d need to send you a few security questions, please submit the answer.
Amond:
The agent has sent you a secure form
Amond: Thank you!
you: YW
you: TY
Amond: Let me take a look. Please allow me a minute.
you: K
Amond: Thank you for your patience.
you: NP
Amond: I was checking your account and finding the way to match it with the latest promotion offer, but the promotion you had is different than the latest promotion offer and it’s not possible to change the offer now.
Amond: However, please do not disappoint because the offer you had is also a great offer, it’s just a difference of time you enrolled for the card and if today there is an offer for 30k points; there is also a possibility that tomorrow the offer will be for 20k points only or even less than that.
you: No GW points
Amond: I wish I could do that for you, but unfortunately that won't be possible.
you: Why?
Amond: I hope you understand, since both the promotion offers are different and the latest offer is only for the new enrollments.
you: What about good will points?
you: Just to satisfied a loyal customer?
Amond: I've already tried that as well, but it's not allowing me to give any good will points.
you: TY very much for all your help
Amond: You're most welcome.
you: would there maybe be a supervisor that would be able to help me?
Amond: Not possible A European, if that could have done, I did not take time to do that for you and bring a smile on your face.
you: thank you
Amond: You're welcome.
you: by the way are you located in Gurgaon?
you: north
Amond: Surprised! Yes, I am.
you: LOL
Amond: How do you know that?
Amond: Are you a magician or something! (just kidding)
you: I just chat'ed with your friend Vivian
you: almost lunch time
Amond: Oh! I see. Now I'm relaxed! (smile)
you: for you good morning
Amond: Yes it's 11:00 AM here right now.
you: (half smile)
you:
Amond: I know, I hope I was able to make it huge, but it's just unfortunate for me.

[Homeandl]

Awwww, Amond is such a sweetheart, but still couldn't pull it off 

[Saver2000]

I guess it is in there system.
I tried again no success  

Seriously?
You told the rep that you "did" HUCA?

What good could come out of that??

[A European]

Seriously?
You told the rep that you "did" HUCA?

What good could come out of that??

1) I didn't tell him what I spoke to him about.

2) I don't think anything bad could come out of it.

3) If I didn't get the points at least let me have a nice conversation with him.

[Freddie]

As I posted the other night on this thread, I got Amond to give me 1,000 points. Then again, I am with Amex for 22 years.

[A European]

As I posted the other night on this thread, I got Amond to give me 1,000 points. Then again, I am with Amex for 22 years.

No luck with Amend even not a Huge

[mr. perfect]

what's the deal with amex cards for people with no income on the books ? I want the starwoods and the spg biz .  Are there certain cards that are not a good idea

[ayman]

No luck with Amend even not a Huge

Try putac, I was able to get 3k from a supervisor that way. And Super Speed says he got 4k from them. All this even though ppl having a hard time w the chat.

[Centro]

How/when are the points posted to my account, when I pay my bill or even when it's paid it won't post until I get my next bill?

#2
If I return something will I get points for the purchase ( probably not )?

#3
If I pay a part of my bill within the cycle will I get any points for the paid off part?

#4
If I pay my bill through chase bill pay ( or however it's called ) it posts to my account as a credit not as a payment, so would I get points for that amount being it's listed as credited back not as paid off?

[easy48]

I closed an SPG Amex account a while back, how do I find out if it has actually been 12 months so I can qualify for the card with the new bonus?

[Centro]

I closed an SPG Amex account a while back, how do I find out if it has actually been 12 months so I can qualify for the card with the new bonus?

Try this.

[ayman]

As noted above, really hard to get anything from chatting with Amex reps. It seems that you have to putpac.
This was my experience with them today. (and of course no more SM, it directs you to chat. Tried a few times to get around it)

You are now chatting with Ash.
Ash: Hi, welcome to American Express Chat. My name is Ash. How can I help you today?
you: Hi there how are you doing?
Ash: I am doing good....How are you?
you: Doing pretty good, hope to be doing better real soon
Ash: Great!
Ash: How may I help?
you: I have the SPG card from Amex
you: When I signed up for it the offer was only for 25k starwood points with 5k in purchases over 6 mo
Ash: okay
you: Now Amex is offering 30 starwood points, I have been a loyal Amex customer, spend money every month w my amex cards and would like to be matched with the new promo offer
you: I only got the card a couple of weeks ago, mid July
you: Had I known to wait I could have waited 2 to 3 weeks and got the better offer
Ash: I am sorry...Promotions keep on changing on day to day basis...You'll receive points as per the promotion you receive your card
Ash: However, I understand that you wish to avail a better offer
Ash: Therefore, I would suggest you to call the number on the back of your Card
Ash: They'll assist you accordingly
you: ok, so there isn't anything you can do on your end? I have to actually call in?
Ash: I am sorry, all the marketing offers sent by American Express to its customers is purely on solicitation basis.
you: This offer is a public offer, it's on Amex main site
you: the 30k starpoints
Ash: I understand...but your Card was offered under a different promotion...
you: Both of which were public offers, not a special private offer.
Ash: We on our end will not be able to provide the better offer...
Ash: You can discuss about this over the phone
you: Ok thank you for your help Ash.
Ash: You are welcome
Ash: Have a good day

[Centro]

How/when are the points posted to my account, when I pay my bill or even when it's paid it won't post until I get my next bill?

#2
If I return something will I get points for the purchase ( probably not )?

#3
If I pay a part of my bill within the cycle will I get any points for the paid off part?

#4
If I pay my bill through chase bill pay ( or however it's called ) it posts to my account as a credit not as a payment, so would I get points for that amount being it's listed as credited back not as paid off?

Anyone on #3 and 4?

[ayman]

I think all payments are posted as a credit and if you pay before billing cycle ends you should still get points, you spent the money. Only if the item is returned should the points be removed.

[chucksterace]

I think all payments are posted as a credit and if you pay before billing cycle ends you should still get points, you spent the money. Only if the item is returned should the points be removed.

+1, I pay off my bills mid cycle and get points a few days later.

[Super Speed]

I recently stayed in a Starwood hotel and was dissatisfied with the accommodations. I hadn't booked it with my SPG card, is there any chance I can get compensation in points on my SPG account?

[plainbachur]

I recently stayed in a Starwood hotel and was dissatisfied with the accommodations. I hadn't booked it with my SPG card, is there any chance I can get compensation in points on my SPG account?

+1 I just got 5k for complaining westin las Vegas

[ayman]

+1, I pay off my bills mid cycle and get points a few days later.

That's right, you don't get the points to your acct until payment clears; so there is yet another benefit for paying early if you in a rush to get points.

[Super Speed]

+1 I just got 5k for complaining westin las Vegas

Thanks just got 3500 points!
3K from Amex and 500 from SPG. Should I try for more?