I find myself with a problem and I was wondering if anyone has any advice.
My wife and I got the SPG card during the 30K period this summer, one day apart but both within the promo period. We enrolled on the website directly. We both got our 10K after the first purchase and my wife got her 20K after hitting $5K spent, but I didn't. I hadn't had the card within 12 months and there seems to be no other issues that may affect my standing. I have spoken to Amex many many times about this and every time i eventually get them to see that I should have it and don't.. I have had several managers open "inquiries" on the issue and the latest one was answered by AMEX saying I was eligible for 10K after my first purchase and i got it.. case closed. This completely missed the part that i should be eligible for the other bonus..
I can't seem to get anywhere with them on this. I always ask how could I NOT be eligible for a second bonus (even 15K) as its advertised on their website for all applicants??
Any thoughts of ideas would be helpful