I disagree. There are certain thing the government does need to get involved in for example the government must provide an army etc... In regard to the airlines, they are big corporations and have become powerful and they tend to abuse that power. If UA has broken the rules people need to bring it up so UA can come clean and not over power people in the future.
See, you're putting me in the position of defending the airline now. They didn't "break" rules. They are having a bad day, then another bad day then a couple more bad days. So yes, if you have a bad day, they don't give a damn and they still charge for change to your ticket.
AND they handled this sooo poorly.