Poll

Did you catch the 4 mile hong kong deal and book and get ticketed??

YES
81 (28.5%)
NO
35 (12.3%)
CONFIRMED BUT NO TICKET
1 (0.4%)
MISSED THE DEAL
167 (58.8%)

Total Members Voted: 284

Author Topic: PRICING MISTAKE: 4 miles from Hong Kong  (Read 299796 times)

Offline nd

  • Dansdeals Gold Elite
  • ***
  • Join Date: May 2011
  • Posts: 112
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: nj
Re: PRICING MISTAKE: 4 miles from Hong Kong
« Reply #1260 on: July 19, 2012, 11:18:28 PM »
The latest official statement..


Hi Everyone, I want to provide you with a further update on our Hong Kong award programming error from this past weekend. Specifically here’s how we are proceeding with these reservations:
For those customers who had sufficient mileage in their account for the correct award amount, the correct amount of miles were deducted at the time of redemption. Any customers who do not intend to use the published number of miles for their ticket may cancel their reservation without paying a fee and we will refund all miles, taxes and fees.

For those customers who did not have sufficient mileage in their account for the correct award amount, the correct amount of miles could not be deducted at the time of redemption. These tickets have been canceled for non-payment and all taxes and fees have been refunded.

For those customers who have already begun travel, or are ticketed to begin travel on or before July 21, we will not cancel these tickets and will allow travel to be completed in full. This is intended as an accommodation to those customers whose travel is already underway or the departure date to begin travel is imminent.
We hope you’ll agree this was a unique circumstance. Unlike other widely reported “mistake fares,” the number of miles required for these awards – the correct purchase price – was clearly disclosed to customers throughout the MileagePlus award redemption process and is also available on our MileagePlus travel award chart.

We are in the process of communicating with affected customers at this time. Once again, we appreciate your understanding.

Shannon Kelly
Director, Customer Insights
United Airlines
 
whats Customer Insights?

Offline Q274

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Nov 2010
  • Posts: 1687
  • Total likes: 10
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: nyc
  • Programs: barely
Re: PRICING MISTAKE: 4 miles from Hong Kong
« Reply #1261 on: July 19, 2012, 11:22:28 PM »

Offline springles

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Aug 2010
  • Posts: 1980
  • Total likes: 44
  • DansDeals.com Hat Tips 6
    • View Profile
Re: PRICING MISTAKE: 4 miles from Hong Kong
« Reply #1262 on: July 19, 2012, 11:25:53 PM »
DOT complaints done!

Offline SamDaMan

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Sep 2010
  • Posts: 591
  • Total likes: 29
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: cleveland rox!
Re: Re: PRICING MISTAKE: 4 miles from Hong Kong
« Reply #1263 on: July 19, 2012, 11:49:04 PM »
But I'm still proud to be from clev!

Offline nd

  • Dansdeals Gold Elite
  • ***
  • Join Date: May 2011
  • Posts: 112
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: nj
Re: Re: PRICING MISTAKE: 4 miles from Hong Kong
« Reply #1264 on: July 19, 2012, 11:55:20 PM »
+1
i just got off the phone with a re she said its the same as customer care but it didn't sound like she knew what planet she was on so...

Online jj1000

  • Administrator
  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • **********
  • Join Date: Jun 2008
  • Posts: 13805
  • Total likes: 6522
  • DansDeals.com Hat Tips 29367
    • View Profile
  • Location: The value of a forum such as this one is not in that one can post a question and receive an answer, but in that the question has most likely been asked before, and the answer is available to him that will but only use the search function.
  • Programs: 1. Search on google. 2. Search in the right board of DDF with a general word or two. 3. Read the wiki. 4. Read the thread. 5. Ask away.
Re: PRICING MISTAKE: 4 miles from Hong Kong
« Reply #1265 on: July 19, 2012, 11:57:01 PM »
@ND

I am not going to suggest any immoral actions to you but you can certainly take major advantage of this IF you had a hotel reservation and car reservation I don't see how they wouldn't reimburse you for your next trip which they will have to provide you with for a date of your choosing. Maybe ask them to add the infant for free. There are so many possibilities of what they will compensate you with. I hope now you realize how ridiculous they've treated you and file a complaint with DOT or tell a supervisor you will if said demands aren't met (Assuming they are within reason.) Anyway I also want to suggest you write up your story and have mordy send it to his friend at the WSJ you being an exception to their now stated "Policy" it makes for a decent news story and subplot in this whole game.

I wish I was making these phone calls. I would have such a good time telling every rep "my" story and how wrong "I've" been treated. The best part is you really are in the right. So IMHO you can't lose just remember every reps name and what they say it'll add to the whole story.
See my 5 step program to your left <--

(Real signature under my location)

Offline aussiebochur

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2010
  • Posts: 5324
  • Total likes: 8
  • DansDeals.com Hat Tips 24
    • View Profile
Re: PRICING MISTAKE: 4 miles from Hong Kong
« Reply #1266 on: July 20, 2012, 01:02:05 AM »
im assuming everyone got this,

   
 
Update regarding award itinerary
that includes Hong Kong
 
Dear aussiebochur,
 
You recently requested the ticketing of MileagePlus award travel to, from or through Hong Kong (confirmation xxxxxx). Because your account does not have enough miles to complete the purchase, we have canceled the ticket for non-payment and refunded all taxes and fees. The number of miles required for this award was provided during your transaction and is published on the MileagePlus travel award chart on our website.
 
If you have already canceled the ticket, please disregard this email.
 
We appreciate your understanding and look forward to serving you in the future.

Offline springles

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Aug 2010
  • Posts: 1980
  • Total likes: 44
  • DansDeals.com Hat Tips 6
    • View Profile
Re: PRICING MISTAKE: 4 miles from Hong Kong
« Reply #1267 on: July 20, 2012, 01:06:12 AM »
Not yet, but nice to see what I should be expecting

Offline PlatinumGuy

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Apr 2011
  • Posts: 15111
  • Total likes: 2449
  • DansDeals.com Hat Tips 11
    • View Profile
Re: PRICING MISTAKE: 4 miles from Hong Kong
« Reply #1268 on: July 20, 2012, 01:07:29 AM »
im assuming everyone got this,

   
 
Update regarding award itinerary
that includes Hong Kong
 
Dear aussiebochur,
 
You recently requested the ticketing of MileagePlus award travel to, from or through Hong Kong (confirmation xxxxxx). Because your account does not have enough miles to complete the purchase, we have canceled the ticket for non-payment and refunded all taxes and fees. The number of miles required for this award was provided during your transaction and is published on the MileagePlus travel award chart on our website.
 
If you have already canceled the ticket, please disregard this email.
 
We appreciate your understanding and look forward to serving you in the future.
I believe I have a document from UAL certifying that had already received full payment  ???


Whatever, very weird neither the DoT nor UAL issued a press release.
״וזה כלל גדול: שישנא אדם כל דבר שקר. וכל מה שיוסיף שנאה לדרכי השקר – יוסיף אהבה לתורה.״ - אורחות צדיקים

Offline elig770

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Mar 2011
  • Posts: 622
  • Total likes: 3
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
Re: PRICING MISTAKE: 4 miles from Hong Kong
« Reply #1269 on: July 20, 2012, 01:08:45 AM »
Just got the same email...

Offline PlatinumGuy

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Apr 2011
  • Posts: 15111
  • Total likes: 2449
  • DansDeals.com Hat Tips 11
    • View Profile
Re: PRICING MISTAKE: 4 miles from Hong Kong
« Reply #1270 on: July 20, 2012, 01:14:12 AM »
I hope the reporters have the correct screen shots, so they can understand whats going on here. 'The number of miles required for this award was provided during your transaction' yeah, right.
״וזה כלל גדול: שישנא אדם כל דבר שקר. וכל מה שיוסיף שנאה לדרכי השקר – יוסיף אהבה לתורה.״ - אורחות צדיקים

Offline elig770

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Mar 2011
  • Posts: 622
  • Total likes: 3
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
Re: PRICING MISTAKE: 4 miles from Hong Kong
« Reply #1271 on: July 20, 2012, 01:18:17 AM »
Though I expected them to cancel I expected a little more class. I really over estimated UA...

Offline elig770

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Mar 2011
  • Posts: 622
  • Total likes: 3
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
Re: PRICING MISTAKE: 4 miles from Hong Kong
« Reply #1272 on: July 20, 2012, 01:22:01 AM »
It's a very lame excuse that the correct price was posted in the beginning... How many times have you seen on Amazon where it says one price and in the cart it's much cheaper! Come on UA at least send an apology letter.

Offline PlatinumGuy

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Apr 2011
  • Posts: 15111
  • Total likes: 2449
  • DansDeals.com Hat Tips 11
    • View Profile
Re: PRICING MISTAKE: 4 miles from Hong Kong
« Reply #1273 on: July 20, 2012, 01:27:23 AM »
It's a very lame excuse that the correct price was posted in the beginning... How many times have you seen on Amazon where it says one price and in the cart it's much cheaper! Come on UA at least send an apology letter.
If they acknowledge it being a traditional price mistake they will have to honor it. I hope this argument wasn't supported by the DoT.
״וזה כלל גדול: שישנא אדם כל דבר שקר. וכל מה שיוסיף שנאה לדרכי השקר – יוסיף אהבה לתורה.״ - אורחות צדיקים

Offline Reb Moshe

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Jun 2012
  • Posts: 519
  • Total likes: 2
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: I'm not even sure anymore!
  • Programs: Turkish GOLD, Aegean GOLD, Hertz presidents circle, AVIS Presidents, Rav Kav Platinum, Hilton Gold
Re: PRICING MISTAKE: 4 miles from Hong Kong
« Reply #1274 on: July 20, 2012, 01:27:55 AM »
So that's you?

Eta the first half of the video is worth watching. Some very good lines.

No its not.

Offline Drago

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2008
  • Posts: 8416
  • Total likes: 77
  • DansDeals.com Hat Tips 18
    • View Profile
Re: PRICING MISTAKE: 4 miles from Hong Kong
« Reply #1275 on: July 20, 2012, 01:30:15 AM »
My tix from HKG to CLE are still showing, probably cuz they deducted 210k miles from me (for 4 tix). However, the TLV to HKG was canceled.

Offline elig770

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Mar 2011
  • Posts: 622
  • Total likes: 3
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
Re: PRICING MISTAKE: 4 miles from Hong Kong
« Reply #1276 on: July 20, 2012, 01:32:51 AM »
I would have expected that the DoT would have made a public...
Edit: *public statement
« Last Edit: July 20, 2012, 01:37:01 AM by elig770 »

Offline PlatinumGuy

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Apr 2011
  • Posts: 15111
  • Total likes: 2449
  • DansDeals.com Hat Tips 11
    • View Profile
Re: PRICING MISTAKE: 4 miles from Hong Kong
« Reply #1277 on: July 20, 2012, 01:35:58 AM »
I would have expected that the DoT would have made a public...
Whatever, very weird neither the DoT nor UAL issued a press release.
״וזה כלל גדול: שישנא אדם כל דבר שקר. וכל מה שיוסיף שנאה לדרכי השקר – יוסיף אהבה לתורה.״ - אורחות צדיקים

Offline bhphotoman

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: May 2008
  • Posts: 842
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
Re: PRICING MISTAKE: 4 miles from Hong Kong
« Reply #1278 on: July 20, 2012, 01:38:37 AM »
can some one please share your letter you sent to the DOT please

thanks

Offline aussiebochur

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2010
  • Posts: 5324
  • Total likes: 8
  • DansDeals.com Hat Tips 24
    • View Profile
Re: PRICING MISTAKE: 4 miles from Hong Kong
« Reply #1279 on: July 20, 2012, 01:46:05 AM »
On the final screen, it actually did show the correct (full) amount above and then the 4 miles below.