Here's the first one:
From: CustomerCare@united.com
To: xxxxxxxxxx
Date: Jul 20
Subj: Re: Other
(xxxxxxxxxx)
Dear Mr. Xxxxxxxxx:
Thank you for contacting United
Airlines.
I am sorry we were unable to respond
to your request sooner. The merger
of United and Continental Airlines has
been a successful one, but there
have certainly been challenges.
An airline merger of this size has never
been accomplished before now.
Some facets of our airline may be
different, but our fundamental
commitment to our valued customers
has never wavered. Please be assured
we do understand your concerns, and
they have been documented for
review
and appropriate internal action.
Please visit us online at
www.united.com as additional travel
needs
arise.
While my reply is brief and not as
detailed as I would like, I want you
to know I very much appreciate your
business. To thank you for your
patience and loyalty, we are sending
an electronic travel certificate to
you under separate cover. You will
receive the travel certificate
within the next three business days.
We are building an airline that will
earn your confidence and approval,
and we look forward to welcoming you
on board your next United Airlines
flight.
Sincerely,
Dan Thompson
Senior Manager
Original Message Follows:
------------------------
Submitted: 7/8/2012 10:42:02 PM
Remote Host: 210.5.80.40
User Agent: IE
Signed In: No
Name: Mr. Xxxxxx xxxxx
E-mail Address:
Xxxxxxxxx@gmail.com
Home Phone Number: (000) 000-0000
- United States
Business/Other Phone Number:
0000000000
Address Type: Home
Address:
000 xxxxxxx St
Apt 00
Xxxxxxx, XX 000 00
United States
MileagePlus Number: None
Subject: Other
Reply: Not applicable
Message: We are asking for
compensation because of rearranging
the party
because of the schedule change. It
was a big incovenience. Our TP
number
is xxxxxxx and I am travelling with my
wife with ticket no 00000000000
Flight Number: 1106
Flight Date: x/XX/2012
Approximate Departure Time: Anytime
Origin: lga
Destination: xxxxxxx
Airport: None
Date: None
