+1, got the letter today. Call them
ASAP and get the points credited
manually, make sure to say the letter specifically states "You will see this adjustment under the Rewards Summary section of your statement as a "points adjustment". If you manage your account online, you'll see that the adjustment
has already posted" (emphasis mine). Insist that you don't see the points and it said they posted
already posted and they will (hopefully) apply them for you as a courtesy.
Some thoughts:
The rep implied that the points will post on my next statement, which leads me to believe that if you get a courtesy adjustment now you might be able to double dip...
The fact that everyone who got the letter had an error to the tune of 4,200 UR points (same amount. Personally I don't think they shorted me that much on my 7% bonus), makes me suspect this is an error. Do you agree?
It
might be worth calling to check, in case your letter got lost in the mail...
Don't they usually do credit adjustments in 2,500 point increments? I was hoping for 5k...
Lastly, just as I was about to hang up, the rep told me "thanks for being one of our best customers". Do they tell that to everyone or was there something on his screen indicating to him that I'm an exceptionally valuable customer?