Author Topic: 7% annual bonus error letter  (Read 5718 times)

Offline Drago

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Re: Got a letter from Chase that they owe me points?
« Reply #20 on: July 24, 2012, 09:47:10 AM »
( Just on a side note: just received 1900 points on my SP acc. for using my amex PRG for a purchase through the UR Mall. I know this is pretty much normal, just can't find where it was mentioned before.)

This thread I think
http://forums.dansdeals.com/index.php?topic=11962.0


Offline MnM1130

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Re: Got a letter from Chase that they owe me points?
« Reply #21 on: July 24, 2012, 10:15:11 AM »
got it for my husband.. to bad his account is shut down lol... same 4200 points!

Offline Smokey Joe Robinson

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Re: Got a letter from Chase that they owe me points?
« Reply #22 on: July 24, 2012, 10:33:25 AM »
I got it as well. However the points didn't post bc my sapphire is no longer preferred. So I called and they posted it manually. Sweet surprise.
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Offline MnM1130

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Re: 7% annual bonus error letter
« Reply #23 on: July 24, 2012, 02:29:20 PM »
got it for my husband.. to bad his account is shut down lol... same 4200 points!
his account was reopened again this morning (miracle) i guess ill be getting his points after all!

Offline springles

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Re: 7% annual bonus error letter
« Reply #24 on: July 26, 2012, 02:40:45 PM »
I just received this letter as well with 4200 points being added.  Very strange, does anyone know what the error was that many people are receiving the same amount of points? Seems like they missed 60,000 points somewhere?

Offline springles

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Re: 7% annual bonus error letter
« Reply #25 on: July 26, 2012, 02:44:51 PM »
Also, it says in the letter that if look online I will see that the points have already posted but I am looking and they havent been.  Did other ppl get the points posted already?

Offline sky121

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Re: Re: 7% annual bonus error letter
« Reply #26 on: July 26, 2012, 02:47:30 PM »
Also, it says in the letter that if look online I will see that the points have already posted but I am looking and they havent been.  Did other ppl get the points posted already?

Apparently not everyones posted. Call up and they will either do it manually right away or tell you to wait until your next statement.
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Offline AJK

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Re: 7% annual bonus error letter
« Reply #27 on: July 26, 2012, 02:48:33 PM »
Anyone who did NOT get the letter call and ask for them to post the 4200?
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Offline springles

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Re: Re: 7% annual bonus error letter
« Reply #28 on: July 26, 2012, 02:55:45 PM »
Apparently not everyones posted. Call up and they will either do it manually right away or tell you to wait until your next statement.
yeah, i called and she said that she sees it should have posted so she is escalating this to the marketing department so they can take care of it.  I asked if she can manually add it but she said that she didnt want to do that and then have them add it as well and i end up with 8400 points.  I told her if that happens then id certainly call them to make them aware of the error and have them adjust it back.  She laughed but said sorry.
« Last Edit: July 26, 2012, 03:00:08 PM by springles »

Offline springles

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Re: 7% annual bonus error letter
« Reply #29 on: July 26, 2012, 02:58:31 PM »
Anyone who did NOT get the letter call and ask for them to post the 4200?
When I called she said that she sees a note on the account that this letter was sent.  If you didnt receive a letter than my guess is you wont have this notation and then you are just calling and asking for a bonus adjustment (which you can certainly do) but I doubt they will give it to you.

Offline Drago

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Re: 7% annual bonus error letter
« Reply #30 on: July 26, 2012, 03:49:17 PM »
Are the only ppl receiving this letter those that received s/t earlier in the year from the bonus? I received a card in November and received n/t since the points didn't start to accrued till this year.

Offline aryeh1

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Re: 7% annual bonus error letter
« Reply #31 on: July 26, 2012, 04:01:12 PM »
I have a balance of negative of 4200 points, should I call them? I think its because they redeemed the points for $42

Offline sky121

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Re: Re: 7% annual bonus error letter
« Reply #32 on: July 26, 2012, 04:38:55 PM »
I have a balance of negative of 4200 points, should I call them? I think its because they redeemed the points for $42

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Offline aryeh1

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Re: Re: 7% annual bonus error letter
« Reply #33 on: July 26, 2012, 05:04:30 PM »
Who is they?
chase - they said they couldnt give me the points but give me a check for $42 instead

Offline Good Credit

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Re: 7% annual bonus error letter
« Reply #34 on: July 26, 2012, 06:07:34 PM »
i got a letter too... thank you Chase... keep it up

Offline AsherO

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Re: 7% annual bonus error letter
« Reply #35 on: July 27, 2012, 02:30:18 AM »
+1, got the letter today. Call them ASAP and get the points credited manually, make sure to say the letter specifically states "You will see this adjustment under the Rewards Summary section of your statement as a "points adjustment". If you manage your account online, you'll see that the adjustment has already posted" (emphasis mine). Insist that you don't see the points and it said they posted already posted and they will (hopefully) apply them for you as a courtesy.



Some thoughts:

The rep implied that the points will post on my next statement, which leads me to believe that if you get a courtesy adjustment now you might be able to double dip... ;)

The fact that everyone who got the letter had an error to the tune of 4,200 UR points (same amount. Personally I don't think they shorted me that much on my 7% bonus), makes me suspect this is an error. Do you agree?

It might be worth calling to check, in case your letter got lost in the mail...

Don't they usually do credit adjustments in 2,500 point increments? I was hoping for 5k...

Lastly, just as I was about to hang up, the rep told me "thanks for being one of our best customers". Do they tell that to everyone or was there something on his screen indicating to him that I'm an exceptionally valuable customer?
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Offline SamDaMan

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Re: Re: 7% annual bonus error letter
« Reply #36 on: July 27, 2012, 02:41:50 AM »

Lastly, just as I was about to hang up, the rep told me "thanks for being one of our best customers". Do they tell that to everyone or was there something on his screen indicating to him that I'm an exceptionally valuable customer?
prob your imagination ::)
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Offline AsherO

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Re: 7% annual bonus error letter
« Reply #37 on: July 27, 2012, 02:42:33 AM »
prob your imagination ::)

I'm 100% sure he said it, but I doubt it has any meaning.
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Offline sky121

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Re: 7% annual bonus error letter
« Reply #38 on: July 27, 2012, 09:58:05 AM »
+1, got the letter today. Call them ASAP and get the points credited manually, make sure to say the letter specifically states "You will see this adjustment under the Rewards Summary section of your statement as a "points adjustment". If you manage your account online, you'll see that the adjustment has already posted" (emphasis mine). Insist that you don't see the points and it said they posted already posted and they will (hopefully) apply them for you as a courtesy.



Some thoughts:

The rep implied that the points will post on my next statement, which leads me to believe that if you get a courtesy adjustment now you might be able to double dip... ;)

The fact that everyone who got the letter had an error to the tune of 4,200 UR points (same amount. Personally I don't think they shorted me that much on my 7% bonus), makes me suspect this is an error. Do you agree?

It might be worth calling to check, in case your letter got lost in the mail...

Don't they usually do credit adjustments in 2,500 point increments? I was hoping for 5k...

Lastly, just as I was about to hang up, the rep told me "thanks for being one of our best customers". Do they tell that to everyone or was there something on his screen indicating to him that I'm an exceptionally valuable customer?
\


I called the minute I got it. She also said I'd see on next statement. I told her what the letter said and she said hmm.. and opened up a case. So I sent an SM and got the same response. I called once more and they asked me why I kept calling about this and that I'll see it on the next statement.
The letter DOES state it should already be posted. Oh well.
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Offline Yeki89

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Re: 7% annual bonus error letter
« Reply #39 on: July 27, 2012, 10:29:19 AM »
why didnt i get such a letter?