Topic Wiki

Ok so my rule of determining the level of difficulty in data recovery is really 2 questions.
#1 -  is it making any noise
#2 -  is it detected in the bios if you connect it directly to the mobo

If the answer to #1 is yes - then if you want any hopes of recovering the data do not attempt to continue powering it on. It can be making noise because the heads are broken or bent and if that's the case you will scrape the platters and kill the drive beyond any hope of recovery. (data recovery isn't like the way they show it in the movies you cannot actually remove a platter and recover any data off it) And please do not attempt the Freezer Trick - it doesn't work on current drives anymore and actually introduces condensation in the drive that can kill the platters.
If its detected in the bios we can try a couple of things - and i can usually recover the data for about $250 - $799 - over 50% of the time its about $300.

DH Data Recovery
718.509.9211

« Last edited by etech0 on November 08, 2018, 02:55:58 PM »

Author Topic: Data Recovery - Any Questions?  (Read 111615 times)

Offline AsherO

  • Global Moderator
  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 26056
  • Total likes: 3220
  • DansDeals.com Hat Tips 75
    • View Profile
  • Location: NYC
Re: Data Recovery - Any Questions?
« Reply #100 on: November 14, 2012, 12:08:52 AM »
Not sure this is the right place for this question:

When I boot up my Sony Z12 I've been getting the following error for the past few weeks (see attachment), the raid controller is an Intel ICH8M-e and the HDDs are Toshiba (apparently).

The config utility doesn't show me any details on the SMART event, and none of the software I've tried (e.g. HDD scan) can scan the drive. How can I diagnose this myself?

Offline DH Data Recovery

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2012
  • Posts: 4536
  • Total likes: 3
  • DansDeals.com Hat Tips 64
    • View Profile
Re: Data Recovery - Any Questions?
« Reply #101 on: November 14, 2012, 12:53:30 AM »
its difficult to diagnose because these machines run a striped raid on 2 SSD drives. Smart is a standardized monitoring tool for hard drives that's meant to detect irregularities etc and determine drive failure or imminent failure. SSD drives however don't really have standardized smart therefore anything don't like can trigger it. I will put up a utility you can use to test it tom....too tired.... To be continued

Offline AsherO

  • Global Moderator
  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 26056
  • Total likes: 3220
  • DansDeals.com Hat Tips 75
    • View Profile
  • Location: NYC
Re: Data Recovery - Any Questions?
« Reply #102 on: November 14, 2012, 12:56:34 AM »
its difficult to diagnose because these machines run a striped raid on 2 SSD drives. Smart is a standardized monitoring tool for hard drives that's meant to detect irregularities etc and determine drive failure or imminent failure. SSD drives however don't really have standardized smart therefore anything don't like can trigger it. I will put up a utility you can use to test it tom....too tired.... To be continued

Thanks, no rush.

Offline DH Data Recovery

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2012
  • Posts: 4536
  • Total likes: 3
  • DansDeals.com Hat Tips 64
    • View Profile
Re: Data Recovery - Any Questions?
« Reply #103 on: November 14, 2012, 05:39:18 PM »
Ok I'm Back -

As I was saying SMART on SSD is kinda limited and may false positives etc -

You can try this tool

http://crystalmark.info/software/CrystalDiskInfo/index-e.html

Offline sruly101

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Mar 2012
  • Posts: 2351
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NY
Re: Data Recovery - Any Questions?
« Reply #104 on: November 14, 2012, 05:42:56 PM »
Im sure that you will know  DH Data Recovery!!

Which companies are the best for a external hard drive?

And if you know where is the cheapest to buy them ?

Offline DH Data Recovery

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2012
  • Posts: 4536
  • Total likes: 3
  • DansDeals.com Hat Tips 64
    • View Profile
Re: Data Recovery - Any Questions?
« Reply #105 on: November 14, 2012, 07:04:00 PM »
Honestly - They all fail - I get all companies.

If you get portable drives I would tell you don't get the ones with a built on USB connector (like the wd passports, or some of the seagates) They fail much faster and have firmware issues as well.

I try to purchase the manufacturers hard drive - meaning WD, Seagte, Hitachi and not fantom or iomega etc

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25483
  • Total likes: 466
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Data Recovery - Any Questions?
« Reply #106 on: November 14, 2012, 07:13:06 PM »
built in USB connecter? What's that?

I have this: http://www.amazon.com/Western-Digital-Passport-Essential-Portable/dp/B0041OSQ9S

Don't think it has anything built in...
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline DH Data Recovery

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2012
  • Posts: 4536
  • Total likes: 3
  • DansDeals.com Hat Tips 64
    • View Profile
Re: Data Recovery - Any Questions?
« Reply #107 on: November 14, 2012, 07:25:01 PM »
@ AJK Your drive is exactly what im talking about - up to a few years ago all the external drives were connected via the standard sata port to a little board that turned into a usb. The newer portable drives, in an attempt to make the drive a little smaller, cut out that piece and soldered the usb directly to the hard drive. Although more compact it causes multiple issues since this isn't the natural interface - it has to interpert the connection thru the usb controller.

Here's a classic scenario that happens all the time - the drive gets a couple of bad sectors and starts failing, with a standard drive it will still be detected and you can properly copy off all your data however with the usb onboard drive it can't get past these bad sectors to further connect to the drive - as a result the drive powers up, but nothing further happens - you don't see any data.

They also have multiple firmware issues that cause chaos on these drives.
 

Offline elikay

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2010
  • Posts: 5342
  • Total likes: 14
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Re: Data Recovery - Any Questions?
« Reply #108 on: November 14, 2012, 07:39:22 PM »
The newer portable drives, in an attempt to make the drive a little smaller, cut out that piece and soldered the usb directly to the hard drive.
I believe its also because they don't want people taking it out to put in their PC.

Offline DH Data Recovery

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2012
  • Posts: 4536
  • Total likes: 3
  • DansDeals.com Hat Tips 64
    • View Profile
Re: Data Recovery - Any Questions?
« Reply #109 on: November 14, 2012, 08:00:13 PM »
Why would they care?

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25483
  • Total likes: 466
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Data Recovery - Any Questions?
« Reply #110 on: November 15, 2012, 03:33:57 PM »
@ AJK Your drive is exactly what im talking about - up to a few years ago all the external drives were connected via the standard sata port to a little board that turned into a usb. The newer portable drives, in an attempt to make the drive a little smaller, cut out that piece and soldered the usb directly to the hard drive. Although more compact it causes multiple issues since this isn't the natural interface - it has to interpert the connection thru the usb controller.

Here's a classic scenario that happens all the time - the drive gets a couple of bad sectors and starts failing, with a standard drive it will still be detected and you can properly copy off all your data however with the usb onboard drive it can't get past these bad sectors to further connect to the drive - as a result the drive powers up, but nothing further happens - you don't see any data.

They also have multiple firmware issues that cause chaos on these drives.

Thanks for the explanation.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline AsherO

  • Global Moderator
  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 26056
  • Total likes: 3220
  • DansDeals.com Hat Tips 75
    • View Profile
  • Location: NYC
Re: Data Recovery - Any Questions?
« Reply #111 on: November 15, 2012, 06:50:45 PM »
You can try this tool

http://crystalmark.info/software/CrystalDiskInfo/index-e.html

Shows "good" for both drives, should I trust it?

Shows "worst" read error rate on one drive at 99 instead of 100, should I worry?

Offline DH Data Recovery

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2012
  • Posts: 4536
  • Total likes: 3
  • DansDeals.com Hat Tips 64
    • View Profile
Re: Data Recovery - Any Questions?
« Reply #112 on: November 15, 2012, 06:59:08 PM »
You can also try hdtune

Offline AsherO

  • Global Moderator
  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 26056
  • Total likes: 3220
  • DansDeals.com Hat Tips 75
    • View Profile
  • Location: NYC
Re: Data Recovery - Any Questions?
« Reply #113 on: November 15, 2012, 07:09:44 PM »
You can also try hdtune

TY. Doesn't support much for the RAID array, no smart data or anything, health data is "n/a".

Offline DH Data Recovery

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2012
  • Posts: 4536
  • Total likes: 3
  • DansDeals.com Hat Tips 64
    • View Profile
Re: Data Recovery - Any Questions?
« Reply #114 on: November 15, 2012, 07:11:58 PM »
I wouldn't worry as long as you back up constantly. Its hard to be sure - but I wouldnt worry Try to download the manufacturers dianostics ssd utility

Offline AsherO

  • Global Moderator
  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 26056
  • Total likes: 3220
  • DansDeals.com Hat Tips 75
    • View Profile
  • Location: NYC
Re: Data Recovery - Any Questions?
« Reply #115 on: November 16, 2012, 06:12:17 AM »
I wouldn't worry as long as you back up constantly. Its hard to be sure - but I wouldnt worry Try to download the manufacturers dianostics ssd utility

Can you pleasefind me a link for that, I don't any listed here:

http://esupport.sony.com/US/p/model-home.pl?mdl=VPCZ122GX&LOC=3#/downloadTab
http://www.intel.com/p/en_US/support/category/chpsts/imsm/rsrc_util

ETA:

Intel Matrix Storage manager wouldn't show me the event details but allowed me to reset the "smart event", let's see if it comes back.

Thank you for your help.

Offline elikay

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2010
  • Posts: 5342
  • Total likes: 14
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Re: Data Recovery - Any Questions?
« Reply #116 on: November 16, 2012, 11:02:56 AM »

Offline DH Data Recovery

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2012
  • Posts: 4536
  • Total likes: 3
  • DansDeals.com Hat Tips 64
    • View Profile
Re: Data Recovery - Any Questions?
« Reply #117 on: November 16, 2012, 11:06:52 AM »
They cost less because they use inferior drives - they save the better drives for internal drives and use the imperfect drives for external drives

Offline Centurion

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2012
  • Posts: 1312
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: New York / Jerusalem
  • Programs: spg plat,avis pres ,hertz plat ,AAexcutime, delta plat,hilton gold, united
Re: Data Recovery - Any Questions?
« Reply #118 on: November 17, 2012, 07:50:43 PM »
1. looking to buy an apple product ( need garage band) even i pad 1 or any tablet , any sugesstions?
2. looking to install a root certificate (like i have on my pc) will this work on a ipad?
you can only make a first impression ONCE

Offline smurf

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Sep 2010
  • Posts: 4394
  • Total likes: 7
  • DansDeals.com Hat Tips 8
    • View Profile
  • Location: NJ
Re: Data Recovery - Any Questions?
« Reply #119 on: May 20, 2013, 02:31:10 PM »
Any recommended utilities for moving large amounts of data?
I want to back up an old computer, but only selected folders,I don't want to come the whole disk.
Tia