7% annual bonus error letter

[sky121]

why didnt i get such a letter?

Not everyone did. We have three CSP cards and only one got it.

[Smokey Joe Robinson]

i got it twice, once manually and once as statement closed. great present thank you chase.

[AsherO]

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I called the minute I got it. She also said I'd see on next statement. I told her what the letter said and she said hmm.. and opened up a case. So I sent an SM and got the same response. I called once more and they asked me why I kept calling about this and that I'll see it on the next statement.
The letter DOES state it should already be posted. Oh well.

At the bottom of the letter it says: "your satisfaction is important to us, if you have any questions please don't hesitate to call us...". Call 800-493-3319 (SP CS), and ask what I wrote above, keep insisting and request a supervisor if necessary. I think you can still get it. Good luck.

[AsherO]

Lastly, just as I was about to hang up, the rep told me "thanks for being one of our best customers". Do they tell that to everyone or was there something on his screen indicating to him that I'm an exceptionally valuable customer?

It's confirmed, I called Chase and the agent again mentioned "best customer" so I stopped and asked if he tells everyone that and he said his computer tells him I'm best, so he told me I'm ranked "A", and suggested that might be because of how much I spend (not that much), my payment history (Ka"H), and length of my relationship with Chase (5-10 years).

P.s. Why does IB CS tell me the max they can issue me is 2k courtesy points I hope I'm not maxxed out on this card as well... Could it be they have different amounts allotted for different complaints, and "Chase.com site down" ranks low on that list?