Author Topic: 7% annual bonus error letter  (Read 4059 times)

Offline Drago

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Re: 7% annual bonus error letter
« Reply #30 on: July 26, 2012, 03:49:17 PM »
Are the only ppl receiving this letter those that received s/t earlier in the year from the bonus? I received a card in November and received n/t since the points didn't start to accrued till this year.

Offline aryeh1

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Re: 7% annual bonus error letter
« Reply #31 on: July 26, 2012, 04:01:12 PM »
I have a balance of negative of 4200 points, should I call them? I think its because they redeemed the points for $42

Offline sky121

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Re: Re: 7% annual bonus error letter
« Reply #32 on: July 26, 2012, 04:38:55 PM »
I have a balance of negative of 4200 points, should I call them? I think its because they redeemed the points for $42

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Offline aryeh1

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Re: Re: 7% annual bonus error letter
« Reply #33 on: July 26, 2012, 05:04:30 PM »
Who is they?
chase - they said they couldnt give me the points but give me a check for $42 instead

Offline Good Credit

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Re: 7% annual bonus error letter
« Reply #34 on: July 26, 2012, 06:07:34 PM »
i got a letter too... thank you Chase... keep it up

Online AsherO

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Re: 7% annual bonus error letter
« Reply #35 on: July 27, 2012, 02:30:18 AM »
+1, got the letter today. Call them ASAP and get the points credited manually, make sure to say the letter specifically states "You will see this adjustment under the Rewards Summary section of your statement as a "points adjustment". If you manage your account online, you'll see that the adjustment has already posted" (emphasis mine). Insist that you don't see the points and it said they posted already posted and they will (hopefully) apply them for you as a courtesy.



Some thoughts:

The rep implied that the points will post on my next statement, which leads me to believe that if you get a courtesy adjustment now you might be able to double dip... ;)

The fact that everyone who got the letter had an error to the tune of 4,200 UR points (same amount. Personally I don't think they shorted me that much on my 7% bonus), makes me suspect this is an error. Do you agree?

It might be worth calling to check, in case your letter got lost in the mail...

Don't they usually do credit adjustments in 2,500 point increments? I was hoping for 5k...

Lastly, just as I was about to hang up, the rep told me "thanks for being one of our best customers". Do they tell that to everyone or was there something on his screen indicating to him that I'm an exceptionally valuable customer?
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Offline SamDaMan

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Re: Re: 7% annual bonus error letter
« Reply #36 on: July 27, 2012, 02:41:50 AM »

Lastly, just as I was about to hang up, the rep told me "thanks for being one of our best customers". Do they tell that to everyone or was there something on his screen indicating to him that I'm an exceptionally valuable customer?
prob your imagination ::)
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Online AsherO

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Re: 7% annual bonus error letter
« Reply #37 on: July 27, 2012, 02:42:33 AM »
prob your imagination ::)

I'm 100% sure he said it, but I doubt it has any meaning.
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Offline sky121

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Re: 7% annual bonus error letter
« Reply #38 on: July 27, 2012, 09:58:05 AM »
+1, got the letter today. Call them ASAP and get the points credited manually, make sure to say the letter specifically states "You will see this adjustment under the Rewards Summary section of your statement as a "points adjustment". If you manage your account online, you'll see that the adjustment has already posted" (emphasis mine). Insist that you don't see the points and it said they posted already posted and they will (hopefully) apply them for you as a courtesy.



Some thoughts:

The rep implied that the points will post on my next statement, which leads me to believe that if you get a courtesy adjustment now you might be able to double dip... ;)

The fact that everyone who got the letter had an error to the tune of 4,200 UR points (same amount. Personally I don't think they shorted me that much on my 7% bonus), makes me suspect this is an error. Do you agree?

It might be worth calling to check, in case your letter got lost in the mail...

Don't they usually do credit adjustments in 2,500 point increments? I was hoping for 5k...

Lastly, just as I was about to hang up, the rep told me "thanks for being one of our best customers". Do they tell that to everyone or was there something on his screen indicating to him that I'm an exceptionally valuable customer?
\


I called the minute I got it. She also said I'd see on next statement. I told her what the letter said and she said hmm.. and opened up a case. So I sent an SM and got the same response. I called once more and they asked me why I kept calling about this and that I'll see it on the next statement.
The letter DOES state it should already be posted. Oh well.
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Offline Yeki89

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Re: 7% annual bonus error letter
« Reply #39 on: July 27, 2012, 10:29:19 AM »
why didnt i get such a letter?

Offline sky121

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Re: Re: 7% annual bonus error letter
« Reply #40 on: July 27, 2012, 10:31:27 AM »
why didnt i get such a letter?

Not everyone did. We have three CSP cards and only one got it.
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Offline Smokey Joe Robinson

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Re: 7% annual bonus error letter
« Reply #41 on: July 27, 2012, 04:20:03 PM »
i got it twice, once manually and once as statement closed. great present thank you chase.
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Online AsherO

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Re: 7% annual bonus error letter
« Reply #42 on: July 27, 2012, 07:54:55 PM »
\


I called the minute I got it. She also said I'd see on next statement. I told her what the letter said and she said hmm.. and opened up a case. So I sent an SM and got the same response. I called once more and they asked me why I kept calling about this and that I'll see it on the next statement.
The letter DOES state it should already be posted. Oh well.

At the bottom of the letter it says: "your satisfaction is important to us, if you have any questions please don't hesitate to call us...". Call 800-493-3319 (SP CS), and ask what I wrote above, keep insisting and request a supervisor if necessary. I think you can still get it. Good luck.
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Online AsherO

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Re: 7% annual bonus error letter
« Reply #43 on: August 06, 2012, 09:14:34 PM »
Lastly, just as I was about to hang up, the rep told me "thanks for being one of our best customers". Do they tell that to everyone or was there something on his screen indicating to him that I'm an exceptionally valuable customer?

It's confirmed, I called Chase and the agent again mentioned "best customer" so I stopped and asked if he tells everyone that and he said his computer tells him I'm best, so he told me I'm ranked "A", and suggested that might be because of how much I spend (not that much), my payment history (Ka"H), and length of my relationship with Chase (5-10 years).

P.s. Why does IB CS tell me the max they can issue me is 2k courtesy points :( I hope I'm not maxxed out on this card as well... Could it be they have different amounts allotted for different complaints, and "Chase.com site down" ranks low on that list?
« Last Edit: August 06, 2012, 09:21:35 PM by AsherO »
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